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A Kill
A Kill
New Member
Nov 11, 2026 10:51 AM UTC
Solved

Why am i automaticly charged 35$ (10x higher than normal)

I’m wondering if anyone else has experienced something similar with Figma.

I originally subscribed to Figma’s $3 plan, and that was the only subscription option I selected. However, I was suddenly charged $35 without any prior notice or explanation.

Apparently, my seat may have been upgraded without my knowledge. The thing is, I never requested or approved any upgrade, and Figma didn't send me any notification or warning that my subscription or seat was about to change and that I would be charged more.

I'm quite confused and frustrated about this because I never gave my consent to pay for a $35 subscription.

Has anyone experienced the same issue? Is there a way to get a refund for this unexpected charge and have my subscription reverted to the original $3 plan?

I'd really appreciate any advice or help. Thanks!

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
Nov 11, 2026 12:42 PM UTC

Hey there, Celine from the Figma Community Support team here! I can see you’re already in conversation with our Support team, and I’ve added a follow-up note with the details you shared here.

Under our Terms of Service, subscription fees are generally non-refundable, but our support team can review your specific charges and your refund request.

Please continue directly through your support email, as we can’t review account-specific billing details in the Forum for security and privacy reasons. The support team has also just replied to you and is waiting some clarification on your end to advise you. For reference, your case number is 2256594.

(For visibility here, it seems that you have upgraded you Collaborator seat to a Full seat on the same day. Since the Full seat remained assigned, the subscription continued with the Full seat pricing.
If you don't need the Full seat, you can unassign it by following these steps:

  1. Open Figma and select your team from the file browser.
  2. Go to Admin → Members.
  3. Find the member with the Full seat.
  4. Open their seat settings and change their seat type to Collaborator or View, depending on the access they need.

Please note that changing the seat type will prevent future Full seat renewals, but it won't automatically reverse charges already incurred.)


I’m closing this thread so the conversation stays in one place; your billing request will continue through your support case, please check your inbox directly. Thank you!

View in thread

1 reply

Celine_
Figmate
Celine_Solution
Community Support
Nov 11, 2026 12:42 PM UTC

Hey there, Celine from the Figma Community Support team here! I can see you’re already in conversation with our Support team, and I’ve added a follow-up note with the details you shared here.

Under our Terms of Service, subscription fees are generally non-refundable, but our support team can review your specific charges and your refund request.

Please continue directly through your support email, as we can’t review account-specific billing details in the Forum for security and privacy reasons. The support team has also just replied to you and is waiting some clarification on your end to advise you. For reference, your case number is 2256594.

(For visibility here, it seems that you have upgraded you Collaborator seat to a Full seat on the same day. Since the Full seat remained assigned, the subscription continued with the Full seat pricing.
If you don't need the Full seat, you can unassign it by following these steps:

  1. Open Figma and select your team from the file browser.
  2. Go to Admin → Members.
  3. Find the member with the Full seat.
  4. Open their seat settings and change their seat type to Collaborator or View, depending on the access they need.

Please note that changing the seat type will prevent future Full seat renewals, but it won't automatically reverse charges already incurred.)


I’m closing this thread so the conversation stays in one place; your billing request will continue through your support case, please check your inbox directly. Thank you!

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