Ask the Community

Figma keeps saying I’m offline and that it’s not syncing any changes, even when I have very fast and consistent internet connection (Zoom, Slack, CreativeCloud all work fine). And what’s strange is that it’s only for one project at a time. I have four different projects open and the others are syncing fine. And it’s not always the same project that has trouble syncing. Last week it was a different one that wasn’t syncing. Figma is up-to-date as well. I have had this issue for a week now and it’s incredibly frustrating. Any solutions?

A weird situation. Just had to change laptops due to emergency and on the new laptop even after installing Figma Font Helper the fonts are marked as missing. Once I try to reinstall them, usually the last installed font appears, while other disappear again. Let’s say, Bold is working, but if I install Regular and refresh the page, the Regular is working and Bold is missing.

I’m importing the design in Figma to Wix, and this is what happens. How to fix this?  

Hi. I accidentally turned my whole project into a vector. I went to check my autosave history and only have one checkpoint for some reason at 9:57, 10 minutes after this happened.In retrospect, this was a stupid mistake. It all happened because I got annoyed that the pixel grid wasn’t showing on my screen so I thought hitting every single key on my keyboard while holding the command key on my Mac down. If you have any idea as to what could possibly done to reverse this it would really be appreciated.

Hello support team,I have used figma.com free ai features for some time, it is good. So now I determine to buy it for person,  and my company said the company can reimburse me because that is company task. You know it needs receipt of company, however, I have to pay by myself.  So I want to know how I can get the company receipt but I use my personal credit card to pay. Looking forward to your response. 

Hello everyone, Its been a a week since I started learning Figma, and I am running into the following issue.When I remove the horizontal and vertical padding from the auto layout frame of an instance  of a Text Component, I see that the frame does not wrap the text. It just reduces its height to 0 Here are the steps which I followed.Created a text field and wrapped it in autolayout, added a stroke.  Converted it into a component Added another variant , named them Default and Hover. Created the instance . Set the horizontal and vertical padding to 0 in the instance .I was expecting to see the autolayout frame wrapped around the text. I am unable to understand , why setting the padding to 0 leads to this. As a test, I tried adding fill to the instance. Initially it did not appear, but when I reset the padding values, the fill appeared.Please have a look at the screenshots I have attached.

Hi I recently leave a team accidentallyAnd my draft file is missing Can you guys help me restore my files?

I need to make a presentation which has about 100 slides. I have a slide template in Figma.Is there a way to automate the creation of the files without laboriously copy pasting each line?   

Hi everyone <3I’m currently struggling with Auto Layout in Figma and can’t seem to figure it out ...I’m trying to convert an already designed layout into Auto Layout, but everything breaks apart when I do.I’ve watched quite a few tutorials and understand the basic concept of Auto Layout, but in this specific case it just doesn’t work.Does anyone have an idea what I might be doing wrong or how you usually approach this situation?Thanks in advance for any tips! Here my video-link, what i mean   

I really need help on working around Connected Project not allowing between Org/Pro with same email domain. If someone have experience on solving this it would be a great help. Our project is being delayed and we really need a solution. Four company with same work email domain (because same holding company) All teams have a figma Org/Pro that was made with work email domain.  Our company has Design System Library we use among our internal teams.  We have a mega project, where we need to share this library with other 3 companies. We are attempting to have connected projects for each company, and allow our library usage. Figma won’t allow connected project due to same email domain. (below error) "Connecting team owner's email domain cannot match your organization's email domain"We tried the other company make an ID with gmail domain an admin, and create a team and become an owner of that team. This however did not work. Can anyone suggest a different approach? Or am I not doing this work

I've been trying to figure this out for an hour, but I've tried many different methods and still can't find a way to do it. I'm wondering if Figma allows text to start from the first line to the following line like in the black outline area? Thanks!

Figma make tends to make changes to the files I reference from!

Hello.I tried to renew my plan using my work email, and I think I did something wrong. Now, when I try to log in, I get a mail to message that my account is suspended.Is there a way to unblock my account and return to the initial payment process?

Hi all! So my problem is that when I try to draw a donut-like shape applying fill to it after just fills everything inside, including a hole that supposed to be left empty. What did I do wrong? 

Help! I have an image that has an outline of a text wrap that I need to flip horizontally. When i flip everything it makes the words backwards. How can I fix this? Picture for reference.  

Hi Figma Community!I’ve run into a really frustrating issue and wanted to see if anyone else has experienced it. I’m on macOS Tahoe (26.1 (25B78) Using Safari (Version 26.1 (21622.2.11.11.9)) I create a new project and a single frame I create a new text layer in Design mode The text box appears, but I can’t click inside it The right-hand panel shows text settings, but they’re all greyed out I’ve tried: creating a new file, clearing cache, checking locks, not in components—nothing works It feels like the text tool is completely stuck. I can’t even edit text in old files. Please help, this is driving me crazy!!TIA :) 

Hi everyone,I’m trying to verify for the Figma Education plan and I’m stuck: the verification flow shows:“Verification Limit Exceeded… you’ve already redeemed or attempted to redeem this offer.”But my Figma account still shows I’m not verified, and I can’t proceed. I believe a failed attempt got counted and now I’m locked out. I’m a student and used my school email domain (happy to share the exact account/email privately with a Figma staff member). I contacted SheerID and my support request was closed without a reset, so I’m not sure what the next step is.Does anyone know how to reset verification attempts / clear the lock, or how to get a manual review from Figma support? I can provide screenshots and account details privately if a moderator/staff can escalate.Thanks!

Is there a way to read and update code connect settings for a component either via the plugin or the REST api? I’m trying to find a programmatic way to add custom instructions that go here in the UI:  

does professional plan includes figma make ?

I’m working on some mobile app mockups with very few frames in the prototype trying to test a few gestures. When I load it onto my phone using the mobile app it runs very poorly. I thought it might be image sizes so I compressed them by exporting them at the right size and still terrible performance. Then I removed the images entirely and just used vector shapes, still awful. I am running it on a Pixel 7 Pro with the app updated. I have deleted and redownloaded the app and used new files with just simple frames. Nothing seems to make the Figma app work well. Is there a better way to test mobile gestures on a device with touch? PS. I saw other topics like this one Here that is very similar to my issues from a year ago with no solutions.

Hello Figma Team,I would like to request access to Figma AI and the latest features on my account.Please let me know if any early access or enablement is possible.Thank you.

If i have a whole bunch of spacing tokens, and then also number tokens for like line height etc, when i go to open padding, i have to scroll through line height, type size, radius and then get all the way down to spacing to choose the right token. Is there a better way to apply tokens to a whole system of components?   

Hello all,Recently I bought a design library to use in my projects. As I try to publish the library on my Pro account, I am getting the attached pop up saying that I need to upgrade Organization account. This is the first time happening to me and I can really say why. And I don’t run a team, its just me.Is it because the library is too complex for Pro account? Whats going on here?   

Because there was no clear warning or confirmation prompt on the iPad interface, I intended to log out of my account, but accidentally deleted my entire Figma account instead.I have been using Figma since my undergraduate years. It is not just a tool to me, but something that has accompanied me through many important stages of my study and design projects. It contains years of my work and creative efforts, and I am currently in the middle of several critical projects.I only realized what had happened after receiving the email saying that my account had been successfully deleted. I was completely shocked and frozen when I saw it.The email mentioned that if projects had collaborators, ownership would be transferred. However, in reality, none of the files were transferred and all of my projects have disappeared.I truly cannot accept losing everything this way, and I am desperately seeking help.If there is any possibility to recover my account or files, I would be deeply grateful for any a

I love Figma MCP server on Windows side of development but now I would like to use it for XCode and iOS.  I have successfully configured Github Copilot for XCODE and using that I have specified the typical Figma MCP setting but no tools show up. Any help would be greatly appreciated.