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risposta
risposta
New Member
Jun 30, 2025 7:06 AM UTC
Solved

Changed our domain name and unable to add new mail id to account

Hello Team,

we recently migrated to new domain. so now when i am trying to add mail id with new domain figma is not accepting.

Can you please help with this issue.

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Jun 30, 2025 12:16 PM UTC

    Hi ​@risposta , thanks for reaching out!

    If you’ve recently migrated to a new domain and are having trouble adding email addresses with that domain, it’s possible that the new domain hasn’t been verified yet in Figma.

    To help you further, I’d recommend reaching out to our support team via this form with the details of your new domain and the specific error you’re seeing. Our support team will able to assist you with domain verification or troubleshoot any setup issues. Thank you!

     

     

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    Jun 30, 2025 12:16 PM UTC

    Hi ​@risposta , thanks for reaching out!

    If you’ve recently migrated to a new domain and are having trouble adding email addresses with that domain, it’s possible that the new domain hasn’t been verified yet in Figma.

    To help you further, I’d recommend reaching out to our support team via this form with the details of your new domain and the specific error you’re seeing. Our support team will able to assist you with domain verification or troubleshoot any setup issues. Thank you!

     

     

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