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Refund Request: Accidental Annual Subscription Change

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Hello,

I am writing to request a refund for an accidental annual subscription charge.

I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.

I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.

I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

Celyn_L

Figmate

Hi @Davinnn, Celyn from Figma Community Support here.

Thanks for reaching out and walking through what happened. I understand this was an unintended change, and I appreciate you acting quickly on your end.

We’re not able to review billing or account details directly here in the Community Forum, but I’ve gone ahead and created a support ticket on your behalf so the team can take a closer look at your account and refund request, and assist with reverting you back to your monthly plan.

Your ticket number is #1890765 - Please keep an eye on the inbox associated with your Figma account, the team will follow up with you there with next steps.

James Oh

New Member

Sorry I have a similar issue right now as well

Gayani_S

Community Support

Hey @James Oh, thanks for flagging this and sorry you're running into something similar!

For privacy and security reasons, I'm not able to look into individual account or billing details here in the Forum. Can you please reach out to us through the Support Hub.

You can see the full breakdown in Get help from the Figma Support team.

Hope this helps!

Jason Cole

New Member

hello, I just did the same thing. I just wanted a monthly sub and not a yearly sub can we change this please.

adamsmasher

Figmate

Thanks for your reply, @Jason Cole, and no worries.

Have you checked your email recently? I see that our support team replied to your ticket and explained the best approach to switching you to a monthly subscription. Let us know if you don’t see the email reply, or if you have any other questions more generally about managing your subscription.

Brad Leeming

New Member

Hi - I also just made this same mistake. I had a monthly subscription - which failed as I lost my bank card. When I went to reinstate it, I accidentally subscriped to annual instead of monthly which I cannot afford. Please can I be refunded so I can switch to monthly rolling.

Gayani_S

Community Support

Hey @Brad Leeming , thanks for reaching out!

For privacy and security reasons, I’m not able to look into account or billing details here in the Forum. I recommend to reach out to our Customer Support team through the Support Hub. Please mention that you want to switch back to monthly billing and request a refund, so they can review your account and let you know what’s possible.

For more info on how monthly and annual subscriptions work, check out Manage billing on the Professional plan.

Thank you,

Gayani

Валентина Сидоренко

New Member

Здравствуйте,

Я пишу с просьбой вернуть деньги за случайную годовую подписку.

Я пользуюсь тарифом Figma Pro каждый месяц. Cлучайно был переключён на годовую подписку? которую сразу же отменила. Поскольку это была непреднамеренная покупка, и я принял меры в течение 24 часов, я любезно хотел бы запросить перевести на ежемесячную подписку и убрав счет за годовую подписку выставить счет на ежемесячную.

Tom Reem

Figmate

Hello @Валентина Сидоренко, welcome to Figma Forum. I’m replying in English, so I hope that’s okay.

For background: When a Professional team switches from monthly to annual billing, Figma charges the annual subscription on the next monthly billing date. This article explains how the two billing cycles function: Manage billing on the Professional plan.

I can’t access or discuss billing details on this public thread, though want to make sure your request gets a closer look. I’ve opened a separate case for you: 2186567, and emailed you with next steps. Customer Support can review the annual charge securely and guide you with next steps specific to your account. 🙏🏻

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