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I worked on a project for weeks last year and the file just disappeared. I've looked in the deleted files, inside projects and I can't find it aniwhere. I had it open in a tab group in my browser and when I clicked on the tab, this message appeared:I think this is the file link: [redacted by forum moderator to remove PII] I found it in my browser history. Can anything be done about it? I really don't want to lose what i've already done.

Hello, I recently transitioned from an Android device (POCO F5) to an iOS device (iPhone 17 Pro Max). Unfortunately, I encountered an issue with the Microsoft Authenticator app, which does not support backup transfers between Android and iOS. As a result, I lost my 2FA setup. The backups are stored in different locations—Microsoft account for Android and iCloud for iOS. I had traded in my old phone, assuming that the recovery process would be straightforward since the backups were cloud-based. Could you please disable the 2FA on my business account?Tickets: 1648300 and 1688394

Hi I have published my design library to Figma Make’s private NPM repo as is described here https://developers.figma.com/docs/code/bring-your-design-system-package/.  I am able to create the project, install my library, and add all my guidelines files to the Draft and produce really cool stuff with my design system.  Editors on my team are able to click “Use in new file” and it works great for them as well.  However, once I publish a template for the whole org to use (that includes my installed library and guidelines (several files)), using the “Start from an example” chip creates a new Make project that is broken.  The guidelines are all gone and the package no longer installed, and it gives an error about missing Make files like follows: ❌ [vite] Internal Server Error Failed to resolve import "./styles/index.css" fr

Hi Figma Team,I’m a student and a daily Figma user. I want to honestly explain my situation and sincerely request help with recovering my account.Account id that was suspended  - jainmuskaan2003.14@gmail.comI was previously using Figma through a student account, but suddenly my access was removed. I tried re-verifying my student status multiple times, but it wasn’t going through, and I was really stuck. Around the same time, someone contacted me saying they had a special offer for Figma access. I genuinely thought it might be a legitimate student-related offer.As a student, I can’t afford the regular subscription, and since my work depends on Figma every day, I agreed without fully understanding how the subscription worked or where it was coming from. I truly did not know that this could be against Figma’s policies or considered wrong.Now my account has been suspended, and my studies and daily design work are badly affected. I want to sincerely apol

I’m using pro plan, and I turn AI content training features on in Settings page. I don’t know why 😭  

I need help fixing this issue. Every time I expand my prototype, I always get these recurring syntax errors. It could be related to the file size. It autofixes them but only results to more errors and more credits spent fixing errors that the AI made. It’s very concerning as Figma Make will roll out its credits limit soon and most of the credits I’m using is used on fixing errors the AI created.

When selecting a specific layer and pressing CMD+L to import it, the system imports the outermost parent element rather than the currently selected layer. However, using the right-click context menu to import the same layer works as expected and correctly imports only the selected element. This inconsistency between the keyboard shortcut and the right-click panel behavior needs to be addressed.

I am experiencing an issue with Interactive Components where toggling a nested variant (the Switch) causes Layer Overrides to revert or duplicate incorrectly. Specifically, when changing the state of the 'Profile Photo' row, the instance is failing to preserve the text and visibility overrides of adjacent layers, resulting in a layout mismatch.

I have subscribed for figma professional for collaboration seat  from December 19th to january 19th by paying approx 5 dollars and i thought wvery month it will continue with collaboration seat but in January the invoice came around  approx 41 dollar which is completely out of mind .The invoice is included full seat, dev seat and collaboration seat and one time fee  approx 15 dollar without my consent.Please support on this.I have cancelled by subscription .

I was on the professional plan, but no longer needed it so cancelled it in December. Figma now says my invoice is past due and that I owe them money for another month. I cancelled it, so why are Figma still trying to charge me?  

we change the email domain from @a2a.eu to @a2a.it so i cannot grant admin permission to our new colleagues who have @a2a.it because they are saved as guest. This a urgent problem especially now we have new colleagues.

Dear Figma-Team, 2 weeks ago I tried to get “Figma Education” by logging in and verifying my school mail. I filled out a form because it didn’t work directly, but since then I’ve not received any updates. Can you please help me with that and give me updates of (or if not happend, start ) the verification process?Thank you for your work!

I would like to report a known issue where Figma does not function correctly in the Microsoft Edge browser.Problem:Figma  shows functionality problems or does not work at all when used in Microsoft Edge browser. 

Hello everyone,I have been experiencing an issue with some of my components mainly Inputs and Dropdowns, they reset back to default when hovering and when clicking them. I built them about 3 weeks ago and they were working perfectly until today. These are screenshot of the issue:Figma Version: Figma Desktop App version 125.10.8Operating System: Windows 11 24H2I thought the problem was that I’m using them inside a Slot I placed in a side modal, but checking the project looks like many of the instances are broken, in forms, modals and other frames, except in the “UI KIT page” (where I built them). I also tried building everything again but it keeps happening randomly.  This happens when playing the prototype on the Figma desktop app and the Chrome navegator when I’m lo

Hi Figma Community,I’m a student at UNC-Chapel Hill trying to access the Education plan for my UX course. I’m currently locked out with a "Verification Limit Exceeded" notification and need help getting this resolved.Timeline of my attempts: Jan 13: Emailed education@figma.com with my Student ID, class schedule, and transcript for manual review. Jan 15: Sent a 48-hour follow-up to Figma. Jan 20 (Today): Sent a 7-day follow-up to Figma and reached out to SheerID support. I haven’t received any response from Figma Support in a week, and I'm falling behind on my coursework. Does anyone know how to reset the SheerID limit or get a manual verification prioritized when support is unresponsive?Thanks for any advice.

I am a student currently enrolled in the Figma Education plan. Due to an intensive univeristy exam project with an upcoming deadline on January 23rd , I think I have exhausted  AI credits sooner than expected.Since the AI features are essential for the specific workflow required by my UX UI course, I am kindly asking if it would be possible to grant an exceptional, one-time reset of my AI credit balance for the current month, or if there’s any way to add them.This would be a huge help in allowing me to complete my academic requirements on time. Thank you for your time and support.Best regards,Riccardo Gasparello

After updating my password and being notified of new Terms and Conditions, all drafts I created in the last two years have disappeared. The missing drafts are not located in any Teams I belong to. They are not in Trash. I am using a Free (Student) account.  

Your plan was previously paying in EUR and therefore must continue to pay in EUR. Please confirm your payment information works in EUR. I am trying to resubscribe to figma but it only indicates the price in US dollars, however I need to pay in EUR and then when putting in all my account payment details (European) - I get this error. Please help! 

Good afternoon! I recently created an account. I wanted to use “Make at image”, but it's just not there =( 

I just got to the pat of "change email", I clicked it, I went to check my new email address, clicked on button confirm email, message said link is malformed and it prompts me to make a new account from the new email. I have tried this nymerous times and have cleared chache and cookies. 

When publishing a library and updating file, components are not transferred correctly. Icons and settings are lost. This didn't happen before.

Loading chunk 2706 failed.(error: https://www.figma.com/webpack-artifacts/assets/vendor-366650d8a243d582.min.js.br)

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Hi,I am writing to request your tax residence certificate for the year 2026 (Form 6166) and the Form 21-RFI (attached), duly completed and signed.These documents are very important, as they are a requirement of the Portuguese tax authorities.Would you be able to assist us with providing these documents?Thank you very much in advance.Kind regards,Sara Vidal

We maintain a large design system. In an earlier iteration, our team used text styles, which have since been removed and fully replaced by text components. In our main library file, the old text styles no longer exist and are not applied to any component labels.However, when inserting instances of these components into other files, the deprecated text styles are still appearing on the component labels. This behavior is inconsistent with the current state of the library and suggests that legacy text style data may be persisting in component instances.Can this be fixed and how?Thanks in advance! Component in our design system library file (no text style)Insta