The original email of the account  (redacted by the moderator due to PII) was also removed 
We are ready to provide any additional evidence to confirm our ownership of the account and its content.

Hi there! Sorry to hear you are having issue with your account.
I’ve escalated internally your support ticket, someone will reply you soon. (Your support ticket is 1356890 for your reference). Thanks for your patience in the meantime.

Thank you for your quick response. Please tell me how long to wait for a response from support?

We aim to reply within 24 hours, often sooner. Rest assured, our support team will be in touch as soon as possible. Thank you for your patience

Hello!

We’re following up on our account recovery request submitted a few days ago. Two days ago, we received a reply stating that we would be contacted within 24 hours, but we haven’t received any further updates yet.

We understand how busy the support team may be, but we would really appreciate it if you could kindly let us know the current status of our request. This issue is critical for our team as the account contained important project data.

Thank you in advance for your time and assistance.

Looking forward to your reply.

Hi, thanks for following up and apologies for the delayed response.

I’ve checked internally, and the team has responded to your ticket regarding your account recovery request. For your reference, the ticket number is #1356890.

Please take a moment to check your inbox, and feel free to reply directly to the support ticket if you have any questions.

I’ll go ahead and close this topic here. Thanks again!