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Kilo Johnson
New Member
January 22, 2025
Question

No reply from sale

  • January 22, 2025
  • 5 replies
  • 124 views

The company I work for is looking to upgrade to an Organizational plan. we’ve reached out many times with no reply. Please take our money!! :)

    This topic has been closed for replies.

    5 replies

    djv
    Figmate
    Community Support
    January 22, 2025

    Hey ​@Kilo Johnson, sorry to hear this! 

    Our Sales team had a busy new year and has been playing catch up due to the MLK Jr. holiday this past Monday.

    Can you please send a DM with the Figma account email address and the company’s domain, so we can try to get you connected with support? 

    Chiragrajgor
    New Member
    January 23, 2025

    Hey ​@Kilo Johnson, sorry to hear this! 

    Our Sales team had a busy new year and has been playing catch up due to the MLK Jr. holiday this past Monday.

    Can you please send a DM with the Figma account email address and the company’s domain, so we can try to get you connected with support? 

    Are there any easy way to contact team?

     

    Chiragrajgor
    New Member
    January 23, 2025

    Hey have you able to Contact Team?

     

    Kilo Johnson
    New Member
    January 23, 2025

    Not yet :(

    djv
    Figmate
    Community Support
    January 23, 2025

    Hi ​@Chiragrajgor, thanks for reaching out! 

    The Sales team prefers that you reach out directly via the contact Sales form here: https://www.figma.com/contact/