Pinch-to-zoom unreliable

Hey all, we have this logged internally and have done some investigating, but as far as we can tell this is a MacOS bug and not limited to Figma. There are a bunch of threads related to this on Apple’s forums and they recommend reaching out to Apple Support

I’ve experienced this bug as well in Figma, Safari, Chrome, and other applications on both my work and personal MacBooks running BigSur and Monterey. It’s super frustrating, and I’m hoping Apple gets to the bottom of this and pushes a fix. In the meantime, we’ll continue to monitor this on the Figma side of things.

If you’re able to consistently produce this within Figma please reach out to our support team via this form here:

Submit a bug form →

Thanks!

Getting the same issue. Only solution I’ve found is to close figma and start again. @Figma_Support please fix. Thank you

The bug is still here, this is becoming extremely annoying, I am thinking of switching back to Sketch. Figma !!! you need to fix this right now. This isn’t some small bug, it directly affects our productivity. So get down right to it please … it’s ridiculous.

And no, it’s not us who should contact apple but you !!!

Josh - This happens to me on a daily basis, in Figma only - all other apps, browsers, etc, pinch to zoom in/out works reliably. I use the Figma app on a mac. Figma is the only place the pinch-to-zoom feature stops working. It happens when switching from Figma to the browser or to another app. A few minutes into working in Figma again, the feature starts working again, without my having to restart or mess with settings. This happens somewhat at random but only when switching between Figma and another app or the browser.

I’m also having this issue. It’s not, however, system wide, as it’s specifically only happening to me in Figma while other apps continue to work. Happy to provide whatever I can to help diagnose the issue.

Same here on MacBook Air M1 2020 with Figma while other apps work fine. Happy also to provide more details

Hey all thanks for continuing to report this. I’m bringing this back up with our team to see if there’s any additional investigating we can do here. Thanks!

Same here …I am having thing issue on my MacPro (non M1 chip) It’s so frustrating… My team leaders are thinking to move to Sketch

I’m facing the same thing - usually quitting and restarting Figma will fix it, but for some reason, that didn’t work today either.

Same issue here. And no, it’s not OS-wide, it’s only an issue with Figma.

Same issue

Same problem here. If restarting does not work usually “force quit” the Figma agent from the activity monitor. This is mildly infuriating.

Was working later half of yesterday and this morning, just stopped working again.

Zoom in/out does not work and requires restarting figma, which often happens，Is this a bug? Has anyone encountered this problem?

This happened to me the other day, and it has happened to me before. It’s definitely not an OS problem since I can still zoom in and out on browsers and other apps.

The strange thing is that it only happens with zooming in/out with a trackpad, when I use the keyboard hotkeys it works fine.

Jezz, I though it was only me!

Facing the same issues as everyone else. Pinch to zoom randomly stops working. Issue is only present in Figma.

Same here on a M1 MacBook Air too. Hopefully this gets fixed soon. Going from one app to another is causing the issue.

Same problem here. This is incredibly disruptive.

It just happened! I’m using a MacBook Pro (15-inch, 2019) Core i7 with Monterey V12.3. Hope Figma is investigating the issue!

Having the same issue still.

Hi Josh - any idea when this might be fixed? It’s still happening multiple times each day, so you can imagine how frustrating it is - thanks for looking into this!

I am also having this issue.

I’m having this issue too! Only started happening consistently the past few weeks. It’s so frustrating.