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Teel
Teel
New Member
Nov 10, 2026 2:50 PM UTC
Question

Critical Support Request - Figma Login Redirects to 404

Hello,

I have been using figma for 7 years mostly everyday for noting and everything

All my studies, work and personal life depend on this account

I have been sent an invitation link in a group chat that once I pressed on it my account got logged out and started getting 404 not found and the url showing up as "figma.com/blocked" whenever I try to login

For clarity on this, when I get to put my email and password they get added normally but I get redirected to this 404 page instead of being logged in

I love using the platform and I really need my files

I will not interact with anyone again that provides any kind of links to me

I can provide any information the team needs from me and I need someone to work on my case as soon as possible because everyday passing I'm not able to practice my day to day life normally without my figjam notes

I have submitted a ticket to both support (2252843) and content-reviews (2253516) in regards of the account associated with these tickets both unanswered till now

I hope any community manager that get to see this forum topic know the importance of this to me and if possible communicate with any of the support team members to handle my case

Also please don't close this topic until I get an update on it, I know support is handled through the ticket but the team isn't reaching out to me till this point so if possible leave the forum topic open

@jaycee-lewis-238187 @donkt-251303

      3 replies

      Teel
      TeelAuthor
      New Member
      Nov 10, 2026 2:57 PM UTC
      This is what happens when I login

       

      Gayani_S
      Figmate
      Gayani_S
      Community Support
      Nov 10, 2026 3:48 PM UTC

      Hey ​@Teel, I’m sorry you’ve lost access to your files and FigJam notes.

      To protect your privacy and security, I can’t look into or discuss account-specific details here on the forum, so the ticket is the best place to share anything further.

      I’ve created a support ticket on your behalf, #2254524. You’ll get an email from our Support team at the address linked to your affected account, so please keep an eye on that inbox and your spam folder.

      When you reply to that email, it helps to include the following.

      1. When the sign-in problem started and a description of the invitation you opened just before it.
      2. A screenshot of what you see after entering your credentials, with the full address bar visible.

       

      Someone from the team should be in touch with you soon! Appreciate your patience. 

      Teel
      TeelAuthor
      New Member
      Nov 10, 2026 3:54 PM UTC

      Could you please note that the ticket is about the affected email being the one that’s on both of these tickets [support (2252843) and content-reviews (2253516)] since the one i’m speaking from now isn’t it

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