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 Hi, I’m experiencing an issue with the color picker tool in Figma.When I try to select a color from my design using the Color Picker, it always detects the color as black (HSB 0° 0 0), even though the area I’m sampling clearly has different colors. No matter which part of the frame or image I select, the result is always black.I’ve already tried zooming in, restarting Figma, and switching files, but the issue still persists. It happens on every document.I’m not sure whether this is a bug in the color picker or something related to my settings.Could you please help me troubleshoot this issue?Thank you!

Hello Figma Support Team,I hope you're doing well. I’m reaching out because my account was charged for a subscription without any confirmation or notice, and I did not intend to continue with the paid plan.Since I didn’t authorize or confirm this renewal, I kindly request a refund for the recent charge.Here are my details: Account email: kaiismith.business@gmail.com Charge date: Nov 30, 2025 I would appreciate your help resolving this as soon as possible.Thank you very much.Best regards,Kai Smith

Hello Figma Support,I was working as an editor on a team project, but the owner’s account was deactivated due to an unverified education plan.Now the entire project is locked, and I cannot move or edit the file.I kindly request restoring access to the file or transferring ownership to my account, as the original owner is unavailable.This project is important for my work and I need to continue designing.Thank you.

"When I try to run 'Import plugin from manifest' in the Plugins menu on my computer, the Finder does not open. Because of this, I am unable to integrate Figma with MCP."

Subject: Unable to drag and drop files into Figma Desktop when the window is maximizedDescription:I’ve recently encountered a strange issue with the Figma Desktop app on Windows.I can no longer drag and drop files (images, assets, etc.) into Figma when the application window is maximized.Here’s what happens: If Figma is maximized (full screen) → I cannot drag and drop any files into the canvas. It feels like the application loses focus or becomes “inactive” during the drag action. If I minimize or restore the window (not full screen) → drag and drop works normally. Drag and drop works perfectly in the web version of Figma. It looks like Windows does not consider the Figma window active during drag operation when it’s maximized.What I’ve already tried

Hi team,My project on Figma Make suddenly stopped working today even though I made absolutely no changes to the code or settings. The production site was working perfectly until a few hours ago.Now I’m seeing two major issues simultaneously, which strongly suggests that a recent platform-side update in Figma Make caused this.1️⃣ CORS failures on ALL fetch requests to my Supabase Edge Functions Every API request from my frontend to Supabase now fails with this error:Access to fetch at 'https://fkfqsvrjzpebwkwtqcfr.supabase.co/functions/v1/...' from origin 'https://barracks.imtiyazahmed.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Browser logs:Network error on /ideas: TypeError: Failed to fetch Network error o

I accidentally deleted my account without canceling my professional plan first, and now I am getting billed $260 every month. I re-activated the account, but I lost the professional plan access and could not cancel the plan from the re-activated account. I was not able to get a hold of Figma’s customer service to resolve this. Can somebody please help?  

Hi there, my team and i have been experiencing our components shift and move out of frame when we duplicate or when the file refreshes. This hasnt happened before but for the last few days we’ve been experiencing this. has anyone else?

Verifiquei o meu e-mail estudantil (superior) e deu tudo certo na verificação, mas na hora de acessar o Figma a conta continua simples com todas as limitações, pode me ajudar a liberar o plano mais completo do Figma para dar continuidade aos meus estudos? Por favor

Reproduced in Browser versionFlowCreate new draft Add text ( or any ) block to the page Click on empty space on page and open color picker With color picker open, click on text ( or any block you created ) You will see color picker opened and broken. - Colors are not changing - Cannot be closed with "x" icon in the header - Lack of settings ( like linear colors, etc )

This is what I want to connect pathThe permissions look rightHi Figma community, I’m trying to use the newly released Code Connect UI and link it to a GitHub repository in our org. The GitHub App appears to be installed and authorized correctly (see attached screenshots). However, when I reach the “Select directory / path” step, the search field doesn’t return any directories. Typing known folders (e.g., src, packages, app) shows “No results.” Expe

 I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I’ve already contacted the figma support but they haven’t responded yet…I really need my figma education account for my uni finals :(((

Hello,I’m currently trying to get the Figma Education plan but I’m facing several issues.• SheerID rejected my verification without giving details and closed my ticket permanently.  • I contacted education@figma.com more than a week ago but haven’t received a reply.  • My school does not provide the option to create a new academic email, so I cannot submit a new request.  • I am an active student and can provide school documents (student ID or enrollment certificate) if needed.Could someone from the Figma team please review my case or let me know what I can do next?Email used for verification: bb3***@gac***.ac.krSchool domain: gac***.ac.krThank you! 

Every time I restart Figma, it reverts to sorting by last modified. And I need to reselect Alphabetical Z-A Bad UX. Save my setting.

I have Figma MCP enabled but whenever I go to the MCP server URL I see the following response {"jsonrpc":"2.0","error":{"code":-32001,"message":"Invalid sessionId"},"id":null}

I think it’s essential to enhance Figma Webpages because that’s the direction we should always be working toward. But Webpages feels like a downgraded version of Figma, with too many limitations—from plugins to AI integration methods. I don’t want a weakened Figma; I want a more powerful one. Webpages shouldn’t be a lesser option but the standard condition. What’s needed are mockups as close to reality as possible to showcase the functionalities. Why do we have to keep coming up with operational workarounds?

Hello, Although I have cancelled my subscription and I now have a starter plan and my workspace is listed as Free, I have been charged 12,40 € for the Professional Plan.I have tried multiple times to reach out to support.Please contact me through my email and refound it, as I do believe it was a mistake. Best regards,Federica 

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

HiI have tried to verify my student account, and did it before the deadline - I even got an email that confirmed my re-verification but my student plan still expired. When I try to verify it again it says that I have exceeded the limit of times I can verify.Is there a way to get the student-plan back? I have tried several times and different ways but nothing works.  

Hello Figma Support,My file disappeared from my Drafts after a memory warning in my browser, and I can no longer find it in Drafts, Deleted, or Recents.File name: KUKURUKULocation before crash: Drafts → ALL BRANDSDevice: BrowserIssue: I received a memory warning, the Figma tab closed, and the file vanished. It is not visible anywhere now.This file is very important for my work.Please help me recover it or restore any orphaned version on your backend.Thank you.

Dear Figma Team,I am currently on a Professional Plan where i pay $20 per month. Now for this month of November 2025, why am i seeing that i owe $56.77? What is it for? What has changed? I need access to my Figma so i can make my steady $20 per month. Unless there’s some valid explanation to this. RegardsEnoobong George

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

Hi team, I’ve lost an important file; and I can no longer find it on my account at all; can I get some help on this? I cannot see it in my Deleted either.

Hi Figma Community,I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.Here are my system details:Operating System: macOS Sequoia 15.6.1 (24G90)Safari Version: 18.6Figma Desktop App: 125.8.6 (reinstalled today)Summary of the ProblemExpected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link

When I try to duplicate my Figma Make protoype I get a request timeout error at 60s every time - is there anyway to fix this