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Question

Refund Request: Accidental Annual Subscription Change

  • May 8, 2026
  • 1 reply
  • 18 views
Davinnn

Hello,

I am writing to request a refund for an accidental annual subscription charge.

I have been using the Figma Pro plan on a monthly basis. However, on May 7th, 2026, the plan was accidentally switched to an annual subscription.

I realized this mistake on May 8th and immediately cancelled the seat/subscription. As this was an unintentional purchase and I took action within 24 hours, I would kindly like to request a full refund of the annual fee.

I would appreciate it if you could help me revert this and process the refund. Thank you for your assistance.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 8, 2026

Hi ​@Davinnn, Celyn from Figma Community Support here.

Thanks for reaching out and walking through what happened. I understand this was an unintended change, and I appreciate you acting quickly on your end.

We’re not able to review billing or account details directly here in the Community Forum, but I’ve gone ahead and created a support ticket on your behalf so the team can take a closer look at your account and refund request, and assist with reverting you back to your monthly plan.

Your ticket number is #1890765 - Please keep an eye on the inbox associated with your Figma account, the team will follow up with you there with next steps.

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