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Report a Problem

Experiencing issues? Report them.

  • 1,669 Topics
  • 4,814 Replies
1669 Topics
Vinny_Custodio
Vinny_Custodio
asked in Report a Problem
Interactive components glitching for people without fonts installed

Hi everyone, I recently had a problem with interactive animated components when user testing them, since our users didn’t have the custom fonts installed on their machines the animations ended up glitching. I “fixed it” by sending the fonts for them to install. Since this is not normal behaviour with this feature, I’d like to report this as a bug if possible. Thanks a lot, loving the feature btw.

400238
Dominik11
Sushant Yadav
Sushant YadavNew Member
asked in Report a Problem
Urgent: Incorrect Seat Billing on Our Figma Account

Hi Figma Support Team,We’ve noticed an issue with our billing where our account is being charged for 21 seats, but we only need to pay for 13. It appears that additional seats are being automatically added without our approval, which is increasing our monthly cost.Could you please help us adjust our billing so that we are only charged for the 13 members we need? Additionally, we would appreciate any guidance on how to prevent automatic seat additions in the future.Looking forward to your assistance.Best,Sushant

261
Gayani_S
Figmate
SLT-UX
SLT-UXNew Participant
asked in Report a Problem
Advanced Autolayout Settings broken?

I click on it, and nothing happens. I’ve rebooted, updated my browser, installed windows updates, etc.. Still not working. This is a fairly big problem as it means I can no longer access the “First/Last on top” option. Has anyone else experienced this issue?

321
Rohan Jhunja
Alex Oden
Alex OdenNew Member
asked in Report a Problem
Significant performance drops after selecting components in the design

Hi!I’ve seen that similar issues have been discussed on this forum before, but this might be a slightly more unique case. When I’m working on our organization’s design system in the App UI design and I’m selecting a few very simple components, like a notification with just an icon and some content, I experience a significant drop in FPS and severe lag starts to occur. I’ve already tried recreating the component, deleting and rebuilding specific frames, etc., but nothing seems to help. I’m not sure what this could be related to, but it definitely disrupts the workflow quite a bit.I’ve made a Video of FPS drop.

793
Gayani_S
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Performance issue with Figma

Hi Figma team! Recently I noticed issue with performance.For ex.1. When I click on any frame. Frame becomes active after few millisecond. Not instantly. I compared Figma with Creatie and Motiff. They are selecting layers instantly. (Same as Figma was before) 2. Moving (dragging) elements also has some delay (in milliseconds) If I click on any frame and move by dragging, it delays a little bit.  3. Jumping between pages slowed down, in other word, when I click to other page it loads a bit longer (even if page has few frames.) Before in figma, switching between pages was instantly. Until recent update Figma was very fast. That's why I switched from Sketch.  I can record a video as proof. (Sorry my english is not good to explain)Thanks!

303
Gayani_S
Figmate
krndowling
krndowlingNew Member
asked in Report a Problem
When holding Option (⌥), to see a distance between two objects, the results are obscured by the floating toolbar

After selecting an object, holding option (⌥) and hovering over another object to see the distance between them, this number is obscured by the floating toolbar, as seen in the image.

62
krndowling
Peltzi
PeltziNew Participant
asked in Report a Problem
SVG export incorrect color profile

Figma is delightful in how it handles color spaces in code generation, providing the exact color in the document color space AND a converted sRGB color fallback for the unsupporting renderers.However, this is not the behavior when it comes to copying or exporting as SVG. Here, Figma will output the original color in the specified color space but the sRGB fallback color is unconverted.I have a document in Display P3 color space and I have a color #00beaa. If I use the Inspector to view the style details, the output isfill: #00C2AA; /* appropriately converted color */fill: color(display-p3 0 0.7451 0.6667);If I use the “Copy as SVG” or the Export feature, the output is insteadfill: #00BEAA; /* the original color NOT from the original color space */fill: color(display-p3 0.0000 0.7451 0.6667); /* what's with the precision of the zero value, by the way? */This behavior will distort the intended color more than it should, and the difference from the generated code is unexpected.

50
Peltzi
Lae
LaeNew Member
asked in Report a Problem
Connection error and expired

I have a problem since 2-3 weeks. I have two figma accounts, one for me and for school.The one for school is pro, but since i connected it to be pro, i cannot access this account anymore. It want to connect me in the app, then the browsers and tell me that the connection session has expired so i have to log back in the app. But it just restarts itself, so i’m still not connected.The other account seems fine tho.(Sorry for mistakes or wrong sentences, i speak English as i can :))

103
y_toku
Figmate
Subhankar Sarkar
Subhankar SarkarNew Member
asked in Report a Problem
shift+command+r are not working

There is no paste and replace option on the menu after I copy the object and when I use command+shift+R, it turns into rename action. Is there anyone know how to fix it?

81
y_toku
Figmate
M_Y
M_YNew Member
posted in Report a Problem
Annotation Text when using CTRL + SHIFT + V

I’ve noticed on the Windows PC desktop app that pasting text into the Annotation field via the CTRL + SHIFT + V keyboard shortcut will not paste the text format-free as it should, but instead pastes the text onto the page as a new text field. 

101
y_toku
Figmate
Elnura Afandiyeva
Elnura AfandiyevaNew Member
asked in Report a Problem
Locked my file

Hello Figma Support,I am currently an editor on a Figma file where the owner’s email account has been deactivated and I no longer have access to edit permissions like duplicating the file or unlocking elements.Details:- File name: [redacted]- My Figma email: [redacted]- Previous owner’s (now deactivated) email: [redacted]I kindly request ownership to be transferred to my account or for the file to be duplicated under my workspace. This file is critical to our ongoing project.Thank you very much.

111
y_toku
Figmate
minhyuncho
minhyunchoNew Participant
asked in Report a Problem
You have unsaved changes Issue (x on cloud icon)

there's no network issue, memory usagebut i can’t save my change on figma!!what’s wrong!!!We paid for Hundreds of people  figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved 

243
y_toku
Figmate
wangshuyang
wangshuyangNew Member
asked in Report a Problem
Rate Limiting: 429 Too Many Requests Error

I'm developing a Figma plugin that needs to import a large number of variables (600+) using the importVariableByKeyAsync API. However, I'm consistently receiving 429 Too Many Requests errors, even after implementing delays between requests.Error DetailsPOST https://www.figma.com/api/response_sampler 429 (Too Many Requests)Reproduction Steps1.Attempted to import about 600+ variables using figma.variables.importVariableByKeyAsync(variable.key)2.Even with asynchronous code and adding a 500ms delay between each request3.Still receiving the 429 error after a certain number of requestsQuestionsDoes the Figma Plugin API have a rate limit for API calls?What are the specific rate limits (requests per minute/hour)?Is there an official recommended approach for handling bulk operations like importing many variables?Are there any batch import methods available that I'm overlooking?

60
wangshuyang
Suelene Silva Piva
Suelene Silva PivaNew Member
asked in Report a Problem
I recieve Figma Payment on my credit card

Hello I,ve been recieving Figma montly payment on my credit card, I have not signed the premium pland and I have checked in enach figma account I have (all of the are free) what sould I do? I would like to request refund. 

30
Suelene Silva Piva
Dave_Montrose
Dave_Montrose
asked in Report a Problem
Figma Slides – share a plain 'Audience' link, without the ability to open in Figma, view slide notes, or add comments

I’m wondering if this is a bug. Sharing a ‘Presentation link’ gives the recipient a view-only view of the working Figma file along with notes. Makes sense if there are other presenters and they need to see the notes too. Sharing an ‘Audience link’ gives the recipient a view-only view of the slides. However, it also allows them – who will very often be a client – to click a button at the top to open a view-only version of the Figma file along with all of the presentation notes. Unfortunately, it’s currently not fit for purpose to share a link with clients, as there’s no way to send it purely for viewing without all the additional UI options to open in Figma and view notes etc.} Ideally, there needs to be a sharable ‘Audience’ view of the slides where all that can be seen is the slides – no extras, no ‘sign in’, no ‘add comments’ (ideally this can be switched on OR off), and definitely no ‘open in Figma Slides’. Just a view of the slides, and that’s it.

9319
Farid1
GFW
GFWNew Member
asked in Report a Problem
Figma Marketplace

Hi,I was given that I can add templates and various resources to the figma marketplace. At the moment, if I want to publish, I don't have the option to enter a price. Why is this happening? Oh, classic mistake, mine account is under gfwroom@gmail.com

30
GFW
Anna Benami
Anna BenamiNew Member
asked in Report a Problem
Component instances are not updating properly when there’s a color change in the main component

Hi there,Is there any solution to this, what seems like a persistent problem of component instances not updating properly when there’s a color change in the main component. I’m seeing a lot of issues people are having with this.My context is, I have an icon button component with a nested icon component. The properties for the icon button have a dark variant, where the icon color is changed to white. The problem is, when using an instance of the icon button and switching to a dark variant, the color of the icon (white) is not following, but is shown as original icon component color (black). I have updated my nested icon component so all of the icons are in a single component with proper layer names and structure with only one flattened vector layer as instructed in many of the comments. The issue still persists.Thanks for looking into this issue and thanks for all your help!

100
Anna Benami
Ty13
Ty13New Member
posted in Report a Problem
Rest image export loses saturation

Steps to repo:make a frame that has shrunk dog.png as the fillcall the rest api to get the image of the created frame.  result:the output image looks more faded than the original image

00
Ty13
matthew barnard
matthew barnardNew Member
asked in Report a Problem
Missing google fonts and local fonts in designs

Last month i started work on a website design for a new brand i created. The brand used a google font and because I need it to make brand assets in indesign and illustrator i also download the font to my mac.Now returning to the project the font is labeled as being missing but is still available on both my mac local and on google font but still fails to load. Iv tried restarting figma, removing and reinstalling the font and checked the font validations but i still can't use the font in the figma files  

120
matthew barnard
Leolab_Studio
Leolab_StudioNew Member
asked in Report a Problem
Figma app menu not loading

When I open the Figma app on my desktop, the sidebar menu doesn’t load. I’ve tried restarting and reinstalling the app and have had no luck. I can’t access any of my files except drafts.Any ideas what I could do?

193
Gayani_S
Figmate
Mustafa Rajeh
Mustafa RajehNew Member
asked in Report a Problem
Copy + Paste Issue when right clicking

Why is copying and pasting not working? if i try copying a frame only the text inside of it will be copied not the entire frame. Anyone got a fix or dealing with the same issue? if i right click that doesn’t work and if i do CTR + C and CTR + V it works.

13714
dyw
Jon High
Jon HighNew Member
asked in Report a Problem
Bug with using variables to determine component instance visibility

I’m having issues when using prototype interactions to trigger boolean variables in order to toggle layer visibility on a component instance. This only appears to be on component instances as opposed to normal layers/frames, as when I detach an instance, the layer visibility toggle appears to work again. Not sure if this has been impacted due to the recent updates to variable collections.

181
Aysar_Bening1
cangjie12138
cangjie12138
asked in Report a Problem
Figma is too slow after new update

I’m encountering some issues with Figma; regardless of whether the file has many pages or few, the operations are very laggy. I’ve tried changing my network and using a VPN, but neither has made a significant difference. What should I try now?

347967
Gayani_S
Figmate
Tommaso_Rota2
Tommaso_Rota2New Participant
asked in Report a Problem
Broken boolean variables

The recent update broke boolean variables in my prototypes!I can use them to control the visibility of components if the components are made in the same file but not if I use components from my design system. All worked fine until yesterday. This is a major problem from me, please help.

211
Tommaso_Rota2
Mads_Emmertsen2
Mads_Emmertsen2New Participant
posted in Report a Problem
Changing states of component through variable blocks nested component interaction.

Hi, i tried posting this in  “Ask the community” but with no response.So I’m trying here as this might be unintended.I have an issue that I’m having a hard time finding a solution to.I’m creating a graph component for our design system and I want the user to be able to hover on data point to get more information. At the same time I want it to be possible to hover on a legend category and have the corresponding line highlighted.I have set up a normal variant change on hover for the data points.Interaction for the data point componentThe issue occurs when I apply a variable change on hover on the legends category, which changes the line from state “default” to “hovered”. GraphState variable used to change the variant of the line + data point from “default” to hovered” Interaction for the legend category (set on the graph component) This interaction works fine but appears to block the data point hover interaction as shown in the gif below:Gif showing the issue. The first frame is an insta

70
Mads_Emmertsen2
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