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Graham_Murdoch
Graham_Murdoch
April 21, 2021
Solved

Text input doesn't work in FigJam

  • April 21, 2021
  • 31 replies
  • 8161 views
  1. Describe the bug/issue you’re running into?

Text input doesn’t seem to work. No text shows up as I type.

  1. Are you able to consistently reproduce it? If so what are the steps?

Create or edit any sort of text node.

  1. Share a screenshot, recording, console log, link to the file, etc.



Sometimes see this “Missing font replaced”:

  1. Is the issue only happening in desktop app or a specific browser , or both?

Not sure, I only use the browser version

  1. What OS/version and/or browser/version are you using?

Chrome 89 & macOS Big Sur 11.2.3

    This topic has been closed for replies.
    Best answer by Kenrick_Rilee

    We just shipped a change we think should solve this issue. If you leave Inter enabled in your Font Book, refresh your tab, and try creating text, does it now work?

    cc @Graham_Murdoch @Josie @Sean_Sands @grg

    31 replies

    Noah_Read
    Noah_Read
    April 21, 2021

    I’m seeing the same thing. In the desktop app and the latest version of safari on macOS Big Sur.

      Roy_van_Balen
      Roy_van_Balen
      April 21, 2021

      Screenshot 2021-04-21 at 20.38.14

      Same thing here. Extra info: when I switch from ‘Normal’ to ‘Heading’ it says that a missing font is replaced. In the iMac desktop app (MacOS Catalina 10.15.7) and on the latest Chrome, version 89.0.4389.128.

      grg
      grg
      April 21, 2021

      Same here, console says: “FGTextData.cpp: Can’t insert text due to missing font” when I try to write text on a sticky.

        Heath_Rogers
        Figmate
        Heath_Rogers
        Product Support
        April 21, 2021

        Hey Everyone, Thank you so much for reporting. We’ve logged this and our team will be looking into it. Thank you! 🔍

          Sean_Sands
          Sean_Sands
          April 21, 2021

          Ditto. Getting the same issue on Firefox 88 on MacOS 10.15.7 Catalina as well as in the desktop app despite reboots of my macbook pro and restarts of Figma.

          Kenrick_Rilee
          Figmate
          Kenrick_Rilee
          Figmate
          April 21, 2021

          Hi! Are you all able to edit text in Figma Design as well? Or just FigJam?

          To help us debug this, can you please share what’s happening in the developer console’s “Network” tab? Here’s a video for how to do that: Loom | Free Screen & Video Recording Software

          Make sure you:

          • Open up the developer console (right click on the toolbar, click “Inspect”)
          • Switch to the “Network” tab
          • Refresh the tab
          • Create a sticky note and try adding text
          • Scroll up in the “Network” tab till you see the related requests (in this case, it’ll have a title like “Inter-Medium_2”)
          • Please upload a screenshot that includes the font network requests and a screenshot of anything that looks unexpected (eg failed requests)

          Thanks!

            Graham_Murdoch
            Graham_MurdochAuthor
            April 21, 2021

            I can edit text in Figma Design.

            Just noticed this warning in the console on each keystroke in FigJam:
            [TextEditor] FGTextData.cpp: Can't insert text due to missing font

            Here is the network tab on a page reload (filtered to font files):

            It seems like the Inter woff files are downloaded okay.

            Graham_Murdoch
            Graham_MurdochAuthor
            April 21, 2021

            There are also 2 failed GETs to a localhost address:

            GET http://127.0.0.1:44950/figma/font-files net::ERR_CONNECTION_REFUSED

            GET http://127.0.0.1:44950/figma/desktop/can-open-url?userID=917631671659615259&url=https://www.figma.com/file/vm5fl0sODhCbS5fZROwrBZ/Untitled?node-id=0%3A1 net::ERR_CONNECTION_REFUSED

            Both from vendor.78ec9d3dd772e4ab8a78f07a4f4bb4a1.min.js.br

              Kenrick_Rilee
              Figmate
              Kenrick_Rilee
              Figmate
              April 21, 2021

              Thank you for the quick response! @Graham_Murdoch, can you also filter by “Inter” in your Network tab? We’re thinking that it’s possible this XHR request for Inter-Medium_2 might be one of the culprits.

              Screen Shot 2021-04-21 at 1.23.10 PM

              Graham_Murdoch
              Graham_MurdochAuthor
              April 21, 2021

              Doesn’t seem to request that one.

              Screen Shot 2021-04-21 at 1.26.53 PM

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