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Hello!I have lost access to my account due to a technical failure of the device where my login credentials were stored. Currently, I also do not have access to the email address linked to the account, and it is impossible for me to recover it.I am ready to provide any necessary proof of account ownership, including:• The linked email address and community nickname;• Screenshots of my work projects;• Links to projects and project names;• Any other data that can help verify my identity.Could you please advise on how I can restore access to my account?

Hello Figma Support Team,I hope you are doing well.I am writing to request assistance with recovering access to my Figma account. Unfortunately, I have lost access to the email address associated with my account:Email: [redacted by moderator to remove personal information]I have important projects on this account that I urgently need to access, including:- EcoQuest- MediocologyThese projects are critical for my work, and I would greatly appreciate your support in helping me regain access or transfer the projects to a new email address if possible.Please let me know if you require any additional information or verification from my side.Thank you very much for your time and assistance.Kind regards,  Rahaf Aref Alshabrawi

Hola buenas tardes, tengo un problema con el acceso a mi cuenta de Figma, la cual había creado con una cuenta de Google de mi empresa la cual he cambiado de dominio y ese correo ya no existe mas.Ya tengo nuevo usuario (este que estoy utilizando ahora) pero necesito acceder a mis archivos de la cuenta vieja. 

HelloI used to have a connection with my GitHub repository. I made a few changes in the website that I built up in Figma, and wanted to do one last time push before I publish the website. I am having issues with the website getting connected to the GitHub so I can push the code. I have the same message popping “Failed to Push the Code XXX repo” or if I try to create another repo to connect after I copy the Figma makefile, I am getting “Could not create repository” in red on the message. I tried doing it on chrome and Safari, both failed. I clean up cookies, I re-log in, I charge from another computer as well. The issue is consistent. So, what? 

Since a few months I have a bug where I cannot correctly paste components, items, anything into some components (in a set). This is quite frustrating and makes my workflow so much harder then necessary. This bug wasn't there before and since I use this almost daily it cost me a lot of extra time.. I think this video and file provided a lot of details: In the attachment the .fig file

Hi, I had a Figma account registered with my university e-mail address, but I was not able to transfer it to my personal e-mail before my student address was deactivated, and it is now impossible for me to log into my Figma account since I cannot receive the code by e-mail.I used the chatbot, gave the relevant information for account recovery and was given a case number, but l haven’t heard back from support at all and I cannot check the status of my request because I cannot log in.I am at a loss as to how I can regain access to my files and collaborations. Could someone please tell me how to proceed in that situation to recover my account?Thank you for your help.

Hi,I had an annual subscription of Collaboration Seat valid till December 17, 2026. Today I found a due bill of an annual full seat. My question is how did that upgrade without my approval?  Thanks and regards,Mahruf Hussain

I accidentally deleted a file from my Figma workspace, and now I’m unable to find it in the Trash.I have already checked: Drafts → Trash Team / Project → Trash But the file is not available in either location.Project name: Task newThe file was deleted recently, and I would like to request if it is possible to restore the deleted file from your side.Please let me know if you need any additional information from me to proceed with the recovery.Thank you for your support.

hello, I deleted my account before cancel the subscription, also my subscription paid today and I'm not using Figma anymore so I'm asking for refund

Hi Figma Support Team,I need urgent help restoring a Figma file that I accidentally deleted.**Key details to help locate the file:**- File name: Related to "作品集" (portfolio) – exact name is not fully remembered, but it was for my design portfolio - File creation time: Around March 2025- Approximate deletion time: Between May and June 2025- I have original screenshots of the file's content, which I will attach to this post to help identify it.- My Figma account email: [redacted by moderator to remove personal information]

Hi Figma Support Team,I am writing to request assistance regarding my account and a recent subscription payment.Due to a mistake, I accidentally removed my own administrative privileges from my team/workspace. As a result, I can no longer access the Professional features, and my account appears as "locked" or restricted, even though I have just paid the subscription fee for this month.Since I am unable to use the service I paid for, I would like to request: Restoration of my Admin/Owner privileges for the account associated with  If restoration is not possible, I request a full refund for the most recent charge and the cancellation of my subscription so I am not charged further for a service I cannot access.

Hello! I need help understanding a billing issue.I canceled my Professional Team subscription before the renewal date. My team is now locked, and I don't have access to billing settings or paid features.However, on January 17th, I received a bill for €14.96.So, I'd like to know if this is the monthly cost when creating a team, or what the error was.I'd like to know if it's possible to get a refund. Thank you.

First off, I notice that when I edit a certain components,  UNDO does nothing to it. A Few hours later, the component simply vanishes. It just dissapears. What the f$#@ figma? This bug existed in the past, you figured it would be a good idea to bring it back? Are you kidding me? All the beta crap and the same bugs?

I have been using the Figma MCP server for about a month, but last week I started getting some warnings in Cursor saying that the MCP server is not connecting. I have attached some documentation provided by Cursor when I asked the agent to trouble shoot. I have already tried several times to restart both Figma and Cursor, and have made sure my Figma files have MCPs enabled. 

не отображаются фото, не в десктоп версии, не в браузерных версиях, вместо фото пустота, некоторые фото не пропали из проектов

HiWhen attempting to publish a plugin, I was prompted to add two-factor authentication (2fa)After I added it and tried to publish again, I got an error message saying, “We detected a change to your account details. Please contact support@figma.com to proceed”This completely blocks the ability to publish the plugin. I did not receive a reply after sending an email to the specified address

While navigating between changes only the first change is shown.  

We're currently experiencing an issue with Google authentication in our Figma Make + Supabase setup. When a user attempts to sign up using their Google account, the user is successfully created in Supabase, but the OAuth callback URL doesn't work as expected. As a result, the user isn't redirected to the authenticated part of the application. This breaks the login flow, effectively preventing access to the app despite the user being created in the Supabase auth table.

Hello everyone. I need some support. I have work on a very long project for weeks and tonight Figma Make stopped displaying the website with these on the screen; Healthcare infrastructure is loading...If you're seeing this message, the Figma Make build system is experiencing a CacheStorage error. This is a platform-level infrastructure issue, not a code problem.Troubleshooting Steps:Hard refresh your browser (Ctrl+Shift+R or Cmd+Shift+R) Clear browser cache completely via DevTools Try opening in an incognito/private window Wait 5-10 minutes for Figma's server cache to clear Contact Figma Make support if issue persists Do anyone know how i can fix this?

i need my Figma Landing page  https://raptorroadshow.figma.site/ will be indexed, is it possible?i already integrated with Google Search Console and Google Analytics. please help me 

I haven't used Figma Desktop in a while, and today it prompted me to update. I did, but frustratingly, it didn't provide any updates or improvements (resulting in a version incompatible with my macOS 11 system). It's really frustrating.What I'd like help with is:Since my MBP is too old to update to the required macOS 12 version, could you provide a previous version that is still compatible with macOS 11 for me to download? Could you create a compatibility version that also accommodates older devices like ours? (Thanks)

I’m trying to create an interaction to do a simple light/darkmode switch in Figma Sites - but it’s missing the “Set variable mode” interaction. Is there a workaround / is Figma planning to add this in? 

 I have a specific file open in my desktop app that wont sync!I did a little bit of digging and found out that if i open the last synched version of the file in the browser via figma.com, it will sync what ever changes i make there down to my local version just fine, but it wont sync back up.So, if i draw a rectangle in the online version, it syncs down to my local file, but if i delete that rectangle in the app, i wont sync back up!I did some further investigation by creating a new file and copying elements over from the file that wont sync, one by one, and have identified that once certain designs and elements get copied over, the sync issue starts again!Once those elements have been copied over, the file is corrupt. and the sync issue is permanent. If i delete the elements, the file continues not t

Ive been charged, month after i cancel my plan. So i use a plan for my account which i simply cancel after i thought that is no longer necessary. I did it in December, and today (17.01.2026) my bank account has been charged for some extra 6 euro. I did not give approve to that transaction, and i did not sign any extra docs i think. I want my refund, because your site is not clear at all with those micro transactions.

An amount of $1500 has been charged on my card, i didn't even own a Figma account. I have just signed up one to report this fraudulent activity. Why is my card being charged when i don't use your services?