We are facing in making payment from our ICICI and HDFC Cards. It probably seems that there are some new RBI Norms which due to which we cannot make the payment using Credit cards. Is there any other way through which we can make payment?
There is no response from Support team of Figma…
Is there anyway in which we can continue using Figma?
Bumping this. It’s not just ICICI or HDFC. Any Indian issued credit card now needs a new kind of standing instruction request for recurring transactions of any kind. My Citibank card, an HDFC Forex card, all have failed. Wrote to Figma for a solution, let’s hope they come through. Had the same problem on my Webflow account for the last year and eventually was able to make a payment using the Forex card.
Bumping further… all my Indian cards failed too… can @Figma_Support take a look at this
This is the only thing preventing me from getting the professional plan ever since I started using Figma six months ago. I just literally cannot do the payment.
my Fi debit card issued by federal bank worked for me. The other credit/ debit cards don’t seem to work!
I’m not able to make the payments either. All three credit cards declined the subscription payment citing RBI guidelines for recurring payments.
Any update @Figma_Support ? We are also facing a similar issue…
This issue still persist @Figma_Support. I have raised a ticket. please look into the same.
Still same issues. After adding the card and trying to upgrade the plan, it is asking to try with new card.
Support team, Please solve it asap. You need to integrate the gateway which supports for Indian cards with OTP verification.
Facing same issue. We have tried ICICI, Axis and SBI Cards. For SBI Debit cards, it asks for OTP, and after entering OTP the transaction fails with message “The card entered is not supported for this payment”
@Figma_Support Kindly resolve, our work is halted due to this.
Hi guys, been trying to upgrade to the professional for sometime and none of my credit or debit cards seem to be working. Does anyone know work around?
Hey guys, I am also enable to do payment from any card
I need solution ASAP @Figma_Support
@Figma_Support please give you support, I am trying to upgrade to the professional none of my credit or debit cards seem to be working.
I too can’t seem to pay using any of my cards. Has figma provided anyone a solution to this yet?
Hey @Figma_Support team, I kindly request that you consider providing the option of paying invoices through the Stripe Payment Gateway website instead of only through the embedded payment mode. This is a common practice with other services AWS, Azure, Google etc. for accepting Indian Payments. This would greatly improve the payment experience
Same. Used 3-4 credit & debit cards - none of them seem to be working. Did anyone hear from @Figma_Support on this? Or any solutions around this?
We have used almost 8 credit cards and 4 debit cards, and none is accepted for payments. It is a shame that @Figma_Support don’t even bother to acknowledge the issue and provide a solution. My work has stopped and it is a direct revenue loss for us.
Standing instructions in the bank as per RBI guidelines for recurring payments are the cause. How do you think I could solve this? What do I tell my bank? Someone please help, ideally @Figma_Support if you are listening.
Payments are Absolute disaster. - tried 6 + cards till date, all from top banks in india, debit & credit … none work , no reasons given whatsoever … Its very painful to have such a small problem going unsolved by figma for so long !
I am facing same issue…surprised that Figma choose to ignore all customers from India !!
Hey All,
The forums are primarily run by the community. For Billing issues, please reach out to the support team directly for help:
https://help.figma.com/hc/en-us/requests/new
Hi Denise,
I believe you already posted the same message in June 2022, which didn’t help.
Please try to understand the nature and critical impact of the problem and then respond.
Even after your post, too many folks continued to raise concerns. Most of these people are startup founders and business owners. Their work is seriously getting impacted, and if someone from Figma customer support had helped in the so-called official support channel/email/form, they wouldn’t have been showing their frustration here. It is a fact that Figma doesn’t care about customers from India. Here are a few examples,
Almost all folks in this thread are from India. It means there is some real issues with credit cards issued in India. So Figma should fix it OR make it clear on the website that folks from India can not upgrade clearly to avoid frustration.
In Jan 2023, my team member(Ankit) wrote to Figma customer support that our credit card was not working. We tried multiple credit cards, and all were failing. None had fund issues. Interestingly one of those credit cards worked one month back. But the Figma customer service rep replied, “Your credit card is not supported”. Then how did that work the previous month? Did Figma suddenly remove the supported credit card? Is there a list of supported credit cards for Indian customers? u Evidence is in the first attachment. ]
I again wrote to them in Mar 2023. Same response “Your credit card is not supported”. I asked which credit card from India is supported. Response - “We can’t tell you. Check with your bank.” My bank says that they have not even received the payment request from Figma. So they can’t help. Moreover, how will the bank figure out which Indian credit card is supported by Figma/Stripe ??? (Refer to a customer support ticket #704055 for this incident)
I have used my cards on many recurring bills in the Apple store and other US-based websites. This is an issue with Stripe used by Figma, and they don’t want to fix it for some reason. The least I expect from Figma is to find the real reason for payment rejection and tell users from India which card will work OR not work. I have a few more data points to add…but I will pause.
You have been working for Figma as Community Specialist for over 20 months. The least I expect is that you take all these customer pain points in these forums, escalate them to Figma mgmt, and get them fixed. Instead, you r just re-directing them back to the support channel, which does not help.
Unfortunately, I have already invested in a short-term consultant in Figma. If I had not invested, I would have moved away from Figma long back.
Please escalate to customer support in your company and help us if you can.
Thx
-Suresh
I wrote to them and got a reply that couldn’t help us. The problem is how Figma can rely on only one payment gateway. They are using Stripe atm.
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