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AI helped me make my email footer banner but I don’t know how I can edit it by myself.

Hi Figma Team,I’m reaching out regarding an issue we’re experiencing. My team had a shared file that was accidentally deleted, and we are unable to recover it. Fortunately, we have a local backup, but it isn’t up to date.Is there any possibility to restore the project with its latest version/history?Thank you so much for your help!Mili

While exporting to pptx, fonts change, alignement get mess up, rotations reset…Is there a way to make it work? 

Hi,Our agency have been having the same issues, Figma is quickly becoming our central platform for creative work, but we still cannot export to .pptx or .key (from either Design or Slides) without significantly compromising formatting.This is our biggest challenge for wider adoption, as clients usually request editable decks.Please feel free to pass on my details to your support team as we would like to resolve this asap. ThanksMark

Hello,I am facing repeated issues with the Figma Education reverification process and need support from the Figma team or advice from others who may have faced this problem. I am from India and currently part of higher education. I was previously part of the Figma Education program, but now my account requires reverification. I tried multiple valid documents (Aadhaar Card, PAN Card, College Student ID) but each attempt failed. I carefully followed all SheerID guidelines (flat dark surface, proper lighting, no glare/shadows, full frame, both sides of ID). I contacted SheerID Support, but they confirmed: They cannot manually verify IDs via email. The government ID check must be done only through the platform. This leaves me stuck — my documents are genuine, but the platform rejects them every time. I also hit the verification attempt limit, got it reset, and retried, but the outcome is always the same. I urgently need my Education account active before the end of t

A recent update makes it so it lists out every excruciating detail on what it intends to do based on your prompt:Let me check the exact spacing around that section: Let me get the exact text: Let me be more specific: Let me check the current state of the file: Let me try just updating the className: Let me check the exact formatting: Let me try the exact line number approach: Let me try again with proper spacing: Let me try a different approach - let me look at a larger context around this area:50+ messages later and it stops processing and fails to complete the prompt. It doesn’t generate a version for restoring either. It just stops working. This only happens since it was instructed to let the user know every detail it’s doing.

Dear Figma Edu Team,Thank you again for your earlier reply regarding our Figma for Education bootcamp verification for Digital Hollywood. We sent our follow-up information on 5 September 2025 & 17 September 2025 and are writing to kindly check the status, as the the deadline for Edu re-verification is approaching.We understand you are extremely busy; however, thousands of our learners are actively studying Figma, and the impact on them is significant. We would be sincerely grateful for your support so they can continue using Figma smoothly.Thank you for your continued support.Sincerely,Ryuzo YamamotoDigital Hollywood(redacted by the moderator due to PII)

Hi Team,I have been using Figma Make AI to create a web application. After running a few prompts, I received a message that I’ve reached the credit limit.Could you please guide me on: How I can check my current AI credit balance/usage? Whether there is an option to increase or purchase additional credits? If there’s any plan that allows unlimited prompts, since I need to create multiple screens and the current limit is restrictive. Looking forward to your guidance.

Hello Figma team,I urgently need help with my Education Pro verification.It was mistakenly applied to my personal account instead of my Faculty account.  I already have an open ticket (#1513033) but no human response so far.  I am a faculty member at ENSAM (Higher Education, France), and my courses already started this week.  My faculty account will be downgraded in 5 days if this is not solved, which will block my teaching with students.  Please escalate this issue to a support agent and transfer EDU Pro to the correct account.Thank you very much for your urgent help,  Maria Daniela AP

I am trying to use the plugin between UX pilot and figma but when I try to add my desktop screens , it doesn’t work and just turns into a grey bar. The screens from UX Pilot, they’re “saved for figma” but it is not working. Any help? 

Figma Make are not using my library components attached. It only picked “generic” ones. Both with “Attach design” and using a full design system library file.

Hi, I am a teacher in higher ed and I need a Figma pro subscription to teach my students more about the program. I’ve (successfully) applied for the educator program and used the Pro features for a few days, after which I got a message to re-verify my account. When I try to do this I get a message saying that my limit was exceeded. I haven’t re-verified once, and I’ve already contacted SheerID who told me they cannot do anything and I need to contact Figma directly.Since I cannot find any matching info or ticket adresses I am posting my question here.I would be grateful for any help so that I can start using Figma for education again.Cheers 

Hi Team, Figma Desktop crashes frequently. It is happening after the recent update. Below Error message is coming whenever it is crashed, even for small figma file it is crashing.   

I designed some UI screens a few months ago, today when I came back and suddenly kept duplicating frames, FIgma would freeze and automatically enter Recovery mode, you guys can try going to this link and duplicating this frame 😀https://www.figma.com/design/GdelHygssFo0UI54OvOFCD/No-Name?node-id=0-1&t=9eDudo2AsGB4fRis-1

It keeps showing merging, and I dare not close it for fear that the file cannot be restored  

hey i don,t have my last name but the submission form of figma for education required the last name what should i do? 

I received a message from someone trying to link me to a “course” via a whatsapp number. There is no option to block or report this person or to delete the message.

I am getting an error when I go to publish the file, it does not tell me what the error is to fix.

Dear Figma Team, I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo

We're currently experiencing an issue with Google authentication in our Figma Make + Supabase setup. When a user attempts to sign up using their Google account, the user is successfully created in Supabase, but the OAuth callback URL doesn't work as expected. As a result, the user isn't redirected to the authenticated part of the application. This breaks the login flow, effectively preventing access to the app despite the user being created in the Supabase auth table.

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

The client has shared a file with me and given me “can edit” rights, but I cant edit. I am getting this error “An Admin needs to update your seat so you can edit file”. Any ideas? Thanks

Hello Figma Support Team,I applied for the Figma Education Plan a few days ago but haven’t received any response yet. I would like to confirm that the student ID card I submitted is real and valid.I kindly ask you to review my application as soon as possible, especially since there are only a few days left before the deadline.Please let me know if any additional documents or steps are required from my side.Thank you for your support.Best regards,Ahmed Elshahawy 

I’m receiving an error of “user does not have editing permissions to modify file edit requests” even though the email from figma to approve the request is coming to my inbox, and I am in fact both the creator and the owner of said file. There are several files I need to edit and they are seemingly stuck in a limbo state and in an endless loop. Also: Please bring back email addresses displayed along with the user names so we can clearly, and efficiently identify overlaps or gaps in users who have multiple emails but identical display user on names.

Hi,I’m experiencing an issue with the “Change to Variant” interaction:I created a simple component with two variants.Added an interaction: On click → Change to → Variant2 (Instant animation).When I open Present mode and click the trigger element, nothing happens.What I have already tried:Tested both in desktop app and browser (Chrome / Edge) – same result.Created a completely new file with a simple rectangle component and two variants – still not working.Tried clearing cache, re-logging, restarting the app.My account is on the Free (Starter) plan, but according to the docs this feature should be available. It looks like the prototyping engine simply ignores “Change to Variant”.Could someone from the Figma team or community help me figure out what might be blocking variant switching?Thanks in advance!