Skip to main content
Pravin Raj
Pravin Raj
New Member
Jul 8, 2025 11:20 AM UTC
Solved

A pop-up keeps displaying every few seconds when I use Figma (screenshot attached

A pop-up keeps displaying every few seconds when I use Figma (screenshot attached). The message reads "You are attempting to access support-chat.figma.com/support_chat_frame.html site... Attempts to access barred sites are recorded. Attempted use for non-business reasons may invoke disciplinary action."

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Jul 9, 2025 8:58 AM UTC

    Hey Pravin, thanks for flagging this! That pop-up seems to be triggered by your organization’s security settings.

    The domain support-chat.figma.com is part of our in-app support experience, so I’d recommend reaching out to your IT team and asking them to allowlist this domain to avoid future disruptions.

    If you're still unable to access support from within Figma, feel free to file a ticket directly via our support form: https://help.figma.com/hc/en-us/requests/new

    Thank you

    View in thread

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    Jul 9, 2025 8:58 AM UTC

    Hey Pravin, thanks for flagging this! That pop-up seems to be triggered by your organization’s security settings.

    The domain support-chat.figma.com is part of our in-app support experience, so I’d recommend reaching out to your IT team and asking them to allowlist this domain to avoid future disruptions.

    If you're still unable to access support from within Figma, feel free to file a ticket directly via our support form: https://help.figma.com/hc/en-us/requests/new

    Thank you

    Terms & ConditionsAccessibility statement