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Hello,I am experiencing an issue where I cannot change my account email address.Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.Could you please look into this and let me know how I can successfully update my email address?Thank you.

Hi Figma team, I’m unable to access an existing Figma account that was created using Google Sign-In only. After migrating to Google Workspace and adding a custom domain, Google now resolves my original Gmail identity to my Workspace email. Because of this, Google Sign-In always logs me into a different account, and I can’t access the original account that contains my files. I believe this requires a manual account recovery or reassociation of the Google identity. I can verify ownership of both email addresses and the Workspace domain if needed. Thanks for your help.

I sometimes experience issues where components don't update.And there isn't any visible update possible anymore, not in the assets or directly through the icon on the component.The only solution that works is using "reset to default," but this is frustrating since I've already set properties and other configurations. Is there a reason for this, or is there another way to trigger the update?Thanks!

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We have been unable to move forward with purchasing multiple Figma Organisation licences licences, as we require a formal quotation.We and other team members have submitted several enquiries to the Contact Sales team over the past 3 - 4 months but have yet to receive any response.Our requirement is for 3 x full Organisation licences, 3 x Dev Mode Organisation licences, 3 x contributor licences.   Could someone please contact me ASAP otherwise our team will need to find a competing product to use. 

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi Figma Support Team, I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!! 

Update attempt was unsuccessful on Figma Make 

Hello Figma Support Team,I recently subscribed to the Figma Collab plan for $5. After completing the subscription, I attempted to begin my design work, but I noticed that I can only view and comment on the file. There is a “Start editing” call-to-action displayed.When I click on “Start editing,” I receive another prompt indicating that I am about to get a full seat. From my understanding, this suggests an upgrade to a higher (full) subscription plan, which I do not intend to purchase. I would like to remain on my current Collab subscription while still being able to work appropriately within its limits.Could you please clarify:•⁠  ⁠What level of editing access is included in the Collab plan?•⁠  ⁠Why I am being prompted to upgrade when attempting to edit?•⁠  ⁠How I can continue using my Collab subscription without being moved to a higher plan?I would appreciate your guidance so I can proceed with my design work correctly.Thank you

  I’m trying to recover a personal design project I created around April–June 2024, but I can no longer find any of my old files after logging in. I have already:Checked Drafts, Recents, and all workspaces Tried every login method (Google and email/password) Logged in using both of my emails It seems the files may belong to another Figma identity linked to one of these providers, and I may currently be logged into a different account. Could you please check if there are any Figma accounts associated with these emails and help restore access to the files? Details:Approximate creation date: April–June 2024Project type: personal design file (not part of a team) Thank you very much for your help

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

I have been working on a few design files that were saved in my Drafts. I noticed that these files are no longer accessible, and I am unable to locate them in Drafts, Projects, or Trash. I cannot overstate how important these files are to me, and how much I need them back asap. What caused this?? How can I fix it??

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

I’m reaching out because I’ve lost access to my figma account that was associated with my school email ID, which has since been deactivated.I also submitted a support ticket (#1709065) explaining the situation, but haven’t heard back yet.I would really appreciate any guidance or advice on how to proceed.Thank you in advance! 

When I try to expand the image, it shows the error “Cannot expand transparent backgrounds”, but that’s exactly what they did in the video, has anyone managed to do it?I’ve already tried putting the image inside a frame, flatten and using Fill background, but nothing worked.

검증 한도 초과되어 학생인증을 진행할 수 없는 상황입니다. 메일이나 개인정보를 올바르게 입력하였습니다만 어떻게 하면 업그레이드된 계정을 사용 가능한지 여쭙고자합니다.

The go to instance button button in the the Review updates modal doesn’t seem to focus the artboard on the selected component anymore. It used to not only select the relevant page and highlight the component in the layers menu, but it also used to zoom into the component as well. But now selects the relevant page, but has the zoom level all the way out and for large design pages, it’s very painful to try to find where the highlighted instances is.

I was following a tutorial where someone set truncate text then set max lines but when I try it no text box appears to allow me to enter max lines. Is this option gone? Ho do I set max lines in the new version? Thanks.

Hello,I submitted the Google form with my school information at the beginning of the month, and sent an email last week, but did not get a response from anyone yet. Is it possible to get an update?

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

I have an object with multiple fills, one of them being a gradient. When editing a gradient this way, I don’t have access to the gradient’s handles.