Skip to main content

Ask the Community

Have a question? The community is here to help!

  • 12,852 Topics
  • 34,218 Replies
12852 Topics
H
Help_Desk1
asked in Ask the Community
Bulk downgrade user seat

Is it possible to change user seat license in bulk? I have a CSV of member names that I want to change from viewer to full.

751
dvaliao
Figmate
7 months ago
Stephanie11
Stephanie11
asked in Ask the Community
Scroll a table longer than the page with a border and sticky header

Is it possible to have a table with a border and the rows scroll beyond the fold while the header is sticky? There should be additional space below the table as well. I can get the space to show if the table doesn’t have a stroke but if it contains a stroke the bottom padding is below the last row but inside the stroke. I’ve attached a mockup of what I’m trying to achieve.

3193
Stephanie11
7 months ago
John_Thachil
John_Thachil
asked in Ask the Community
Wrong text style displayed in Dev mode

Show two different style above and below

541
ksn
Figmate
7 months ago
J
jmoura.taking
asked in Ask the Community
API get license

I would like to make a query via API to return the number of licenses, total used and remaining

1584
dvaliao
Figmate
7 months ago
Dennis_Adelmann
Dennis_Adelmann
asked in Ask the Community
Figma no longer opens after update

Hi, I just downloaded the latest Figma update. Now it does not open anymore, I just see the loading indicator of the mac cursor and nothing happens. I also tried to download and reinstall Figma, but that did not work either. Does anyone have the same problem and could fix it?

981
ksn
Figmate
7 months ago
David_Herreman
David_Herreman
asked in Ask the Community
How to detach a variable on layer level without deleting it from the local variables list?

How exactly do you detach a variable from a layer without deleting it from your local variables list? Right now you have to make the entire thing from scratch or am I missing something?

485221
KennLucas
7 months ago
I
Ilan1
asked in Ask the Community
Figma lost all my settings when it goes into preview mode

Can anyone help? I’ve been developing the Figma screens which have been working fine when viewing in prototype mode (e.g. on a specific device) but suddenly when I now run the preview mode, all the settings seem to be lost and the components come out all over the show on the preview screen. Any ideas how to fix?

1685
KennLucas
7 months ago
Jacob_Lapworth
Jacob_Lapworth
asked in Ask the Community
Undocumented oauth response

It looks like the token endpoint: https://www.figma.com/api/oauth/token is returning an undocumented user_id field which is different from the id on the users endpoint: /v1/me Is this an internal ID that shouldn’t be exposed, or should it be documented? POST https://www.figma.com/api/oauth/token? client_id=:client_id& client_secret=:client_secret& redirect_uri=:callback& code=:code& grant_type=authorization_code { "access_token": <TOKEN>, "expires_in": <EXPIRATION (in seconds)>, "user_id": <ID>, "refresh_token": <REFRESH TOKEN> }

4191
J
7 months ago
C
Chris111
asked in Ask the Community
License of rest API documentation

Hi, I’d like to know the license of the rest API documentation https://www.figma.com/developers/api I’m developing a client for the rest API data structures, and I would like to know if I can reuse documentation text within my project. My project is MIT licensed. Thanks, Chris

5533
J
7 months ago
J
Janice_Lixiang_Zhou
asked in Ask the Community
Will drafts of a Team move to "Draft" to move" when I leave this team

Hi, Previously I joined a team that was an educational team and need every joiner to have an education account. But now I am no longer an educational account. So I can’t really delete , edit or move any of my files in draft of that team. I wonder if I leave this team, will the files in draft of that team move to “Drafts to move” so that I can move them to my personal team? Thanks in advance!

1035
ksn
Figmate
7 months ago
Jarno1
Jarno1New Member
asked in Ask the Community
Prototype doesn't load anymore, after the latest update

Hey! I’m unable to launch the “Present” mode anymore with my bigger files. This happened today, immediately after I updated Figma. It just hangs in the loading stage with the progress bar stuck. I can “Present” smaller files though, so this must be memory related issue that surfaced after the latest update?

678642
Celine_D
Figmate
7 months ago
Sasha_Suvorova
Sasha_Suvorova
asked in Ask the Community
How to add new Figma updates after Config 2024?

I see a new interface only for Slides functionality, but can I use all new features (as AI) also in regular file UI?

23421
Gleb
7 months ago
Sunil_Sharma1
Sunil_Sharma1
asked in Ask the Community
What is the best documentation approach for UX auditing?

What is the best documentation formatting approach when we do ux auditing? Would you like to share any references or guidelines?

430
Sunil_Sharma1
7 months ago
romuald
romuald
asked in Ask the Community
Dropdown menu component - a try

Hi there. I’m trying to figure out how I can design a dropdown menu component which is not affected by the layers stacking order. Actually, my design system is a kind of a lot of Russian dolls, with component instance customization everywhere. I’ve created a little sandbox file to demonstrate what’s possible, it’s here:Figma – 19 Jun 24 The stacking order indicator is made by the red rectangle. On the left, a dropdown menu which is affected by the layer stacking order, but has some advantages : auto-layout can adjust the menu width…convenient. On the right: the same dropdown menu but this one is not affected by the stacking order. Nice but some problems: the overlay is not managed by the same auto-layout of the selector, so difficult to make its width easily affected Look at the position of the overlay in the prototype interaction → totally impossible to figure out how to set the position of the overlay…or there is something I didn’t catch Feel free to comment, share your thoughts,

35812
L
7 months ago
Konstantin_Melnikov
Konstantin_Melnikov
asked in Ask the Community
API images svg stroke to fill conversion issue

Seems like recently the API has changed and has a bug now. Because it used to work around a month ago. We have icons that have a stroke set. The svg export from Figma UI gives icons with stroke but the export from Figma images API gives icons with fill instead of stroke. The UI export gives stroke: <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M8 5.03334V8M8 10.0238V10M14.5 8C14.5 11.5899 11.5899 14.5 8 14.5C4.41015 14.5 1.5 11.5899 1.5 8C1.5 4.41015 4.41015 1.5 8 1.5C11.5899 1.5 14.5 4.41015 14.5 8Z" stroke="#061213" stroke-opacity="0.99" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"/> </svg> Old api export used to work fine (giving stroke): https://figma-alpha-api.s3.us-west-2.amazonaws.com/images/e2c4c862-2627-4a00-bf8c-9c1f6bd9050d New api export gives fills instead for the same icon: https://figma-alpha-api.s3.us-west-2.amazonaws.com/images/25de9268-e518-4cb1-94f2-49bd1ac34a08 Does so

2812
Konstantin_Melnikov
7 months ago
K
Kenson
asked in Ask the Community
Figma Presentation mode makes all elements squished, fix?

I ahve had this prototype sitting for a little bit and it hasn’t had this issue at all up until now. When I go to view the Hi-fi prototype of this app design most of the components are squished beyond recognition and scattered randomly around the screen. When I go to design mode I find no complications whatsoever, only when presentation mode is enabled. I’ve tried changing the prototyping device and scale but that doesn’t seem to help whatsoever.

2253
y_toku
Figmate
7 months ago
Roussel
Roussel
asked in Ask the Community
Proto fixe or responsive = Bug

Since the Config, none of my prototypes work properly anymore. Sometimes they work perfectly fine, but if I wait too long or act too quickly, all my “buttons” don’t work and are not in the right place. The only way everything works normally like before is in the “Mirroring” section. However, the prototypes don’t work. It’s very weird.

1722
y_toku
Figmate
7 months ago
X
Xristo
asked in Ask the Community
Esc button not working when Viewing Prototype/Playing Powerpoint

Seems like theres a bug or I am not understanding how to exit my presentation when I click the Play button/View Prototype button. I have to close the application (Using an 2021 iPad Pro) everytime I need to exit from viewing the prototype.

2061
J
Figmate
7 months ago
Olly_the_Designer
Olly_the_DesignerNew Member
asked in Ask the Community
Where has the Inspect tab gone?

I’m a designer working on web UI. I want to hand some style parameters to a developer. Historically I’ve done this by going to ‘Inspect’, which was next to ‘Design’ and ‘Prototype’. I’m aware that dev mode now has a cost implication, but Inspect was always a functioning solution. Has this feature now been paywalled? What is the solution to my problem? Thanks for your time in advance.

1624321
Konrad_Lottenbach
7 months ago
S
Serena6
asked in Ask the Community
Education Plan - Publishing Component Libraries not working?

I currently have a Figma for Education (free) account, and am having trouble publishing a component library. Whenever I try, I get a popup that says “Your plan does not support team libraries. Professional lets you share styles, components, and variables.” However, THIS PAGE and multiple others indicate that users with an education plan can sometimes publish a component library (“Education plan: Team members with can edit team permissions can publish a library.”), but doesn’t offer any info on how to reach those settings. Thank you very much for your help!

1441
J
Figmate
7 months ago
OG_Can
OG_CanNew Member
asked in Ask the Community
Claim ownership of a project - support page suggestion not working

Hello, a colleague left the organization, and one of our teams has no owner now. As an organization admin, I can use the team files and such, but there is no ownership transfer or claim options showing as suggested here: Claim ownership of a project – Figma Learn - Help Center My question is, do I need to claim ownership as an admin? Is there any value or restrictions because of a lack of ownership for a team? If I need to claim ownership, how to do it since I cannot with the suggested support article.

641
J
Figmate
7 months ago
Hamish_Unified
Hamish_Unified
asked in Ask the Community
Variables referencing another file

Hi there, I’m building a UI kit and I recently had a whole collection of 100s of component-level variables (color, spacing etc) deleted by Figma and I had to revert to an old file (file 1). Before I did that, I made a copy of my current file (file 2) to preserve recent component updates. After I restored file 1 with the component variable collection in it, I copied the more up to date components from file 2 into file 1. The issue now is that all the variables (and there are a lot of them) in file 1 are referencing file 2. It’s extremely laborious to manually switch the references for every component token. Is there a plugin that could do the job for me? I tried the swap feature of the Variables Pro plugin, but that didn’t seem to do much. Any help would be appreciated. Thanks, Hamish

7685
laurel.ch
7 months ago
D
De_B_Uni.Member
asked in Ask the Community
Did you know that companies often buy a Pro plan with one seat and share that account among their staff? This way, they save money because the same account can be used on different devices

Did you know that companies often buy a Pro plan with one seat and share that account among their staff? This way, they save money because the same account can be used on different devices.

500
D
7 months ago
Jackattack
Jackattack
asked in Ask the Community
Config steam timeouts / even pings from terminal timeout

same as title for the TL:DR massive in the house We need the streaaaam

1462
ksn
Figmate
7 months ago
Dianne_Banawon
Dianne_Banawon
asked in Ask the Community
How do I present a component set?

hi, beginner Figma user here. I’m having trouble with presenting my prototype. I have three frames in 1 component set. when i click present, it says ‘a prototype needs at least 1 frame’ when i add a frame, and present it, the frame inside the component don’t show up. instead the frame that i added shows up and covers the entire thing. and when i put the frame behind the component (its size is just enough to fit the 1st frame in the component), it shows up but i can’t skip to the next frame in the component. also when i put the 1st frame from the component in the frame that i added, i can’t use the “Change to” interaction anymore (which was the reason i turned it into a component set.) please help thank you

2102
Dianne_Banawon
7 months ago
Terms & ConditionsCookie settings