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Hello Figma Community & Support Team,I made a mistake when trying to add a new member to my Professional team and need your help.What happened: I already have a Professional Plan team (Team A, annual subscription). I wanted to invite another person and buy an additional Full Seat within Team A. However, instead of adding a seat to my existing team, I mistakenly purchased a brand new, separate Professional Plan (Team B) for that person. As a result, I am now paying for two independent subscriptions for the same person: my original Team A (for myself) and a separate Professional Plan under that user’s email. My real need is simply to add one seat inside my existing Team A. What I have done: I have removed that user’s edit access to avoid further prorated charges. I have already emailed Figm

I booked several hotel rooms for my team at the Config partnered hotel, the Hilton in Union Square.My office’s purchasing department needs me to show proof that this hotel was a partnered hotel with the conference. I checked on the Config website but as soon as bookings were full, they removed any information regarding partnered hotels. I need some sort of official proof that this hotel was partnered with the conference, which I can show for reimbursement approval.

Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.

Hi everyone:I'm experiencing a persistent bug when using the "Make Designs" (AI) feature. When I generate multiple screens, the "Copy Design" button only works the first time.If I try to copy a second or third screen from the same generation session, the button gets stuck showing the "Copying..." spinner indefinitely. To fix it and copy another design, I am forced to refresh the entire tab/session, which is quite frustrating when trying to move several screens to a Figma Design file.Steps to reproduce: Generate a set of designs using Figma Make. Click "Copy Design" on any screen (it works fine). Try to click "Copy Design" on a different screen or even the same one again. The button stays in the "Copying..." state and never finishes. Environment: Platform: Windows desktop app Has anyone

Hello,I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.Any help is much appreciated! Thanks!

Hi Figma team,I'm following up on my plugin Rond, which has been under review for over two weeks without any updates.I'd really appreciate a quick status check, or a heads-up if there's anything on my end that needs attention.Thanks for your time!

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanati

I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project.  I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining.  I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed.  How can I get access to these credits?

I am new to Figma make and started trying it out by asking it to organise some text in a specific way. The prompt was very specific and all the AI reasoning is correct, but the only issue is the preview will not load. I have tried clearing the cache and it’s still the same , has anyone else solved this issue ? There was some issues with locating my file, but it apparently was found according to the AI Still not viewable, even when I click the 3 dots beside “Vertical Settings List Design” and click “Preview Version”, nothing happens, is there any way to fi

👋🏻 Hi guys, I’ve run into what seems like a bug while working with the new slots feature in Figma components, and I’m curious if anyone else has experienced this.I’m currently implementing slots in my components and really like the concept so far. However, I’m facing an issue that makes the feature unreliable for my use case.The issue:Sometimes (not consistently), when I place a component with a hover interaction into a slot and preview the frame, the hover states inside that slot don’t trigger at all. Possible pattern I noticed:The issue seems more likely when using multiple slots within a single component For example, in a navigation bar with dynamic content on both the left and right sides (two separate slots), the hover states in the second slot often don’t work in previewAdditional observation:If I place placeholder elements (with hover states) inside the slo

Hello, I submitted a plugin for review weeks ago and haven’t even received an email update on status. Is it supposed to take this long? If so. what’s the expected review timeline? If not, is someone able to check on where mine got stuck. Here is the link to it.

I recently used Google Sheet Plugin to update the data in Figma. Unfortunately, only when I hit Sync, the data sync happens. When the other team member (with edit access) attempts to sync, the data doesn’t sync in the artboard (but they can able to see the data in plugin). Why is this happening and how I can able to overcome this - where all editors can able to sync it. 

Since a few months I have a bug where I cannot correctly paste components, items, anything into some components (in a set). This is quite frustrating and makes my workflow so much harder then necessary. This bug wasn't there before and since I use this almost daily it cost me a lot of extra time.. I think this video and file provided a lot of details: In the attachment the .fig file

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: exp

I cancelled my plan for May 2026-2027 billing cycle and figma is still charging me. It added an additional seat to my professional plan and the bill is coming twice of what it should be. I cancelled my plan before it renewed and now it shows overdue. I cannot get a professional plan unless I pay for 2 seats for the whole year even when I only need one. Can anyone help?

The Pencil tool is changing colors automatically and inconsistently without me changing any settings.Sometimes it draws in white, sometimes in black, and the behavior seems random. It also doesn't reliably detect the background color.Steps to reproduce:1. Select the Pencil tool (Shift + P).2. Start drawing on different backgrounds (black, white, colors, frames).3. Observe that the stroke color changes between white and black automatically.Expected behavior: Pencil should consistently use a color that has enough contrast with the background, or stay the same color as set by the user.Actual behavior: The Pencil tool switches between different colors randomly, even on the same background, without any change in settings.Why this is a problem: It interrupts workflow while sketching or wireframing. I have to constantly check and manually reset the color.Feature / Improvement request:Improve automatic

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

Bonjour,Je rencontre un problème avec l'intégration d'un prototype Figma via iframe sur mon site web.J'ai suivi les étapes officielles : mon prototype est bien configuré en accès public ("Anyone with the link — can view"), et j'utilise le code généré via "Get embed code" depuis Figma.Malgré cela, l'iframe affiche systématiquement une erreur HTTP/1.1 500 Internal Server Error.J'ai testé les deux formats d'URL :• https://embed.figma.com/proto/... (généré automatiquement par Figma)• https://www.figma.com/embed?embed_host=share&url=... (format alternatif)Les deux retournent la même erreur 500.Pourriez-vous m'indiquer comment résoudre ce problème ? Est-ce une restriction liée à mon plan actuel, ou y a-t-il une configuration spécifique à effectuer pour que l'embed fonctionne correctement ?Merci d'avance pour votre aide.

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

Hi Figma team,My plugin “TransEasy” has been stuck in review for around 30 days, and I haven’t received any rejection email or additional feedback yet.This is my first published plugin, so I’m not sure whether:- the review queue is currently delayed,- there are missing requirements,- or if something may have gone wrong during submission.The plugin is a simple translation tool for selected text layers.I’d really appreciate it if someone could help check the review status or let me know whether I should resubmit a new version.Thank you!

We’ve run into a decently major issue when it comes to the new Slots in Figma.  We’ve seen this happening quite a few times before but had trouble reproducing it.  On occasion, designs we’ve made that include slots break. Sometimes this happens when we click the designs, but often times it happens out of nowhere, without our knowledge. This is a big issue, as these designs need to stay consistent for our development team. I have two examples attached where we’ve been able to reproduce it, seemingly by reloading the page.  What happens:We create a design including a component using slots The slot itself has auto-layout set up. In one example that’s simply horizontal, the other has a wrap. This works fine, until suddenly it breaks (We don’t know what causes it) the widths of some elements inside the slot changes causing the original design to break. When

I have tried to contact sales 3 times over the last few weeks, so far no response. I see a lot of topics about this. What is going on?

Hello, I submitted a plugin for review on 25th of april and got no feedback or anything by now. In my community review mail from 1st of Mai the plugin was already listed with a couple of views but in my account it is still in the review status. Can somebody help me? Did I missed an email? thank youuuu