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10000 Topics
Rene_Castellon
Rene_Castellon
asked in Ask the Community
My font keeps changing in my design. What to do?

When I enter a file, very often all my fonts changed from Helvetica Neue to a random font skinny font. If I click on the font, it changes back to Helvetica Neue but with a thicker stroke. So let’s say I enter a design file and I see that all the fonts have been changed by Figma, if I had originally set my font to Helvetica Neue LIGHT when I click the font, it changes to Helvetica Neue REGULAR. The font was a completely different font before I clicked on it and the font I had originally set it as doesn’t stay. So it’s frustrating having to go screen by screen, clicking all the fonts, having them change to Helvetica Neue, and then changing the stroke after. How do I fix this? please help!

5942
Yi_Lai1
DevKan
DevKan
asked in Ask the Community
Are there any features you wish Figma had?

I’m looking to create a simple plugin. If you have an idea for a feature that seems simple but would be useful, please let me know. I’ll look into it as a reference for development…

1701
Yi_Lai1
Ruoling_Wang
Ruoling_Wang
asked in Ask the Community
Can select matching layers help me bulk add interactions?

Thank you, team, for the fantastic new feature! It has significantly reduced my workload, and I’m planning to share it with my colleagues tomorrow. However, I encountered a problem when I thought selecting matching layers would also help manage interactions, but it did not. Here’s what happened: I created a dropdown and duplicated it across multiple frames. After several unrelated edits, I realized I had to design an open overlay for the dropdown and link them together. Using Command+Option+A, I selected the item across all frames. I attempted to drag the interaction to the target overlay. The interaction was not created for other layers. I tried again to modify the interaction in the side panel. Despite my efforts, only the layer I was working on had the interaction. Is the feature I’m looking for not available, or am I doing something wrong? I appreciate your time and assistance!

4352
Ruoling_Wang
Muhammed_Aazam
Muhammed_Aazam
asked in Ask the Community
Additional charges were incurred in figma invoice

Dear Figma Support Team, I am reaching out to escalate a significant issue we’ve encountered with our most recent invoice related to our Figma subscription, which seems to have inaccuracies that urgently need your attention and resolution. To provide you with a clear context, we originally purchased two design seats on an annual basis for our team’s use. Upon reviewing our latest invoice, it came to our attention that we have been charged for 14 editor seats, which is perplexing and incorrect. It appears that additional charges were incurred despite some of our users already possessing editor access prior to this unexpected increase. In response to discovering this issue, we have undertaken the following steps to mitigate further confusion and potential overcharging: We have rescinded editor access from all users except for two - myself and my colleague who also has 1 pro design sear, ensuring we adhere to our original subscription plan of two design seats. We adjusted the access leve

3232
djv
Figmate
A
Alex83
asked in Ask the Community
How are you using Variables and Tokens?

We are a small team of 5 designers working for an ecommerce drinks seller. We need to sync our design system with developers and I am used to using design tokens studio for that, although we have created all variables in Figma (started only with colours) as we have 12 brands so Modes are quite useful as we need to easily redesign everything. But we would like to share this with developers as we did with Tokens through github. I am not sure how we can do this now. How is everyone using variables and sharing with devs?

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Matthew31
asked in Ask the Community
Card game icons - custom color bitmap fonts

I am designing a card game and have created a custom color bitmap font using the game’s icons and symbols. When I try to use the font in Figma, a blank space appears rather than text/symbols. My goal is to quickly find + replace text with symbols. Is this supported / is anyone aware of a smart workaround?

1463
djv
Figmate
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loremipsumdolor
asked in Ask the Community
Autolayout component with heading and paragraph

Hi, I have a component with a heading and a paragraph. I need the autolayout of the component to work regardless of the heading being a longer sentence that spans two lines or a sentence that’s short enough to be just one line. What happens rn is that it looks great with two lines, but an instance of the component with only one line creates a too big vertical gap between the heading and the paragraph. I know there’s a super simple solution, but just can’t seem to wrap my head around it. Thanks in advance!

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L
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Matteo5
asked in Ask the Community
Cross browser consistency

I experienced a lack of consistency using Firefox. There was a red border on the bottom of a component which was not present in any other browser. Did anyone have the same problem?

981
djv
Figmate
Matt_Meeks
Matt_MeeksActive Member
asked in Ask the Community
Issues with the Figma for Jira application

We’re using the Figma for Jira plugin to attach Figma designs to Jira stories. I want to use a query to show stories that do not have a design attached, so I’m using design[totalCount]=0 as a parameter. This works in our UX project, bit it does not show results for stories that match that parameter in our engineering project. However, design[totalCount] >=1 DOES work correctly in both projects. We opened a support ticket with Atlassian, but after investigating, they’re saying it’s a problem with the Figma plugin, which they do not support. Why would the term design[totalCount]=0 work in one project but not another?

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Matt_Meeks
R
Ryan_Feeley
asked in Ask the Community
Can variables add the subtotals of a table?

Hello! I’m learning to use variables for some basic arithmetic. I made a cute little prototype where you can add or remove types of fruit to an order. A subtotal for each fruit is shown. Currently I am using one mode for each fruit, though I think this is the wrong approach, not only because I have no way to add all the subtotals together for the order total. How can I achieve this in the most elegant way with the least amount of variables?

3083
Haroll
Sony_Chen
Sony_Chen
asked in Ask the Community
Having issue to pass the value from ui.html to code.js

Hi, I’m working on a plugin that features two input fields in the UI. The plugin is designed to create frames based on the values entered by the user. However, I’m encountering issues passing values from ui.html to code.js. I’m wondering what might be wrong with my code. <div class="input-group"> <input type="number" id="aspect-ratio-1" name="fname" min="1" max="10000"> <button class="link-arrow" id="reverse-button">🔄</button> <input type="number" id="aspect-ratio-2" name="fname" min="1" max="10000"> </div> <script> const input1 = document.getElementById('aspect-ratio-1'); const input2 = document.getElementById('aspect-ratio-2'); const createFrame = document.getElementById('create-frame'); // i have a button on top of the input field for create frame createFrame.addEventListener("click", function() { const width = input1.value; const height = input2.value; parent.postMessage({ pluginMessage: { type: '

2322
Sony_Chen
A
Adam_Grimmerson
asked in Ask the Community
Posting form data like html

Is there a way to post data from forms externally without using a plugin (Like html post )

1051
ksn
Figmate
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Oliver_Ryan-George
asked in Ask the Community
Can't use drag prototype when there's a frame that can be scrolled behind it

Hi, I’m trying to have a pull up panel that is in front of a map that can be scrolled. I’m having a problem where I can’t pull up the panel as this just scrolls the map that is behind it. I’ve created a very simple example of the issue. Can anyone think of a better way to setup my design so I can both scroll the map and pull up and down the panel? Thanks for the help in advance! Olie

2435
djv
Figmate
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Sinemus_Thomas
asked in Ask the Community
Change Pictures within an animated component

I do want to change the picture within a range of component variants, can I do that and if yes, how? Please have a look at my Figma file. https://www.figma.com/file/dIqtwpqzntA4cDVBAzRdxS/Untitled?type=design&node-id=0%3A1&mode=design&t=Ef1v4AgZ2oH9bv84-1

2292
Haroll
Martin77
Martin77
asked in Ask the Community
JIRA Figma integration and security

My team has an invite only Figma design file that we are working and we want to use the JIRA Figma integration to link designs /w previews, but because we want our design file to be invite only (for security reasons), the JIRA plugin doesn’t work and throws an error. Is there a way to have the file secure (permissions) and link it to jira for preview?

2441
ksn
Figmate
Mel_Mattos
Mel_Mattos
asked in Ask the Community
Trying to export A4 frame with design on top, but not able to!

I created a book, and each page is an A4 frame. There’s the design on top, and I wanted to connect the pages to choose the other of the book. For some reason I’m able to connect only some specific pages, and other ones I’m not able to do. How can I easily use the designs I already made, and save all in one pdf in the order I want? Important: I also realized that when “grouping” the design with the frame, I’m unable to connect them. So even when not grouping, I’m still not able to connect the frames. All design are on top of the A4 frames.

2211
titanas
Mustafa_Ahmed
Mustafa_Ahmed
asked in Ask the Community
Links opening in same tab

When I put links into a design and export it as a PDF, the link opens up in the same tab. Is there a way to make these links open up in a new tab?

7963
titanas
Ujjwal_Verma
Ujjwal_Verma
asked in Ask the Community
Suspended account

My Figma account was suspended yesterday without any warning or any other issue. This is (obviously my other account) but i want to know on what grounds is my account is suspended. Please help if anyone can.

3141
Celine_
Figmate
Derek_Watson
Derek_Watson
asked in Ask the Community
Is it possible to update the children of an existing component using the plugin API?

Is it possible to update the children of an existing component using the plugin API? I am working on a plugin that generates icon components for a library from raw SVGs. The generation part is pretty straightforward, but I’d also like to be able to update the existing Figma components when there are changes to the SVGs without breaking the component instances. The children property is readonly and I haven’t been able to find another way to remove the existing children of the ComponentNode so that I can add the updated children. Is there something I missed?

3782
Derek_Watson
Angela3
Angela3
asked in Ask the Community
Can't switch to professional with student plan

Hello, I hope this is the right place to ask this, also I apologise for any errors as English is not my first language. I created an account today and signed as a student, I got the educational plan. When I checked, it says I got the starter plan, but I needed the professional one. I clicked “upgrade to professional” and indicated that I am a student multiple times, but it keeps showing that starter is my current plan. What should I do?

4291
Celine_
Figmate
S
Sumaiya_Rahman
asked in Ask the Community
About AEUX plugin

Hey everyone, I’m having trouble with the AEUX plugin in After Effects. Whenever I import PNG or JPG files from Figma they’re turning into blank placeholders. Has anyone else experienced this issue or know how to fix it? Any help would be greatly appreciated! Thanks in advance!

9151
Celine_
Figmate
Alisha_Ober_Designs
Alisha_Ober_Designs
asked in Ask the Community
I can't leave a shared file which I originally viewed via a link

I have a few shared files that I can’t leave. I wasn’t given explicit permission to edit or view them (or at least when I check the permissions in the share tab as explained in this help article I don’t have any option to leave as my name is not listed). I can’t delete them from my shared area, though I’m not sure I’d want to since they are owned by someone else. Is there a way to remove or hide these from my shared files?

3931
Celine_
Figmate
N
Nina_Kelmendi
asked in Ask the Community
Implement HTTP Endpoint to retrieve a list of account teams?

Hello everyone! Personally came across a lot of requests on this one while reading other people’s experience related to Figma API. It would be super helpful and nice if there would be an HTTP Endpoint to retrieve all teams related to an account, or possibly something similar would be also to have an HTTP Endpoint that returns a list of projects of that account that has as a return value the team_id. Please keep in mind that this apparently is a request since quite a bit of time, and it would make the development and integrating Figma much more easier! Thank you in advance, Nina Kelmendi

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susilo
asked in Ask the Community
No reply from Figma support for a paid account?

This is the first time that I submitted ticket to Figma support regarding a paid subscription. It’s been 4 days and I haven’t heard back from them. Is this slow response common? How can I get their attention, or how else can I contact them?

1201
Celine_
Figmate
O
Oliver23
asked in Ask the Community
How to see vectors for Polygon Node type?

Hi, I’m creating a low-tech level plugin in which the shapes of the Figma designs get translated into code. For the polygon, one can find the number of points, but I have a hard time findning out how these points are related to each other. Is there any way to get coodinates to these points, or vectors inbetween these points? Or should I use math when combining the size, together with the amount of points? Kind regards Oliver

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