I can access my Figma home page (online using the app) but when I try to access a file it starts uploading and gets stuck at the end.

This happens with all my files.

Sent a message to support twice and they never replied.

Please help…

So is my problem.

Let’s fix it soon

same for me 😟

Everyone who is having this issue, you need to contact Figma support!

Send them the file link, console screenshots and other information you may find relevant.

ya, same for me, i see i developer mode in browser, please help me!

I have been having this problem since 2 days ago, using the Figma desktop app. And I have checked that Figma is up to date, my MAC OS is updated. Restarted my MAC multiple times.

Please help to resolve this?

Same issue here, please help 😭

The situation is very urgent right now, has anyone solved it? 😢 😭

Came back after taking the weekend off and having the same exact issue as everyone else here.

Same problem here! Mine got stuck at around 95% too. I’ve tried switching to different browsers, using the desktop app, etc but the problem is still there. Anyone got a solution?

I got a problem with one of my project files. I can’t load the file, it took forever to load. I’ve tried load the file with different device and still face the same problem.

And somehow i can’t duplicate the file, it says like this

Hi! I have a Figma project that apparently cannot be opened now because it’s stuck on the loading screen for hours.

Here’s what I’ve tried so far:

• Changing different browsers: same… the files still got stuck around 90 - 95%


• Clearing browser cache: still stuck


• Tring out using different computer/pc: still stuck


• Switching to previous versions (Alt + Shift + click): prompts an error message that says “unable to switch to the previous version”


• Tried duplicating the files: prompts an error message that says “unable to duplicate files”


• I’ve attached a preview above for the browser console … I hope anyone can find a solution for this.

If any one of you encountered a similar problem and solved it, please let me know!

Same problem here!

Same issue here: https://twitter.com/asendiaMayco/status/1404287899474939912

Already opened a ticket: https://help.figma.com/hc/en-us/requests/412956

I have the same problem. Pls Help us

Please help us!!

Now I don’t see that file on the Figma anymore. Is Figma working on it?

Facing the same issue. Some of my other files seem to work. But the most important one needed for the next dev sprint is stuck in loading screen 😦

Hi and thank you all for your patience!

We’re investigating this issue now and will be updating our Status Page with more information as we learn more.

We appreciate your patience as we get this resolved!

Hi my file is loading now! thank you. First thing I did was save the .fig file locally 😃

Hi, the problem seems to be working now. I don’t know how, but the files seems to be working again. Thanks for the support!

Our engineering team was able to roll out a fix and have verified that it has resolved the issue here.

We apologize for the inconvenience. If you’re still having issues, please reach out to our Support team via email or the widget in bottom-right corner of Figma – we’re happy to help!

Thank you sir

My files are still not opening 😢

After updating Figma, I have troubles using it. It is loading for ages and I can’t open anything. I tried reinstalling the app, but it’ didn’t help.

Debug:

Figma 98.13.0

macOS 11.4.0 x64

Electron 12.0.9, Chromium 89.0.4389.128, Node.js 14.16.0

Sentry issues for user

Hardware

Model Name: MacBook Pro Model Identifier: MacBookPro16,1 Processor Name: 6-Core Intel Core i7 Processor Speed: 2,6 GHz Number of Processors: 1 Total Number of Cores: 6 L2 Cache (per Core): 256 KB L3 Cache: 12 MB Hyper-Threading Technology: Enabled Memory: 16 GB System Firmware Version: 1554.120.19.0.0 (iBridge: 18.16.14663.0.0,0)

Graphics

• NSScreen Встроенный дисплей Retina {{0, 0}, {1792, 1120}} Цветной Р–Рљ-дисплей colorspace (P3 capable) Intel UHD Graphics 630: Chipset Model: Intel UHD Graphics 630 Type: GPU Bus: Built-In VRAM (Dynamic, Max): 1536 MB Vendor: Intel Device ID: 0x3e9b Revision ID: 0x0000 Automatic Graphics Switching: Supported gMux Version: 5.0.0 Metal Family: Supported, Metal GPUFamily macOS 2 Displays: Color LCD: Display Type: Built-In Retina LCD Resolution: 3072 x 1920 Retina Framebuffer Depth: 24-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Automatically Adjust Brightness: Yes Connection Type: Internal AMD Radeon Pro 5300M: Chipset Model: AMD Radeon Pro 5300M Type: GPU Bus: PCIe PCIe Lane Width: x8 VRAM (Total): 4 GB Vendor: AMD (0x1002) Device ID: 0x7340 Revision ID: 0x0043 ROM Revision: 113-D3220E-190 VBIOS Version: 113-D32207P1-019 Option ROM Version: 113-D32207P1-019 EFI Driver Version: 01.A1.190 Automatic Graphics Switching: Supported gMux Version: 5.0.0 Metal Family: Supported, Metal GPUFamily macOS 2

Logs

Main Process

16:15:40.939 INFO window_manager starting with app url: https://www.figma.com

File Tab

16:15:47.695 ERROR bdesktop] Untrusted origin ‘null’, desktop app web bindings not initialized! >:490]

File Browser Tab