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I used to work for a company that provided me with a Figma account, but that's no longer the case. I have a free account I have been using, but I’ve reached my maximum number of pages and need to upgrade to continue. Unfortunately, when I try to upgrade my ‘team’ to the professional account it somehow brings in both my current gmail based account and the deprecated old account through my previous company. I have no idea how it even knows about that account, it’s not linked anywhere in my team, and I’m not signing in with it.

 

For obvious reasons I don’t want to pay twice as much for a shut down account attached to an email address I can’t access, but since  this user doesnt actually exist on my team I can’t remove them. This screen certainly doesn’t give any UI for that.

 

I tried contacting support, but since I’m on a free version I can’t (which is an enraging interaction).

 

 

Hi ​@Ethan Welner, thanks for reaching out! 

When upgrading, this can sometimes occur, if you’ve used both accounts to access certain files in the past. Don’t worry though, from the menu shown in your screenshot, you can select the > next to the account you don’t wish to upgrade and change the seat to View. This way, you’ll only have the seat you need. 

Hope this helps explain! 

Hi ​@Ethan Welner, thanks for reaching out! 

When upgrading, this can sometimes occur, if you’ve used both accounts to access certain files in the past. Don’t worry though, from the menu shown in your screenshot, you can select the > next to the account you don’t wish to upgrade and change the seat to View. This way, you’ll only have the seat you need. 

Hope this helps explain! 

Hah, ironically I tried that multiple times, but the cost was still in the 300’s for a single seat. After restarting the application, though, it does seem to be calculating the cost correctly. I thought the view tier simply had some hidden associated cost that made it a full member of the team. It must have been a strange cache or other issue at play. Thank you.

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