A file disappeared from my account

I have got the same issue here. I try to reach out to Figma team, I don’t understand why you haven’t done anything but the status for my ticket [#1111921] is “Done”. Please help me, the file is very important to my work.

Hey @Huang_Jocelyn , I’ve followed up your case to the support. You should have received my message via email, please check your inbox. Your ticket number is: 1112529

@Phuong_Hoang_BB I see in the backend that you have filled out a new ticket today (ticket number #1111910). The support team will reply you soon, thanks for your patience in the meantime!

Hi Celine @Celine_Figma, I have a similar issue. My file has disappeared. I am the only file owner, and I didn’t delete my file. In the delete section there is no file. I have the URL to the file and when I try to load it, I get this on display “Hmm, we couldn’t find that one. This file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” I have a screenshot of the display. I really appreciate any assistance in recovering this file.

Hey @liza2471 , welcome to the community!
This page indicates that something has changed about your permission to view this file – you may not be logged into the right account to view it, it has been deleted, or it has been moved somewhere that you can’t access.

Can you please check first if:

• The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
• The file may have been moved by a teammate who was also on that file
• You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

If you still haven’t found it, please reach out directly to the support team by filling this form: here
Please use your Figma email account, and please incluse a link to the file so the team can check on its state and location. You can grab the url in the desktop app by right-clicking the open tab → Copy link.

For more troubleshooting tips, I recommend reviewing our Help Center guide on how to troubleshoot this: Files not opening I hope this helps!

IS there any way to resolve it ?

Hey @Abhijit, sorry to hear this happened!

Since you mentioned that the file was not in a team, were you the owner of this file or was it shared with you by another user?

We made Updates to how drafts work back in June. Any drafts that you had to move after some time would have been placed in a free Starter Team.

Do you have a direct link or the name of the missing file? We can try to track it down on the backend with more info.

Hi there! The exact issue described has happened to me. I was working on a project that I originally owned, as I designed it in my account. After sharing the link with the team, my account automatically logged out, and the file disappeared from my profile. Strangely, I lost ownership of my own file and had to request editor access from the team admin. This has also occurred with two other projects. Could you please look into what’s happening and help resolve this issue?

Hey @Ana_Borges, sorry to hear this happened!

I took a look at the Figma account associated with the email address of your Forum account, and it looks like you’re the owner of two teams: “Ana Borges’s team” and
“Topflight Apps”.

Do you have a direct URL link or the name of the missing file? We can try to track it down on the backend with more info.

Project name is DyadSync _ App and have this message near my user name “Ana Borges (ana@xxxx.com)'s deleted drafts”

Thanks for the info, @Ana_Borges!

I was able to locate the file here.

As mentioned above, we made Updates to how drafts work back in June. Any drafts that you had to move after some time would have been placed in a free Starter Team.

With that said, please check the “Deleted” section of your “Drafts to Move” folder:

It sounds like this is where your file was recently placed, because your file is still not within a Team.