Several Files Missing from Account

Hey @tanydourev, sorry to hear this happened!

Do you recall a name or have a direct link to any of the missing files in question?

With this info, we can try to take a look on the backend to track down the files.

Hi! I don’t know the total number of files that disappeared, but I do have the titles of some of them.

• Yelp v. Google Lawsuit
• uBlock Origin Leaving Web Store
• GA4 New Diagnostic Tool
• Reddit Google Deal

It appears that everything from end of May to August is gone. They’re all draft files, private, weren’t in any teams.

Thanks for the info, @tanydourev!

We made Updates to how drafts work back in June. All drafts need to be associated with a Team. Any Drafts not under a team were placed in Drafts to move. That said, please check the “Deleted” section of your “Drafts to Move” folder:

It sounds like this is where your files may have been recently placed, since your files were still not within a Team.

Thanks for the suggestion. I’ve actually already moved all drafts to teams and have nothing in my deleted drafts tab, which I’ve checked for each team several times. The issue still remains that the files don’t exist anymore, despite them being in my account as of recent and not having been deleted by me. Support has told me that there’s not much they can do and suggested that I check my browser history for the links, but I use the desktop app for Figma and not the web version.

I completely understand if nothing can be done but it just worries me that moving forward, I’m at risk of this happening again with larger/more important files - if that makes sense! 🙂

I’m having the same issue. I clicked on the “move to drafts” button and several files from the past 3 months are missing from my account. Files I was working on when it happened are gone and are not found in the “deleted drafts” section

Thanks for the additional context, @tanydourev!

I’ll pass what I’ve suggested here over to support as well on your ticket #1128643. Thanks for your understanding and working with support directly.

We have no plans to make any additional changes to drafts. As long as your current drafts and any future drafts are properly associated with a team, we do not expect your to have any further issues.

Hey @femikoku, sorry to hear this!

Do you recall the names or have direct URL links to any of the missing files in question?

With this info, we can try to take a look on the backend to track down the files.

Here’s a few that I remember:

• Femi Koku’s Portfolio. (Link: https://www.figma.com/proto/1VKGfxcLQ2FbaaQhVLsgf4/Femi-Koku’s-Portfolio?node-id=15-2&node-type=canvas&viewport=732%2C517%2C0.58&t=VqVRBQVJFNXoeYV3-0&scaling=min-zoom&content-scaling=fixed&starting-point-node-id=15%3A2)
• Farm Fresh App
• Routing App

Hey @femikoku, thanks for the info!

I was able to locate the file within a deleted team: Group 10 | DTTP Product Design

It looks like it was deleted a couple of days ago on the 21st, but I managed to restore it on the backed. Please let me know if this helped restore the remaining missing files as well!

Yes, that helped. Thank you!

I am having the same problem. Most of my files just disappeared. Only 1 is still listed. I don’t see a “Drafts to Move” heading, just “Drafts.” There is nothing in Drafts. I definitely did not delete anything, I update those projects frequently and create new ones. A new Teams project that I didn’t make was created 4 days ago.

Just wanted to pass along an update from Support on this - they were unable to find my files, which are still considered missing in my account. There was nothing on the backend that showed any deletion of files created between the end of May and August. From this point on, Support can’t do anything more and I have nothing else to provide to them that might help.

If possible, I’d like to leave this topic open, as it seems like some users are running into the same problem and are seeking help through here. Thanks!

I have the same problem. I posted about it below.
Also, apparently I can’t access my 1 remaining file, it says I can’t edit it and a request has been sent to “the editors.” Who are they?

Hey @Lee_Derca1, sorry to hear this happened!

I took a peek at your account associated with the same email as your forum account on the backend, and it looks like all of your files are under the Team “cal”.

As mentioned above, if your drafts/files were not associated with a team as of June, after some time, they were moved to a free Starter team. You should still be able to see your files if you’ve selected your cal team in your file browser.

OK thanks. If “cal” is a team, why was a new one created? And we really should have had some warning before this happened.

You’re welcome, @Lee_Derca1!

As far as I can see, cal is not a new team. It’s existed since your account was first created in July 2022.

We shared a blog post about this change and this Help Center Article in early June. There should have also been some onboarding in Figma to show you about how to switch between multiple Teams.

All of this to say that any of your drafts that were not associated with a team were moved into an existing free starter team. This was your “cal” team for your account.

Hi,

After moving my drafts as required, I noticed that many of my files have gone missing.

I’ve checked under “Recent,” “Drafts,” and “Trash,” but they are not there.

Is there a way to revert the changes or recover the missing files?

Thank you in advance for your assistance!

Best regards,

Angela