Ask the Community

Hi there, My issue is involving the Figma Prototype app for iOS on both the TestFlight and official version. I am having an issue where the font weights of my fonts keep changing from bold to regular and won’t change back again. Original Active In Active As you can see from my examples, the top image is a non-interacted state. However, when I hit the “Play” button, you can see the font has shift not only smaller but font weight-less too. If I hit the “Pause” button, so that I can get it back to the original state, the font weight carries over.

I noticed that the icons in my files no longer show black as if they are published libraries. They re unexpectedly blue but there’s a new icon I’ve never noticed before. Looks like a dog legged arrow. Does anyone know what these mean?

Hi, I have an interactive text field that takes key values and sets them into a string variable by concatenating each key value. But the issue is that I want to set all clicked key values into INT not in STRING because I need to do some calculations on it after this.But I do not know how all digits are stored in numeric variables. For Example: when a user enters 5023 in the text field then I want intVariable to store each digit as it is(Currently possible to store only in a string) Can anyone have a solution or any idea how to do it or any suggestion if there is something so that I can convert string to integer into Figma?

I opened a support ticket 7 days ago related to a payment issue and have not received a response. I also noted that it was extremely urgent as my card is at risk of being canceled due to this charge. What is the expected wait time?

It’s been over 48 hours since I emailed about a possible double charge issue with my account, and I still haven’t received a response.

Previously, I had a Free team where I was able to create at least one FigJam file within a project and allow my partner to edit it. After upgrading the team to the Professional level, I selected one seat in Figma (for myself) and nothing for FigJam, hoping that I would still be able to edit my single FigJam Board. However, when I later tried to open the existing FigJam, I was asked to purchase an additional paid seat for FigJam. It turns out that in a Starter Team, I can access FigJam Starter Team features, but in a Professional Team, I can’t use FigJam at all. Maybe I’m missing something, but doesn’t this seem a bit strange?

My team and I recently branched our design system library, to make changes to a master component. We merged the branch, and published the changes to the master component, but Figma is not showing the new design changes (or frame of the now larger master component). It shows the old, more simple design of the master component, even though it does allow me to select the larger master component frame, and other new variants that were added to the master component.

I am having problem with this new update cause every time i copy svg code and paste some where in jsx which is not needed …please let me know if there is any work arround or setting to work with it thanks in advance

Hi, I want to create a particular scroll effect, it’s similar at this Edelschwarz Alpine Bio Spirits In my case I would like the fixed image of the bottle to change colour during scrolling, and also the background behind it to change colour during scrolling, to make it clearer I would like in the first block there to be a green background and a yellow bottle, then as I scroll a red background with a pink bottle comes up, but in all this the bottle must always remain still in the same position. I don’t know if I’ve managed to explain myself… Thank’s!!

First question, does the Figma team address support if I only have a starter account? I just wrote a whole long paragraph there and I do NOT want to write it all over again here. But if they won’t respond to me, so then in summary, I have 2 Google accounts, and both of them have Jamboard files. I would like to transfer both of them to Figma before the end of the year. So I clicked “Import>Add Jamboard Files>Google Account Login” for the first account and it was successful. Now I still have my second account, and I again clicked “Import>Add Jamboard Files” but now it only shows my linked account. I don’t have an option to connect another account there. Is there a button I missed? I also am not open to transferring the files to the currently linked account, as there are too many files and I have to ask for the permission of many other people(which is time consuming and hard). Also, if I export my Jams from Google Drive, they are saved as a PDF file which makes it lose its editab

I’m trying to do a horizontal drag carrousel, everything seems to be correct. But when I visualise it, it doesn’t start and end at the frames borders. It just stops wherever it feels like it. What may be the issue??

Hello, How do you find a solid Hex value in the colour menu from a tint? Figma appears only to display the original Hex value. Thanks, Will

I chose for monthly subscription of 15$ , but Figma deducted 45 dollars from my credit card. Please help.

Hi, I’m trying to create a responsive size selection (XS, S, M, L, XL) for a mobile app. I have access to conditions but am not too familiar with them. I’m trying to create a unselected states of each size and when one option is selected, the user will be able to adjust the size and the selected state would hide. I would prefer to use the most time efficient method to achieve this, but open to all options if more effective. Appreciate any help as I’m a complete amateur at this!

Hi everyone, I’m facing a challenging issue related to our app’s user account creation process, and I’m hoping to get some advice from this community. Our app allows users to create an account in three ways: In-App Signup: Users download the app, complete the signup flow, and their data is populated into a PDF template with dynamic form fields (set up in Adobe Acrobat) and sent to a government regulatory body. Soft Copy Download: Users can download the same PDF template from our website, fill it out using Adobe Reader or similar, and email it to us for passing on to the regulatory body Print and Mail: Users can download, print, manually fill in the form, and mail it to our office, which we forward to the regulatory body. You can check out the form here for context. The challenge stems from the need to maintain a print-friendly layout with boxes and tables, which was likely designed in Adobe Illustrator or InDesign before being exported as a PDF. Over time, the source files were lost,

Hello y’all, I am working in updating/customising a rather complex library we have internally, usual procedure for a project: 400 variables, 1800 components, etc We’ve recently phased out styles mostly everywhere and introduced variable usage. Now as I work on it for the first time, mostly updating color variables and it’s usage on components, I’m constantly experiencing lag and “unsaved changes”. My team is experiencing the same but have dismissed it as being what it is… Is there a way to mitigate this? Anyone else running in to something similar? Or with a similar library size who is fairing a bit better? Slowly losing my mind a bit… I’am running: desktop app in a i7 2017 mbp on macOS 13.6.9

We copied bunch of variables and components to a new file and make it as our base file. I know Figma prompts us to copy over unpublished variables to the new file: https://help.figma.com/hc/en-us/articles/15343107263511-Apply-variables-to-designs#h_01HQKMTQVD3249HHA4ER3TGHT0 But unfortunately i missed the notification to copy over the unpublished variables. Now this is what happening: There are bunch of ghost variables that are not existing on my Variables Table and yet still attached to components: Like the component-colors / form / and all the stuff under it. I dont want to fireup the Detach Deleted Variables and redo things manually as there could be hundreds of variables involved, our component library is pretty big. Do we have a console command that we can just fire up and recreate this?

Haven’t empirically measured this - but after like 20-30 minutes of using Figma Slides, interactions get so slow. From the cursor recognizing what it’s hovering over, to changing properties, moving elements around. it gets fucked.

Hi, I’m creating an integration with Figma using Figma’s REST API. In some cases I get an error with code ECONNREFUSED. I would like to understand why I get this error. There is no reference to it in the API documentation. It happens using this endpoint: https://www.figma.com/developers/api#get-images-endpoint

When I open the assets panel with ⇧ + i [and select an asset], the panel often does not close when I click outside of it, sometimes it needs multiple clicks, sometimes it does not close at all until I click “somewhere special” like outside of any frame (?). It is super annoying. Is it just me?

Why can’t I edit my Figma files in mobile app

The problem is when I hover to btn and then remove the cursor from btn the hover effect remains on the btn and does not disappear( How to solve it who knows?

Oh no, what did I turn on to get this background and how do I turn it off? No idea what it means.

Hi I have a Figma design but cannot integrate it into wix studio, I have carousel Figma file but when I integrate it through a plugin it shows only a slide and does not animate when I click, please let me know how to do it.

Hello, I have a problem for a while now with both my personal account and my pro account, when it comes to update Figma, whenever I open Figma I get this modal with an “Update available” and when I press “Install now” Figma quit for a few seconds before opening with the exact same modal. I’d do it a few times, get tired of it and then press “Install on next launch”