No support response on Figma restricted my sharing ability. Message: Figma has restricted you from sharing this file. Please email support+restricted@figma.com for help.

Question

Dear Figma team,

I am on a professional plan with a couple of seats (I am the admin) and when I tried to change the sharing of a folder or a file, I get the message that I am not allowed anymore:

"Figma has restricted you from sharing this file. Please email support+restricted@figma.com for help."

I've emailed as instructed 10 days ago, but all I got was a bot message that thought I did not know how to share.

I redid it twice two days later (8 days ago) to make sure the bot sent a response that reflected my problem.

On neither of the tickets have I gotten any response. I was on a very tight deadline with my team when it happened and had to workaround quite a bit now.

And it is still affecting the ability to do my job.

Could someone please tell me what to do to get help?

Kind regards,

Teus

Celyn_L · Accepted Answer

Hi ​@Teus,Celyn from the Figma Community Support team here.Thanks for reaching out. I’m sorry you haven’t received the help you need andthat the sharing restriction is still affecting your work. That’s definitely not the experience we want for you.I’ve located your tickets (#2234569, #2242096, #2242111) and made sure they are routed to the correct team. I’ve also added an internal note and escalated your case for priority review. The team will follow up with you directly via your ticket as soon as they are able.We’re sorry again for the delay and appreciate your continued patience🙏

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