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Hello,We have received a notification indicating that your app may stop working after January 2027 because it is currently running on a platform that will no longer be supported.As your app is actively used in our Atlassian Cloud environment, we would like to understand your plans regarding this change and how it may affect our organization.Could you please provide information on the following points? Migration Strategy Do you plan to migrate the app from Atlassian Connect to Forge or another supported platform? Is there already a migration roadmap or target timeline available? Impact on Existing Functionality Will the current app continue to function without changes until January 2027? Are there any features that may be impacted or deprecated before that date? Customer Actions Required Will any action be required from our side to support the migration? Will reinstallation, configuration changes, or data migration be necessary? Licensing and Commercial Impact Will there be any

Yesterday evening, my account showed more than 2,000 AI credits. This morning, the balance was zero. I did not expect to use all of those credits overnight.Could you please check my credit usage history and explain what caused the balance to drop? If the credits were deducted in error, I would appreciate it if you could restore them.Thank you for your help.

I am in a subscription on Figma make. I notice I can no longer see the save button on the left side  by the AI chat window which also showed the files you amended. It usually list the amended files and an undo button to cancel all the changes in that file. Also in the top menu its greyed out. What’s going on? Screenshot attached

Hello,we found the following issue when swapping libraries. It seems Figma properly swaps variables, but not modes. As soon as a mode is applied on a frame or a component / variant it is not correctly swapped and shows duplicated modes.We were able to isolate the issue in a very simple file setup (see attachment).File 1 - Test LibContains a simple color variable with 2 modesContains a simple style as well (not using the variable)File 2 - Test CompContains frames using the variables from the Test Lib, one applying also a mode, one applying the style.Contains a simple component set. Each variant uses the variable. One variant also applies a mode.This is how it looks in the original Test Lib fileThis is how it looks in the original Test Comp fileAfter copying both files and swapping, it looks like this in the Text comp (copy)Obviously the variable is still applied, but modes are not.Library is correctly connectedWhen looking at the details of the layer it is very obvious that we have a br

Hello,I have been a digital teacher with an education account (redacted by the moderator due to PII) for several years. The institution where I teach (Cifacom.com) is changing email providers this year and moving from Google (Gmail) to Microsoft (Outlook). How should I proceed so that my second-year students, whom I will see again on 10/5 for their third year, can continue to use their Figma accounts, and without losing the work they have already done in the second year?Best regards, Marc MannevY

Update: Managed to solved it without a new plan. You can close this topic.Hello, I don’t want to renew plan for now, as I work with a figma plan on my company email.However, my existing account which is a private email, now under locked and I can’t access my files or undo it.I need help solving that asap. Thank you,Asaf

So, I have a component with video layer, then an instance of a button to control the play pause. It works in the master component but not in children.I’m noticing lots of users struggling with this and seen had written similar topics but had no replies. What I’m asking is, that along with other similar sort of bugs/issues is there timelines to get these sorted?I’m having to create two versions of the same variant, one with and one without autoplay, which seems a bit unnecessary when the prototype controls already offer a play/pause, but for non-components.

Hi Figma Support,I'm experiencing an ongoing issue with email notifications for comments. All notifications are enabled at both the account and individual file levels. I've already checked my email filters, spam folders, and notification preferences, but I'm still not receiving comment notification emails.Could you please investigate whether these emails are being generated and delivered correctly, and whether there's any issue or suppression affecting my account?This is impacting my daily workflow, as I rely on comment notifications to keep track of client feedback.Thank you!

原本创建图片我可以选择现在的画布把画布变成一张图片 直接选择就可以生成快照 现在我必须先导出这个画布 然后再给想他要编辑的图片添加参考图！好麻烦啊！！

When I try to login to my figma account in another device, it requires Gmail code authentication, but the email never sent to my inbox, already checked the inbox, junk, or spam folders but still nothing.My email is (redacted by the moderator due to PII).Thankyou

Hi everyone! I’ve been accepted for Config, but I registered using my previous company’s email and Figma account. I’ve since moved companies and can no longer access that account to update my registration, email, and company details for the event badge.Has anyone run into a similar situation? Were you able to get your registration details updated? Would appreciate any pointers. Thanks!

Hello Figma Support Team,I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.Account：(redacted by the moderator due to PII) was mistakenly enabled when applying for edit permissions. The monthly payment feature has not been utilized. Please help cancel this monthly subscription order.Thank you for your time and help. 

I've been trying to pay for the subscription since yesterday. But the payment failed.A check with the credit card company shows that Figma is trying to charge the card with incorrect Expiration Date. But I updated the Expiration Date. And still it doesn't work.The credit card company claims that the last check of the transaction was yesterday. Additional attempts are not even sent to the credit card company. I tried another credit card, same problem. What should I do?! 

Hi, I need help recovering access to my Figma files. My Figma account was linked to my college email ([Redacted by moderator - 2026/10/08]), which has been deactivated after my transfer without notice. I can no longer log in, and all my design files are stuck there.I have a personal Figma account ([Redacted by moderator - 2026/10/08]) and would love to transfer the files there if possible. The college confirmed they cannot restore the email.Is there any way Figma support can help me regain access or move the files?Thanks so much in advance!

Hi! My organization has limited the use of AI to just the protected environment Copilot 365 has to offer. I can use Copilot Studio, which provides Agents with ‘tools’ to access a range of MCP servers. Figma, sadly, is not one of them.If I attempt to add a custom MCP server for Figma to Copilot Studio, it fails on authentication. I’ve seen other posts on the forum about the issue as well. According to Copilot this issue is caused by Figma not allowing Copilot to authenticate. Since Microsoft has such a large audience using their apps, it would be great if Figma allowed Copilot 365 to also access to authenticate.Would it be possible for Figma to add/allow Copilot 365?Thanks!

all AI features for figma education are missing, how can i fix this?

I’m experiencing a prototype interaction bug across multiple Figma files.The visual elements remain in their correct positions, but their interactive/click areas are being automatically displaced or repositioned, causing the hit areas to appear somewhere else on the canvas.For example, in the attached screenshot, the Delete icon and Continue button are visually positioned correctly, but their corresponding blue interaction areas are significantly offset from the actual elements.This seems to happen with elements that have prototype interactions linking to another page/frame. The interaction areas appear to move or scroll independently from the elements they are supposed to be attached to.Expected behavior:The interaction/click area should remain aligned with the corresponding element and move together with it.Actual behavior:The interaction area becomes displaced from the visual element, sometimes appearing in a completely different position within the frame.This issue is occurring acr

Im using figma make and the Copy design option is missing in one of my Figma Make files, so I cannot copy the preview as editable layers into Figma Design.I have a Full seat in a Professional team, and Copy design is available in other Make files in the same team. The affected file’s preview loads correctly. I also duplicated the file, but the option is missing in the duplicate.

是谁把之前的功能界面改成现在的样子？他们觉得现在的界面更容易用吗？不！我觉得这简直太糟糕了。没有历史，任何错误的行动都会毁灭一切！为什么要更新这个界面？我就是无法理解。 

The IssueI am trying to give team level view permissions to members but they are not being received. Because of the confidentiality of the project, access permissions are controlled at team level and is set to “People invited to team”.  I am inviting the team members the same way I’ve done everyone previously but they don’t receive an email and they have no notifications to accept. Even if I add them to the team and then share a link they still can’t access the team or pages. Unless they are able to “Accept” the invitation they can never access any of the team content. Even this behavior feels inconsistent, because sometimes they can request access and sometimes it says it can’t be found. (Picture attached) It’s causing major issues with giving access to our new devs.  It’s also difficult to trouble shoot because they are on such a large time difference we are rarely on at the same time.Additional Info:We are on an Enterprise account We predominately only have trouble with our contract

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

Support ID: srid_VTXP744JYW0VNG563KW63HBEP

I used a code instance from Figma Make in figma sites for my website but when i publish the site it doesn't show up. It shows on preview but not when published.