Skip to main content
angelinaeliseikina
angelinaeliseikina
New Member
May 14, 2025
Solved

recover deleted account on figma

  • May 14, 2025
  • 6 replies
  • 332 views

Our Figma account was recently compromised. We have lost access, and it appears that the account was deleted by an unauthorized person. This account contained important design work.We kindly ask you to:
- Help us recover the compromised account if possible, or
- Transfer all existing projects and files from the compromised account to our new account.
These files are critical to our work, and we would deeply appreciate your assistance in restoring access or migrating the content.

Thank you in advance for your help and understanding.
Best regards

    This topic has been closed for replies.
    Best answer by Celine_

    Hi, thanks for following up and apologies for the delayed response.

    I’ve checked internally, and the team has responded to your ticket regarding your account recovery request. For your reference, the ticket number is #1356890.

    Please take a moment to check your inbox, and feel free to reply directly to the support ticket if you have any questions.

    I’ll go ahead and close this topic here. Thanks again!

    6 replies

    angelinaeliseikina
    angelinaeliseikinaAuthor
    New Member
    May 14, 2025

    The original email of the account  (redacted by the moderator due to PII) was also removed 
    We are ready to provide any additional evidence to confirm our ownership of the account and its content.

    Celine_
    Figmate
    Celine_
    Community Support
    May 14, 2025

    Hi there! Sorry to hear you are having issue with your account.
    I’ve escalated internally your support ticket, someone will reply you soon. (Your support ticket is 1356890 for your reference). Thanks for your patience in the meantime.

      angelinaeliseikina
      angelinaeliseikinaAuthor
      New Member
      May 16, 2025

      Thank you for your quick response. Please tell me how long to wait for a response from support?

      Celine_
      Figmate
      Celine_
      Community Support
      May 16, 2025

      We aim to reply within 24 hours, often sooner. Rest assured, our support team will be in touch as soon as possible. Thank you for your patience 🙏🏼

        angelinaeliseikina
        angelinaeliseikinaAuthor
        New Member
        May 19, 2025

        We aim to reply within 24 hours, often sooner. Rest assured, our support team will be in touch as soon as possible. Thank you for your patience 🙏🏼


         

        Hello!

        We’re following up on our account recovery request submitted a few days ago. Two days ago, we received a reply stating that we would be contacted within 24 hours, but we haven’t received any further updates yet.

         

        We understand how busy the support team may be, but we would really appreciate it if you could kindly let us know the current status of our request. This issue is critical for our team as the account contained important project data.

         

        Thank you in advance for your time and assistance.

        Looking forward to your reply.

        Celine_
        Figmate
        Celine_Answer
        Community Support
        May 19, 2025

        Hi, thanks for following up and apologies for the delayed response.

        I’ve checked internally, and the team has responded to your ticket regarding your account recovery request. For your reference, the ticket number is #1356890.

        Please take a moment to check your inbox, and feel free to reply directly to the support ticket if you have any questions.

        I’ll go ahead and close this topic here. Thanks again!

        Terms & ConditionsAccessibility statement