Our team account’s annual charge has been ballooning because we’ve “unknowingly” added editors to the account.

When inviting people to view a Figma file it is very simple to change a user’s status from viewer to editor but there’s no indication that in doing so you are adding team member license in the process. This “checkout” process feels very misleading and has caused team admins to add multiple subscriptions without realizing it.

Please add clear message for each time you change users permission so that it’s obvious that an additional charge will take place when a team member’s status is changed.

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Now it is way too easy to add editors unintentionally and there is no warning about extra change for each one of them. I understand that it’s very beneficial for the company but not very friendly for designers, especially freelancers that are working with different external teams. I’m keeping getting charged for people I accidentally gave editing rights some time ago.

I’d suggest:

a) to make a warning before one user gives another editing rights to reduce the number of mistakes. Just to interrupt the flow for a second and remind them that adding editors is not free.

b) easier access to the member’s page. Now I can see contributors on the right panel, but to edit the list I have to dig inside the workspace, member tabs. Why not combine them?

Hey! The same thing happened to me last year and just now! I received a 45$ for three viewers than became editors without me knowing or allowing!

Figma last year only refunded me 50% of a few months of an extra editor. Smh

Hi,

I have exactly the same problem. Was your problem resolved?

Hi Aggie. Nothing at the time it seems. 😔 But I was a part of an onboarding survey a few months ago that seemed to be looking into this issue… so maybe a change will be coming in the future…

Hi,

This situation happened with my team two times and it’s always for the same reason.

+100 upvoted for this topic!

Dear Figma, it’s a very client-unfriendly choice to allow that extra seats can simply be added by any editor. Honestly I can only explain this as a way to rake in money, hoping that your clients will not pay attention to their bill. It is definitely not a proper way to manage licenses, this could be made so much more mature. Just look at any other SAAS solution out there.

Most companies simply can’t have each editor be an admin entitled to make additional costs. I’d strongly advise to consider building in at least a proper notification of the costs when an editor is added or invited . And preferably even a formal acceptance request sent to an administrative/billing/admin contact within the account. There’s so many ways to make this better.

Please, consider this. It’s one of the very few topics where we consider Figma to be immature. For the rest, we absolutely love your solution.

regards,

Rob

Yeah same here,

Editor copying a file from somewhere else and hup an other extra paid user was added.

We have some yearly accounts and now I already had to explain to mngmnt where those extra fees came from, Figma is building a reputation.

I think in EU (and Figma have lot of customers in EU), it is not allowed business practices. Specialy if you are a freelancer who buy not a custmer.

Maybe someone can help with Customer Law protection? Consumer rights directive | European Commission

Dear Figma please clearly indicate that adding additional editor in file will cot you additional money. Specialy in situation when you have subscription for a year, with speceal seats.

I can not stress this issue enough. Right now we have zero control over who is giving whom editor rights which causes a lot of overhead on our end - time wise (by regularly evaluating the members list) and financially.

Addressing the lack of any control features over the possibility to create additional costs should be a top-prio topic on your end.

Thank you and regards

Niklas

It’s crazy that someone who is just an editor can invite as many people as they want as editors, immediately adding paid seats – no warning: nothing. This should be an owner/admin role only, or at least there should be an option that makes it so.

I shouldn’t have to resort to insisting on refunds from Figma support. It feels really shady and lowers my esteem for the company whose product I love.

I agree. We had this situation a couple of days ago where my unknowing colleague gave a person editor rights without any warning and knowlege about costs.

It definitly shouldn’t be like this.

You guys should also vote for this one:

https://forum.figma.com/t/allow-only-owners-and-admins-to-grant-editor-status/30072

completely agree. Furthermore, two people we accidentally added and are being charged for as editors have already paid for Figma on their own. So I think figma may be getting paid $15/mo twice for these guys.

We have an Figma Enterprise License and around 8 users. We work with other agencies and clients. They have Figma licenses of their own.

However when we want to collaborate on a file, we have to pay a full editor licenses fee for each user we want to collaborate with, even though they are already paying for it them selves?

When we want to edit in their files they have to pay for us. I can’t get this to make sense.

Surely Figma is designed to make collaboration easier?

For the love of God, please put a warning if you’re gonna charge for new editor seats. A client agreed to pay $30/month for two seats just to discover a $180 bill … this is very shady.

I’m facing the same problem… very frustrating.

I just realized I lost a ton of money on this!!! And Figma will not even get back to me. Unreal! I loved everything about this platform until now

I gave a user editor permission instead of Viewer by mistake, and I realized it only when an invoice popped up on the top of my screen. A Simple confirmation prompt when we add an editor that is unpaid for can solve this.

Thanks

Normally I don’t pay much attention to our Figma invoices because the number of editors on our account hasn’t changed in a long time. However, I happened to look at our invoice this month and noticed that we were suddenly being billed for 12 Figjam editor seats, up from 5 the previous month!

I checked our account and sure enough, multiple users who were previously set to view-only in FigJam had suddenly been upgraded to editors. Considering that we barely use FigJam I have no idea how this happened, but the fact that it can happen without explicit action from or notice to me, the admin, is upsetting.

I’m not the first person to have this complaint. Figma has always been loosey-goosey with roles and permissions to their benefit, and the fact that they’ve ignored feedback about this for so long tells me that that’s exactly what they want. All the same, I’ll add my voice to the pile saying that it’s an unscrupulous business practice and really sours my attitude towards the software.

Perhaps the one good thing to come out the Adobe acquisition will be giving admins some much-needed transparency and control over how seats are created and roles are assigned.

Hi @RizePoint_Product - we understand your frustration. This usually happens because there are added seats outside the original annual agreement. If you haven’t already, please get in touch with our support team for help correcting seat numbers & charge here: https://help.figma.com/hc/en-us/requests/new

(The forums are primarily run by the community and, because of privacy and security reasons, please do not share any personal info in response to this in the Forum.)

Thank you for your understanding!

Hi Celine,

Thanks for reaching out. I was able to fix the issue of the new editors on my own. My true issue is the larger problems of:

1. There is no friction to adding new paid seats to a Figma/FigJam plan, meaning it’s easy to do so accidentally


2. There is no notification that new paid seats have been added to a plan besides the sudden arrival of, or increase in, the next monthly invoice. But any change that involves greater expense to the customer should have ample warning before they’re billed for it.


3. Users besides admins are able to add new editor seats, which should not be the case.

This exact thing happened to our team. Just don’t understand how it’s okay to charge without any prior indication. Is this the dark UX side of Figma? 😒 😠

Same issue here. It makes zero sense to have a permission structure to manage roles and then it’s easily circumvented, either maliciously or by mistake.

It should never be allowed by default for non-admin roles to make any changes that will generate additional billing, these should always default to admin approval.

It could still operate as it does, but with express admin configuration and a clear understanding of these options.

I’ve already had multiple instances of backlash from Finance over extra charges for my team and had to ask for invoice cancellation a few times as well.

If there’s no improvement on this front I may seriously need to consider closing off our Figma team to outsiders, or even looking at other alternatives, even at cost of losing functionality.