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Files not opening - stuck on loading screen

Basim_Ghulam_Nabi

Hi,

I’m facing this issue since last week. When I try to open a file, the blue loader takes some time to reach the right edge of the screen, and then the screen just hangs. I don’t see the file or the editor.
There is no error message at this screen either.

image

I mainly use Chrome, but I tried this on Safari and Brave as well. Also tried with the desktop app but its the same issue. (I’m using a 2015 Mac running Catalina)

I tried clearing the browser history, cache, and cookies, but no luck.

Also, I’m seeing this issue with all files I try to open, not just some specific ones.

(edit: it works fine for me on my mobile device - iphone 6/Chrome)

Any suggestions???

Best answer by Basim_Ghulam_Nabi

So Figma support got back to me on this:

image

image

After some time spent on Google, I finally figured out that a SOCKS proxy was accidentally selected somehow in my network preferences>advanced>proxies

De-selecting SOCKS proxy resolved the issue for me.

this is where one can check that their websockets are working properly: https://websocketstest.com/

image

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7 replies

Gleb
  • Gleb
  • Power Member
  • 4706 replies
  • March 8, 2021

Try to open the browser console and see what errors you have there. Then try to google them to potentially find fixes or send them to the Figma support team via support@figma.com or the support request form.

Basim_Ghulam_Nabi

So here’s a couple of screenshots to the console:

image

image

It’s some issue with the Websocket … but I don’t really know where to go from here.

image

Gleb
  • Gleb
  • Power Member
  • 4706 replies
  • March 8, 2021

Contact Figma support with these errors, they will probably be able to help.

Basim_Ghulam_Nabi

So Figma support got back to me on this:

image

image

After some time spent on Google, I finally figured out that a SOCKS proxy was accidentally selected somehow in my network preferences>advanced>proxies

De-selecting SOCKS proxy resolved the issue for me.

this is where one can check that their websockets are working properly: https://websocketstest.com/

image

Gleb
1 person likes this
  • Gleb
    Gleb
111965
  • 111965
  • 1 reply
  • August 4, 2021

I’m a Chinese user. I use Mac Pro with VPN, but figma has been loading the page. I can’t get into the same account. I can use the client to change the computer. After logging in through the web page, I also stuck. The agent that can’t get into the MAC browser is also turned off by me, which doesn’t work

Rylee2
1 person likes this
  • Rylee2
    Rylee2
Victoriya_Tzvetkova

I have the same problem, years later. Its loading in the app and in the web.

W
1 person likes this
MaxZuman
  • MaxZuman
  • 26 replies
  • October 12, 2023

I cannot open any of my protos’ on my Ipad Pro (1Gen, 12,9’’ IpadOS 16.7)

In any browser I tried (Chrome, Safari, Yandex) and in Figma app — the loading bar under Figma logo reaches 95% and stucks there.
Different wi-fi’s also didn’t make a difference

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