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  • 2,217 Topics
  • 6,024 Replies
2216 Topics
Thomas_Reimer
Thomas_ReimerNew Participant
asked in Report a Problem
Locked frames, which are absolutely positioned with constraints top/bottom & left/right, do not resize properly

Hi folks, In our Design System, we utilize a Paper base component to standardize surfaces for things like Card, Menu, Popper, etc. The Paper itself contains information regarding surface color, elevation and border levels. It is nested inside the aforementioned components, absolutely positioned and constraints set to top/bottom, left/right, so it will automatically change its size according to the parent’s frame, and locked, so it does not bug the developers, when analyzing in Dev Mode, nor does the designer accidentally select and change it while trying to manipulate something else. The issue Let’s take a Popper as an example for my issue. The Popper consists of a header, content and actions. Header and Actions are base components for the Popper and therefore nested like the Paper (which is the white rounded surface with the box shadow behind all these items). Last time, I made a change to the Actions, which increased their height by 16px temporarily. The Popper parent component, as i

263
ksn
Figmate
David_Brien_Swann
David_Brien_SwannNew Participant
asked in Report a Problem
Publishing failed: Please reload the page to publish

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish. I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer. I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

17915
Ammar_S_Mitoori
Will-Price-Studio
Will-Price-StudioNew Participant
asked in Report a Problem
Ghost or sticky width settings between variables

Hello. Is this a bug? I have a set of variables to control layout in Desktop, Tablet and Mobile breakpoints. If I apply a variable width to a frame and switch it back to Fill container, it reverts back to the variable width when I switch to the other breakpoints. I’m constant re-applying Fill container. Does Figma somehow remember the previous setting and revert back to it? Infuriating. Or is it me? Thanks,Will

50
Will-Price-Studio
trashgames
trashgamesNew Member
asked in Report a Problem
СРОЧНО!!! недавно в фигме, нужна помощь. жутко глючит в дэтскоп версии, в браузере нет

313
Gayani_S
Figmate
Ryan Almeida
Ryan AlmeidaNew Member
asked in Report a Problem
Stripe onboarding not working

Hi, I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached) Im guessing it’s because of the post code I’ve entered. I’m based in the United Arab Emirates and the country and cities here don’t have post codes. Does anyone know how to solve this issue?

284
Meraki Designs
Antoine Simon
Antoine SimonNew Member
asked in Report a Problem
Figma Buzz - "Publish a template" button isn't working

Has anyone tried to publish a Figma Buzz template? Personally I have no feedback to the click on "Publish" button on the “Publish your brand template” modal, and I can’t find my template anywhere. Has anyone experienced the same issue?

1167
Christian_Tewes
Yogesh Chourey
Yogesh ChoureyNew Member
asked in Report a Problem
Charts missing in PrimeOne-3.1.0 (Figma Paid Subscription)

Hi Team, As I understand Primeng uses Chartjs, and we have paid subscription of Primeng, I would like to understand, how do we get charts in PrimeOne-3.1.0? Ideally, the detailed explanation and support is much appreciated. Expecting an early reply. Thanks, Yogesh Chourey

120
Yogesh Chourey
Jeein Iris Bae
Jeein Iris BaeNew Member
asked in Report a Problem
Project Ownership is weird

Hi,I transferred a project from my personal Figma account to my school account, expecting to access the Education Plan features. However, the project is now behaving no differently than a personal project, and I’m trying to move it back to my personal account. Unfortunately, I keep encountering the error message shown above. To clarify: The top account is my personal account — it appears to still own the team and can edit the project. The bottom account is my school account — listed as the project owner, but it can't transfer or manage the project. The project doesn’t even appear on the school account's home screen. It seems I'm stuck in a loop where neither account has full control, and I urgently need to resolve this before my school account access expires. Could you please help me regain proper ownership or provide a way to transfer the project back? Thanks in advance!

71
J
Figmate
Artem Osadchiy
Artem OsadchiyNew Member
asked in Report a Problem
Student Verification

Hello! I need help verifying my student account. I sent a request using the form on the official website, but there was no response. Thank you in advance!

211
Tom Reem
Figmate
AYOBAMI OLADEJI
AYOBAMI OLADEJINew Member
asked in Report a Problem
All designs in my figma file got disappeared

Please, I’m currently experiencing an issue with my Figma file. I was working on my design when, unexpectedly, everything I had worked on since I started UI/UX disappeared. I’m not sure what I pressed, and even after refreshing the file, the issue remains the same.

131
Tom Reem
Figmate
Muhammad Adnan
Muhammad AdnanNew Member
asked in Report a Problem
Why don’t I have access to Figma AI features?

[Title updated by a moderator on 21-May-2025 from: “plz on this fechers in my figma id” to “Why don’t I have access to Figma AI features?”]

954
Tom Reem
Figmate
mar2d2
mar2d2New Member
asked in Report a Problem
Unable to download the code from "Make" pages

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided. Download Code button in Make page You get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

1083
mar2d2
BB01
BB01New Member
asked in Report a Problem
Videos playback on Figma Sites

Hi all! I’m relatively new with Figma, though I’ve worked with many other website builders – and Figma Sites seems to be a pretty simple tool to build a website. I’ve tried to do some simple tests with Figma Sites, but one thing I cannot get to work is to sites to play embedded videos on preview mode or in live website. By embedded video I mean building a frame and inserting a video from computer’s library to it – not a linked video from Youtube or other websites. Whenever I try to do this, it seems that the video stays frozen. I would like videos to autoplay as soon as view lands on in. Since I’m coming up with a client project where we need to embed multiple videos as well as some background videos to frames, I’m wondering is this on me, a general issue or a bug? If anyone knows about this, I would appreciate a response.

130
BB01
ckenn
ckennNew Member
asked in Report a Problem
Updates to Marker tool in Figjam May 2025

The marker tool in figjam has changed. Unlike other drawing tools, Figjam’s previous marker was very responsive to touch, not rounding or softening pen strokes. But now as I draw, I can physically see my pen stroke changing as I draw. I am precise with my drawing and writing, so this was a let down for me as what I draw is not maintained. Can we turn this off/disable this new feature?

212
ckenn
Ori Ben-Simon
Ori Ben-SimonNew Member
asked in Report a Problem
The designer has granted me edit permissions but I cannot edit the file

Hi,In recent 2-3 weeks or so, in figma I am not able to edit the files that are shared by the designer (I was given Edit access), and the panel where I was able to switch between edit and dev mode is now locked with dev mode icon, but I cannot measure distances at all (when try to see the distance between elements on hovering over them, I don't get the measured distance). I've been having this kind of permission issues for quite some while in Figma. Can you assist?

141
Gayani_S
Figmate
David Cardew
David CardewNew Member
asked in Report a Problem
Can't log into my figma account because I can't remember my email password

So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO. However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access. Is there someone at Figma who could help me and I can prove it’s my account through billing address or something.

351
Gayani_S
Figmate
Anal Abhitesh Dubey
Anal Abhitesh DubeyNew Member
asked in Report a Problem
My issue is - You can’t access this resource, this line was repeat again and again.

If I was opening the project in Figma then it’ll pop-up this [You can’t access this resource]. So, I just want to open it for my work, by this I can’t approach the web and that will be difficult for me to work on it. So, please resolve it as soon as possible.

131
Gayani_S
Figmate
Lorenzo Brandimarte
Lorenzo BrandimarteNew Member
asked in Report a Problem
Buttons components are not linked properly

Hi everyone, I really need some help with a file. After duplicating a project, some of the components stopped working properly. The “Go to main component” option doesn’t appear at all when I click on a button. The only thing I can do is click “Restore component,” which just creates a duplicate of the component in the relative page (very weird to explain). Oddly, this only affects the buttons, other components seem to be working fine. Any quick advice or solution to fix this? Thanks in advance,Lorenzo

523
Celine_
Figmate
Moriah Taylor
Moriah TaylorNew Member
asked in Report a Problem
Change email error: incorrect password

I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step: Open ‘Settings’ Select ‘Change email’ Type in requested info: ‘New email’ and ‘Confirm password’ Click ‘Submit’ button Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’ I have double-checked that I am using the correct password and even updated it just in case.

243
Gayani_S
Figmate
Mohamed Thanveer Khan F
Mohamed Thanveer Khan FNew Member
asked in Report a Problem
Figma Mirror app issue

Hi there, While applying after delay animations it works fine when viewing in web version but in figma mirror app it doesn't shows the after delay animation.. it this a bug or what am went went wrong,,, any suggestion's…?

181
StanleyJames
Sara Abid
Sara AbidNew Member
asked in Report a Problem
Not able to copy the gradient properties after the new update

After the new update I am unable to copy the gradient. Before I had to just select the shape/element which had the gradient I wanted, I would press ctrl+c and the gradient properties were copied and then I had to just paste it into the desired shape bt ctrl+v But I am unable to do this now, is there a new way of doing this or Figma has gotten rid of this property?

162
y_toku
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Invisible selected state in dark mode

In Light mode I can easily see which component is selected. But on dark mode it is a bit harder.

00
Vosidiy_M
Lucas Gruner
Lucas GrunerNew Member
asked in Report a Problem
Unable to set Library variables within interactions

I am able to access my Library variables when editing object details: But when I try to use the Set Variable function in an interaction, I can only choose local variables: This problem seems to be limited to the Set Variable function; when I am creating conditionals I can access Library variables just fine:

151
J
Figmate
Rachel_Meuler
Rachel_MeulerNew Member
asked in Report a Problem
Cannot publish library updates or individual component updates from design system

Hey there, I’m running into library publishing failure and am hoping someone can offer a solution. Context: The library is a design system file that has successfully published as recently as the afternoon fri, 2/28 (today is tue, 3/4) The file memory usage is only 7%, and laptop has 50% available memory The system contains atomic and simple molecular components with variant properties, and local variables for text and color I have triple checked the entire file for conflicting component properties and/or nested instances that might cause loops – it’s possible I missed something, but the library was publishing until a few days ago The last changes I made before publishing began to fail was to apply semantic color variables to icons however, I had successfully published updates with those variables to other components previously, so can’t imagine this is the culprit The file has 87 changes to publish, with 0 conflicting instances. Changes include modified, added, and removed components/v

764
Nathan7
Gra
GraNew Member
asked in Report a Problem
I can't publish my library

Hi! I was able to publish my library without any issues this morning, but now I'm getting the error message: "Publishing failed: Please reload the page to publish." I've tried reloading the page, quitting Figma, restarting my laptop, and confirming my network connection, but nothing seems to work. I've been using this file for over a year and have never encountered this issue before.

6110
David_Brien_Swann

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