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Experiencing issues? Report them.

  • 2,017 Topics
  • 5,465 Replies
2016 Topics
Alex172
Alex172New Member
asked in Report a Problem
Instances randomly disappear

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

271
Mahmood_Sanaei
Margot_Gabel
Margot_GabelActive Member
asked in Report a Problem
Figma Slides: Video settings missing in Design Mode?

Video settings have a dedicated button when not in Design Mode. When in Design Mode this button is nowhere to be found. So if I want to adjust the settings of a video I must get out of Design Mode first. Is that intended? Not Design Mode Design Mode        

60
Margot_Gabel
Baptiste_DANTAS1
Baptiste_DANTAS1New Member
asked in Report a Problem
Tooltip message appear every 30sec

Hi,Since yesterday, I keep getting this message every 30 seconds:“No, no one in my company added this font.No, we don’t use this font in our designs.”It’s a bit disturbing and disruptive.Thanks! 

110
Baptiste_DANTAS1
fateme kahe
fateme kaheNew Member
asked in Report a Problem
Reduced availability in the last update

Hi figma team.The search in the community is not available at all in the latest Figma update and I have to look for it everywhere and I can't find it at all. Please leave a fix button for it like before.

121
J
Figmate
Alex Hizhnichenko
Alex HizhnichenkoNew Member
asked in Report a Problem
Incorrect behavior of autoloyaut when configuring hug

Previously, if you hid a layer inside autoloyaut, hug worked correctly. Expect: 

00
Alex Hizhnichenko
Lam88
Lam88New Member
asked in Report a Problem
Unable to Cancel Organization Plan – Billing Still Ongoing Despite Downgrade Request

Dear [Support/Sales Team], I’m writing to express my concern and frustration regarding the Organization Plan tied to my account.A few months ago, I sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use.In addition, I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating. I would like to know: Did the Sales or Support team actually receive and process my downgrade request? Why was the billing not adjusted accordingly after my communication? How can I ensure the plan is properly downgraded or canceled to avoid further automatic charges?  I would appreciate a prompt and clear resolution to this issue, including a review of the char

161
y_toku
Figmate
David_Montenegro
David_MontenegroNew Member
asked in Report a Problem
Adding new account. Seriously?

I just wanted to add a new account.I headed to the many, under my face there’s Add a new account.It opens the browser, I input a neaw email and password, it tells me to go back to the application...but nothing happen, not even after quitting and if I try again it doesn’t let me try with a new email, just says “go to the desktop app”.The email I’ve typed is correct and I’ve not received any confirmation email yet.What am I missing?Thank you in advance. 

81
J
Figmate
Amulyavw
AmulyavwNew Member
asked in Report a Problem
Variables

I somehow don’t see variables icon in my typography settings. I only see it against line height and letter spacing. Can someone help me out with this? I did create a number variable.  

71
Amulyavw
Ashu Sirswa
Ashu SirswaNew Member
asked in Report a Problem
Why there are different widths of Coloumn Grid in 12col/ 20px Gutter system?

Hi ​@figma_admin Although CSS grids are useful for consistent box sizes and much more. But inside Figma, I just noticed the width of 12col. grids with 20px gutter are varying. These were supposed to be equal.But these are same when we change gutter to 24px, the problem arises when we use gutter 20px in 12 col-grid.I attached ss for clarification.Have anyone noticed this before? 

181
Johnson_Ryan
Cassidy
CassidyNew Member
asked in Report a Problem
Annotations disappearing when I zoom in

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

422
Cassidy
Erica Smith
Erica SmithNew Member
asked in Report a Problem
Setting a variable in a hover interaction and a click action

I have a bunch of variables being set during an instance click interaction on a button component. In the button component, there is a variant hover interaction being set. On the individual instance, I try to set another variable in the variant interaction hover, which ends up deleting my click interaction. How can I get this to work? Can variables not be set on variant interactions, and have to be applied seperately with the click interaction? Current click interactionWhat I’m trying to do step 1What I’m trying to do Step 2 What’s happening afterwards (click interaction is gone) 

120
Erica Smith
Nakia Queen
Nakia QueenNew Member
asked in Report a Problem
How do I switch education account to free account

I’ve seen a few of these questions here but no true resolution. I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account? 

975
ksn
Figmate
Seju
SejuNew Member
posted in Report a Problem
Request the recovery of my Figma community account

I am writing to request the recovery of my Figma community account, which was recently blocked due to a DMCA or copyright claim. I believe this action was taken based on a misunderstanding, as I am the rightful creator of the content in question.I am fully prepared to submit a counter-notice under the Digital Millennium Copyright Act (DMCA) to resolve this issue. Please guide me through the necessary steps so I can proceed accordingly.I kindly ask you to review my case and help restore my account as soon as possible, as it is essential for my design work and ongoing projects.

314
Seju
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
What's wrong with Figma's interface?!

Both links/icon opens figma community, But why they became different after last update?

523
Gayani_S
Figmate
laurislokalise
laurislokaliseNew Member
asked in Report a Problem
setPluginData 100kb size limit now being enforced

I've encountered a blocking error in our plugin development environment that began approximately one week ago:{ "message": "in setPluginData: This pluginData entry exceeds 100 kB per entry limit."}While this 100 kB per entry limit is documented in the official setPluginData documentation, it wasn't actively enforced until recently. Our plugin functionality depends on storing entries larger than this limit.Questions:Will this restriction be enforced in the production environment as well for the existing plugins? If yes, what is the expected timeframe for enforcement in production?

532
ksn
Figmate
ntgbrl
ntgbrlNew Member
asked in Report a Problem
Cannot change the angle of a border gradient

I’m facing an issue where I can’t change the angle of a gradient style applied to a stroke. When I try to drag the gradient endpoints, they remain fixed, and clicking the Rotate Gradient button doesn’t seem to have any effect.Interestingly, when I set the gradient style as a background, I can rotate it as expected.   

20
ntgbrl
Lucas_Rocha
Lucas_RochaNew Member
asked in Report a Problem
Where is my Auto Layout?

​​​​​I can't find my Auto Layout options after updating Figma... But as you can see, Auto Layout is applied to my interface. Anyone else having the same issue?

674
Gabriele Di Mauro
captainhaaak
captainhaaakNew Member
asked in Report a Problem
Underline state not behaving as expected

Issue in Figma – Underline State Not Behaving as ExpectedContext:I'm creating a component (e.g. a link or button) where the label has an underline that should appear only on hover — but without causing layout shift.What I tried in Figma: I set the text to always be underlined. In the default state, I set the underline color to 0% opacity (invisible). In the hover state, I change the underline color back to 100% opacity (visible). Problem:Even though I set the underline to 0% opacity in the default state, it remains visible — Figma seems to not register the change in underline color opacity between variants.

60
captainhaaak
Samantha Jameson
Samantha JamesonNew Member
asked in Report a Problem
Admin transfer for a test account to a paid account and the file is gone

A coworker transferred admin access to me since I have a paid account and they were on a trial account and the file is not gone. If i have a paid account and the file is under my admin, why can I no longer access the file? I need to get access to this ASAP. The attached image is what I see when I get click the link to access the file.  

00
Samantha Jameson
Marco van Luyk
Marco van LuykNew Member
asked in Report a Problem
Images does not appear after imort figfile

After importing a figma file in figma the images do not appear in the design.I have received the the figma files from the UI designer.

40
Marco van Luyk
cangjie12138
cangjie12138
asked in Report a Problem
Figma is too slow after new update

I’m encountering some issues with Figma; regardless of whether the file has many pages or few, the operations are very laggy. I’ve tried changing my network and using a VPN, but neither has made a significant difference. What should I try now?

371469
Gayani_S
Figmate
lilsheep D
lilsheep DNew Member
asked in Report a Problem
Most of my projects dissappeared, Please help

 I have checked Drafts and Trash, found nothing.Is there any way I could restore my projects?

251
Celine_
Figmate
MAX2030
MAX2030New Participant
asked in Report a Problem
The file has disappeared

Today (30.04.2025) the file disappeared at the link: https://www.figma.com/board/IQrRwRwGc8gXmPNh2pdo0C/Untitled?node-id=0-1&t=5wb7uFlme2an3QjV-1The team is called ЮСпитер .I think this file was in the Team. Please help restore the file, very important information inside!@Support_Squad ​@Figma_Support ​@Celine_D 

695
Gayani_S
Figmate
Isaiah Adeleke
Isaiah AdelekeNew Member
asked in Report a Problem
Long time for styles from a design system to update

It takes a long time for styles from a design system to update when used, literally around 5mins before the changes is reflected, for better content if I’m using a current text style and I change to a different text style, it takes close to 5mins before it is eventually changed.

50
Isaiah Adeleke
Tomás Castellanos
Tomás CastellanosNew Member
asked in Report a Problem
BUGS EVERYDAY

I have a suggestion for the developers:can you stop messing with EVERYTHING every fucking day? Every single day something gets moved, shortcuts stop working, useless new stuff replaces what was already there, and bugs pop up overnight in every fucking tool I try to use.Seriously, can you stop testing garbage and just leave things as they are? Jesus Christ

90
Tomás Castellanos
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