Refund Request: Accidental Annual Subscription Change

Question

Hello,I am writing to request a refund for an accidental annual subscription charge.I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

Celyn_L · Answer

Hi ​@Davinnn,Celyn from Figma Community Support here.Thanks for reaching out and walking through what happened. I understand this was an unintended change, and I appreciate you acting quickly on your end.We’re not able to review billing or account details directly here in the Community Forum, but I’ve gone ahead and created a support ticket on your behalf so the team can take a closer look at your account and refund request, and assist with revertingyou back to your monthly plan.Your ticket number is #1890765 -Please keep an eye on the inbox associated with your Figma account, the team will follow up with you there with next steps.

Sign up

Login with SSO

Login to the community

Login with SSO