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The keyboard shortcut works but gets into a weird state:The nav item being available caught me off guard and I did not realize the feature is meant only for ‘Design’ and ‘Dev’ (by reading the docs). Why doesn’t it work in ‘Draw’ mode too?Eitherway, it the keyboard shortcut shouldn’t invoke it if it’s not supposed to work in this mode.

My team mate is having an issue where the Figma prototype link is showing as black or flashing black and white when they open the link. Other team mates do not have this issue. Can someone help us figure out why?   

Hi,we are running into a serious issue with slots in our design system.Our setup is this: we create and maintain our components in a shared library file, which represents our design system. These components are then used as instances in separate design/view files. Many of our components rely heavily on slots for flexible content areas.The problem: when we publish changes to the design system library and update them in the view file, the slots inside the component instances are not updated correctly. For example, variable assignments such as spacing or padding values are not applied to the existing slot content (instances inside).The only workaround we currently have is to fully reset the slots in the instances. But this removes the custom content every time, which makes the workflow unusable for real product work.This is critical for us because our entire design system is built around slots. It used to work more reliably, but in the current state it is basically unusable.This seems rel

This started happening for our team around the time folders were rolled out in Figma. Despite knowing that a file exists, it will not pull up when searched. Once a team member manually finds the file, it will show up in the search. 

Hi, I’m experiencing an issue with Figma Motion Beta on iPhone.The exact same prototype and shared link were working normally on my iPhone yesterday, but today the Motion animations no longer work on iPhone. The prototype still works correctly on desktop.I have already tested Safari, Private/Incognito mode, and another simple Motion Beta prototype. The same issue occurs with all of them on iPhone, while they work correctly on desktop.I haven’t changed anything in the prototype since it was working yesterday.

Instances cannot be dragged, normal elements work like i show using the text field. However Instances needs to be manually inputted through the inspector panel to the right. Very frustrating.Attachment is a recording showing the bug.Tried restarting, updating. Nothing works, this started happening around Juli/August.

해결완료

The Figma Education plan no longer allows uploading fonts, but fonts that are already uploaded stay present. Even if we can’t upload new ones, we are no longer able to manage our previous ones.

FigJam issue.When adding a next step in a flow chart, using the arrow buttons, the next step is not created properly. The text is invisible and the box is not showing on the screen after clicking on the canvas. The new box is not behind the section either.It does not happen every time, but when it starts it persists for that arrown on that box. 

Figma desktop app (mac) version: 126.8.18We have an enterprise license.When I try to publish a generative plugin to the enterprise i get this:{    "error": true,    "status": 500,    "message": "Internal server error",    "i18n": {        "id": "error.internal_server_error",        "fallback_text": "Internal server error",        "params": {}    }}

I downgraded from paid plan to free plan but apparently there’s balance due. I keep getting email saying balance is due but I have no way to pay since I don’t have access to admin page as a free plan user. Even support bot is telling me to go to the admin page to pay the invoice and then admitting it gave me a wrong instruction and pointed me to post here. Very frustrating series of events. How do I pay this balance off as a free user?

Hi I am experiencing a critical issue with Figma where exports freeze on "Exporting..." and never complete.Here is a summary of what is happening and the troubleshooting I have already completed: Issue: Exporting any frame (JPG, PNG, SVG, PDF) gets stuck on the "Exporting..." notification. System Details: Windows OS. I have 35 GB of free space on my C: drive, and file memory usage inside Figma is around 0.5% (59 layers). Attempted Fixes: Cleared Figma app cache and restarted (Clear cache and restart). Tested both Figma Desktop App and Web Browser (including Incognito Mode). Tried bulk export (Ctrl + Shift + E) and exporting individual frames/layers. Attempted Flatten (Ctrl + E), grouping, and copying to a brand new Draft file. Tried disabling/enabling Hardware Acceleration and running Figma as Administrator. Since none of these standard methods resolved the problem, it seems to be an issue related to my account or a specific backend bug. Could you please rev

My account has already successfully passed the Figma Education verification process. However, within Figma, my account is still showing as a free plan with only 500 AI credits per month.

Hi everyone,I urgently need help regaining access to a file.When I opened the file, Figma wouldn't let me edit it and asked me to update my Education Plan. I clicked "update," and right after that I was kicked out of the file and can no longer open it. Now I only get a message saying that a request has been sent to the file owner.The problem is that we don't know who the owner is, and we have no way to find out or contact them. This file is very important for our company, so we're completely blocked.I opened a support ticket on September 21 (request #2143984), but I haven't received any reply beyond the automatic confirmation.Could someone from the Figma team please help escalate the ticket, or tell us how we can identify the file owner or recover access? I'm happy to share my account email and the file link via DM.Thanks in advance!

Over the past few days, changes made to components in my primary Design System file are no longer syncing correctly to my separate Product Design file. When I update a component in the design system library and accept/publish the changes, the instances in my main design file either fail to render the updates or show visual glitches.Since this workflow worked fine previously, I suspect this might be a recent bug with library synchronization. Could you please help investigate or suggest a fix? 

I’m unable to publish an update to my plugin. After changing the email address on my account, I started receiving this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I’ve already submitted a support ticket and also contacted support by email, but I haven’t received a response for 4 days.Could you please review my account and remove the restriction so I can publish the update?Thank you!

I’ve been working on a “desktop” prototype lately, (i’m on a mac) and when I test the animations inside Figma, everything works perfectly; the flickering issue only occurs in the browsers, and specifically with the "Smart Animate" action. I’ve already run all the usual checks—ensuring matching layer names across variants, avoiding "clip content" where possible—but anyway certain issues persist. Testing in my own Chrome browser works flawlessly, yet the problem appears in a colleague's Chrome browser (Both are updated). Personally, I only see the issue in Safari and Firefox. So, I don't quite understand where the root cause lies on Browsers, though I know for sure it stems from "Smart Animate." Also, I don't know which browser the client is using ; I ran a quick test on a PC as well, and the problem occurs there too.Have any of you guys experienced this? It’s a bit frustrating, especially since these aren't complex animations—just a simple carousel of images, text, and icons. Nothing re

Hi there,I’m locked out of edit mode on a years worth of work. When I asked for permission to edit, I received an email but think it made me create another account and did not give me access in the original account.I changed my Google email to a Google Workspace email a few months ago but it looks like Figma has only just updated it and maybe treating my new email as a ‘seat’ only.  There has been no response from support (#2146130). Please help as a matter of urgency.Sarine

Hello,I am locked out of my personal Figma account because every authenticator code is rejected, although my email address and password are accepted.The account has a paid Professional plan with an annual Full seat. I submitted the support form while signed out, but I did not receive the required verification email or a ticket number. I checked my inbox, spam, promotions, and all other folders.I am the sole owner of the account and urgently need access to the design files stored in it. I had not signed in to this account for several weeks before the issue occurred.Could a Community Support moderator please create or escalate a support case on my behalf and contact me privately to collect my account and billing information?For security reasons, I will not publish my account email address or billing details publicly. I can provide them privately.Thank you.

Description:After today's Figma update, the option to reuse recent prompts is gone from the AI image tools (Make an image / Edit image). Before the update, I could pick a previously used prompt from a list. Now I have to retype the full prompt every time I generate or edit an image.Steps to reproduce:Select an image or frame and open the AI image generation / edit image tool. Enter a prompt and generate. Open the tool again on another image.Expected: A "Recent prompts" list (or history) is available to reuse or tweak previous prompts.Actual: No prompt history. The input field is empty, and the prompt must be written from scratch.Impact: This significantly slows down iterative work. I often apply the same or slightly modified prompts to many images in a row, and retyping them each time is a major workflow regression.Request: Please restore the recent prompts history, or let me know where it was moved if it still exists.Environment: Figma desktop app, macOS  

When I try to update a plugin, I receive a notification stating: "We detected a change to your account details. Please contact support@figma.com to proceed." This is preventing me from submitting the update. Please help me resolve this quickly.

Adobe Fonts and SandollCloud fonts suddenly stopped appearing in Figma on Windows.The issue started today. Everything was working normally until yesterday.Current behavior:Adobe Fonts are visible and usable in Microsoft PowerPoint, but completely missing in Figma. SandollCloud fonts are visible and usable in Microsoft PowerPoint, but completely missing in Figma. Manually installed TTF/OTF fonts are detected normally in Figma.The issue occurs in:Figma Desktop Figma Web Figma Desktop BetaI have already tried:Restarting Figma Restarting FigmaAgent Confirming that FigmaAgent is running Clearing the Figma cache Testing Figma Desktop Beta Testing Figma Web Restarting WindowsSince manually installed TTF/OTF fonts are still detected correctly, local font detection itself appears to be working. The problem seems to specifically affect fonts activated through font-sync services such as Adobe Fonts and SandollCloud.The same fonts are working normally in Microsoft PowerPoint, so they appear to be

Hello,I’m a graphic student , I have receive a email saying that my Figma Education will expire. I do everything to verify my account I’ve had since last years. It been 2 days since I do the request and I have no new, I tried to explain my problem to SheerID by email and I only have an automatic answer saying that I have to be patient . My account expire in 3 days and I really need that account for class I soon as possible. Kind regards,

[email redacted by forum moderator to remove PII] 계정을 실수로 업그레이드했습니다.환불 요청드립니다. 위 계정의 이메일은 현재 비활성화되어 이메일로 상황 업데이트를 받을 수 없습니다.관련 내용은 [email redacted by forum moderator to remove PII]으로 전달 부탁드립니다.

 Reference image attached: A shape, a frame and an auto-layout frame.Same style applied to all three objects, but the auto-layout frame behaves differently: the inner shadow effect overlays on top of the stroke. (I have tried using Outside-stroke as well, doesn’t change anything.)