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Hi team,When working Figma Make templates it is not intuitive that there are two publish paths. My hunch is one is “publish to community”: and one is “publish to other people who can edit/view the un-community-published pending version” (I think):  

i just clean some files from my laptop and after that i opened my figma file and my project was not there i check the version history but there was no history showing so can any one tell me how to get my project back it was happened just a day ago 

Why can't my account use the AI agent on Figma, and why is sharing restricted?When submitting a prompt to the AI agent, I get this error:"Something went wrong"srid_KP0VRNAXSG3SHX7PCCFVNxxxxxFile sharing is also restricted on the same accounts.What I've tried so far:- Created a brand new account on a Starter plan just to test — same issue occurs.- Several people on my team use our company email (same domain) and hit the same problem.- Interestingly, some accounts using the exact same company domain do NOT have this issue — they can use the AI agent and share files normally.So it doesn't seem to be purely plan-related (happens on both Starter and Professional) or purely domain-related (some accounts on the same domain work fine, others don't).Has anyone else run into this, or know what might cause accounts on the same domain to be treated differently? Any insight would help — currently stuck waiting on a support ticket for this.

Hello! Built-in shader effects, including Duotone and Pattern Refraction, suddenly stopped rendering in Figma. They remain listed in the Effects panel, but their visual output is missing.I have already restarted Figma, cleared the app cache, tested the browser version, and tried another, more powerful computer.WebGPU is available, and the WebGPU Report shows successful device and context initialization.The effects were working normally the previous day.   

I just purchased an additional 2,000 credits, and they are already gone. There is no way I used that many credits in just few hours.What makes this even more frustrating is that I cannot see my current credit balance, review my usage history, or track my payments. I have no clear way to manage my credits or understand how many credits individual requests consume.I am spending a significant amount of time and money on this platform, and this lack of transparency is creating a very poor experience. At this point, I feel like I am being ripped off because I have no way to verify where my credits are going or whether the charges are accurate.Please provide a detailed history of my credit usage and payments, including the dates, amounts purchased, credits consumed, and the requests or actions responsible for those charges. I need this information to understand and verify how my credits were used.I would also appreciate an explanation of why my additional 2,000 credits appear to have been de

I'm using Figma Make on a paid plan, and the Copy design option has completely disappeared from my project.I'm currently in Edit mode, where I can see the Page styles and Elements panels, but I can't find the Copy design option anywhere in the interface. 

Hi, I submitted a seat reduction request on 9 October (ticket #2182155), 12 days before our annual renewal on 21 October. I've since asked for it to be escalated to a manager but haven't had a response, and the renewal is now two days away. Could a Figma staff member please flag this internally? Thanks.

자동 갱신 결제가 되어 환불을 요청합니다.2026.10.17 10:46 자동결제 되었으며, 결제된 유료 서비스를 전혀 이용하지 않았습니다.plan도 해지했습니다.빠른 환불 처리 부탁드립니다.

Hi Figma Community Review Team,I’m following up on Version 21 of our plugin, Ptengine Landing Page, submitted on September 9, 2026. It has been pending review for over five weeks.This is a version update to an existing plugin. Could you please check the review status and let us know whether any additional information or changes are needed from our side? We would also appreciate an estimated timeline for completion.The plugin page currently indicates that it is private while under review. Could you confirm whether this is expected during a version update review?Plugin: Ptengine Landing PagePublisher: Ptengine’s teamVersion: 21Submission date: September 9, 2026Thank you for your help. We’d appreciate your assistance in moving the review forward.Best regards,ZackPtengine

Hello Figma Support Team,I am writing to report a bug with my AI credits on my Figma Education account.Three days ago, my account showed 1,900 AI credits remaining. I did use Figma and run AI prompts but it should be like 50 credit used then next day i was trying to do AI prompts it did not work. However, when I opened my account today to design, my balance dropped to 0 credits automatically.I do not have a screenshot of my past prompts as the canvas was cleared, but I have not used any tools that should have emptied my balance. Could you please look at my account's backend usage logs, investigate this glitch, and restore my missing 1,900 credits?Thank you for your help,Arslan

Hi Figma team,On October 18 my team was charged $20 for a Professional plan by mistake. I cancelled the plan and haven’t used any paid features. I’ve already submitted a support request, ticket #2204748. Could someone please take a look and help with a refund?Thank you!

Hi Figma team,Is there any way to switch back to the previous version of “Edit with prompt”?After the recent update, I noticed that two important features from the previous experience are no longer available:I can no longer add an existing image directly from the canvas as a reference. My previous prompt is no longer retained or displayed when I reopen the editor.Both features were essential to my workflow. I now have to add reference images again and rewrite my prompt every time, making the image-editing process significantly slower and more frustrating.At minimum, the new version should support:Adding existing canvas images directly as references; Retaining and displaying the most recent prompt; Allowing users to switch between the previous and current editing experiences.If there is already a way to access these features, could you please let me know where to find them? Otherwise, please consider restoring them or providing an option to switch back to the previous experience.Honestl

I have 3 libraries. One is a component library, second is more complex components, and the third is page templates. I have separate design files that I import any changes from the libraries. The design files are where the prototype interactions live. The problem i have is that some of the interactions on specific components will consistently disappear every time i update the design file from any of the three libraries. Some component interactions will only sometimes disappear after an update. And some will always remain. Why is that? 

Hi,We are close to the end of our sprint and the launch of our product.We prepared a Figma file on my account that has the word “Vox” in it.We’re now blocked and can’t continue until its restored - can a member of support assist if possible please? It was deleted automatically by Figma a while ago without us being aware of the issue.

I have a brutalist style design that involves lines and strokes and depends on a specific relationship between different elements with strokes. To achieve that, I have been using centered strokes since they run perfectly centered on the element’s edges, and adjacent touching/tangent elements’ strokes meet up perfectly without doubling - simple and straightforward, no extra work needed to adapt the physical dimensions of the elemens for the stroke or choose different stroke positions for different elements.But recently I noticed that the elements get overlayed on top of their parent’s stroke, and to “fix” that I have to enable “Clip content” - which in turn breaks a lot of other elements within the stroked element that depended on out of bounds design elements, like frame edge/corner decorations.Let me know whether this is unintended behavior, and whether I can expect it to be fixed. Otherwise let me know whether there’s any way for this to be remedied while maintaining stroke position

제발 살려주세요 아침 11시까지만해도 잘 사용하고 있었는데 2시간뒤 갑자기 학생인증을 다시하라고 뜨고 학생인증 초과라고 뜹니다 당장 내일도 피그마를 사용해서 과제와 시험을 쳐야하는데 피그마 학생인증 초과 때문에 엉망이 되었습니다. 하루라도 빨리 학생인증 초기화를 원합니다 제발 도와주세요. 

Hello Figma Community,I'm looking for assistance with an outstanding invoice on my Figma team workspace.My team's Professional subscription has been cancelled, but there is still an outstanding invoice of $23 USD, dated June 2, 2026 (Invoice number: [redacted by moderator to remove personal information]).I have now gathered the money to settle this outstanding balance, but I'm having difficulty finding a way to complete the payment.Here is what I've tried so far:Accessing the Billing section in my team administration settings. Opening the invoice and trying to use the online payment option. Checking my payment details, but no card information is currently saved. Navigating through the available plans and packages, but I don't want to reactivate my Professional subscription accidentally.My subscription settings confirm that the Professional subscription has been cancelled, while the invoice remains marked as past due.Could someone please advise me on how to pay this existing invoice usi

I see many people with the same problem when updating or releasing new plugins.Can someone help me? I’ve already sended e-mails."We detected a change to your account details. Please contact support@figma.com to proceed"

Please cancel. The cancellation process is not so easily accessible. I think, I got charged today. The invoice is not yet created. Really appreciate if you can do a refund. Thank you

HiWhen im rendering an animation using shaders to MP4 and GIF formats, an error occurred in the rendering window: "Failed to render the shader effect for this frame, so the export was stopped." Sometimes there is no error, but rendering is stuck at 10% and doesn't move at all.Animation and shaders work fine in Figma.File with this problem - [redacted by forum moderator to remove PII]How can I fix this?Thanks Render settings - MP4, high quality, and 30 fpsWindows 10 (22H2), Figma version 126.9.11, Chrome 154

Hello, I would like to request a refund for my Figma subscription payment. I would appreciate it if you could review my case and let me know whether a refund is possible.Thank you for your assistance.

We had a Figma account with an owner email that we no longer remember. After doing a cleanup on our PC, we lost access to the saved login information and can no longer sign in. The email [redacted] is associated with the account as a viewer, not the owner — we've forgotten what the owner email is. We've submitted support ticket #2201387, but since we can't receive emails at the address on file, we're posting here for help. We need assistance recovering the account or identifying the owner email so we can regain access. This is urgent — any help would be greatly appreciated.

Hello,I’m using the Figma MCP server with Codex, and I’m experiencing an issue with use_figma: the same request sometimes succeeds, while at other times it returns a message saying that a Full Seat is required (I currently have a Dev Seat.)According to the official FAQ, read-only operations should still be available with a Dev Seat, so I expect the request to always succeed.Below is a technical summary generated by Codex.----EnvironmentMCP client: Codex Figma MCP: Remote MCP Plan: Enterprise Seat: Dev File key: N2i5Xfv16eonu10Nmes4iH Target node: 29583:56677 Node type: INSTANCERequestThe use_figma request contained the following parameters:{ "fileKey": "N2i5Xfv16eonu10Nmes4iH", "description": "Read-only comparison of Figma Instance 29583:56677 with its Main Component; do not modify any nodes", "skillNames": "resource:figma-use", "code": "<4071-character JavaScript code>"}The complete JavaScript payload is attached as use-figma-read-only-reproduction.js.txt. Identical calls wi

Figma Team,First of all, thank you for giving me the opportunity to participate in the Figma Research Program and for providing a reward for my contribution.However, I am facing a serious issue with the reward card. Although the card appears to activate in my wallet app, I cannot use it for purchases in Pakistan. It does not work reliably for local or online payments, and despite the Apple Wallet support information, I am also unable to add it successfully to Apple Wallet.Unfortunately, this makes the reward practically useless for participants living in Pakistan. Receiving a reward that cannot be spent is disappointing, especially after taking the time to contribute to Figma's research program.I kindly request that Figma consider providing an alternative payment method, such as a direct bank transfer, Payoneer, or another payment option that works fully in Pakistan. Alternatively, please consider working with a payment provider that supports Pakistani users and allows them to use thei

SummaryIn a Code Connect template (@figma/code-connect 2.0.1, React, parserless template), instance.getSlot('<name>') returns the correct slot on a main component but the wrong layer on any instance of it. On instances, the result is shifted to an earlier layer in the tree.Steps to reproduce1. Create a component with these direct children, in this order: rectangle "R1", rectangle "R2", slot "One" (containing a frame "OneKid"), slot "Two" (containing a frame "TwoKid"). No variants.2. Publish this template for the component:   import figma from 'figma';   const instance = figma.selectedInstance;   export default {     id: 'SlotTest',     example: figma.code`<SlotTest first={<>${instance.getSlot('One')}</>} second={<>${instance.getSlot('Two')}</>} />`,   };3. Place an instance of the component.4. Inspect the main component and the instance in Dev Mode.ExpectedOn both the main component and the instance, "One" resolves to the One slot and "Two" resolves