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Report a Problem

Experiencing issues? Report them.

  • 920 Topics
  • 3,428 Replies
920 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

1120
S
Figmate
12 days ago
Chris64
Chris64New Member
asked in Report a Problem
Are the export settings and naming incorrect or mismatched?

My settings are: I would expectNAME.svgNAME@1.5x.pngBut I getNAME@2.svgNAME.pngLike it’s an *.svg, “@2” makes no sense? Is there something I’m overlooking here?I have even downloaded sketch for cross-checking. Skech behaves as expected.and i mean figma behaved like that once as well?!

00
Chris64
25 minutes ago
Aleksandr Flid
Aleksandr FlidNew Member
asked in Report a Problem
Поиск по комментариям

Добрый день. Не работает поиск по комментариям на длинных комментариях.

01
J
Figmate
1 hour ago
LarsJ
LarsJNew Member
asked in Report a Problem
Sudden performance issue with findAllWithCriteria

Hi,Running into an issue where findAllWithCriteria suddenly gets a magnitude slower than it normally is/Closing the file and re-opening it or restarting Figma resolves the issue for a while until it happens againHere’s the sample code:const start = Date.now();const n = frame.findAllWithCriteria({ sharedPluginData: { namespace: annotationNamespace, keys: [annotationKey], },});console.log('result', n.length, Date.now() - start, figma.skipInvisibleInstanceChildren);Here’s the output when it works normally:result 28 0 trueresult 364 3 trueresult 57 1 trueAnd this is the output after it starts to happen from my console.log:result 28 18 trueresult 364 1678 trueresult 57 179 trueAs you can see it goes from 0-3ms to 18ms - 1700ms, almost ~1000x the expected time.The issue is relatively rare and I haven’t found any specific patterns that triggers it. It’s not related to the skipInvisibleInstanceChildren flag but seems to be more common in larger files and when doing a lot of

50
LarsJ
1 hour ago
Fatima Gami
Fatima GamiNew Member
asked in Report a Problem
i had figma ai but its gone

why Figma’s Ai suddenly gone? I tried to restart app couple of times, but it didnt helpI really liked AI features, is there any way to get them back?

00
Fatima Gami
1 hour ago
Ivica_Batinic1
Ivica_Batinic1New Member
asked in Report a Problem
Could not publish plugin: Bad request.

I'm encountering an issue updating the Chakra UI - FigPilot plugin to version 16. The error message reads: Could not publish plugin: Bad request. The upload API call appears to be failing, but there are no visible form errors.The original library author, Segun Adebayo, has given me the necessary rights to update the plugin.Please advise on how to resolve this issue.  

91
y_toku
Figmate
4 hours ago
Ashu Sirswa
Ashu SirswaNew Member
asked in Report a Problem
Why there are different widths of Coloumn Grid in 12col/ 20px Gutter system?

Hi ​@figma_admin Although CSS grids are useful for consistent box sizes and much more. But inside Figma, I just noticed the width of 12col. grids with 20px gutter are varying. These were supposed to be equal.But these are same when we change gutter to 24px, the problem arises when we use gutter 20px in 12 col-grid.I attached ss for clarification.Have anyone noticed this before? 

20
Ashu Sirswa
5 hours ago
Bruno12
Bruno12New Member
asked in Report a Problem
Component text property with 2+ local variables fill breaks on theme mode change

ExplanationWhen creating a component, with variable text as a property and filling its text with 2+ token variables (with 2+ modes) sourced from “local variables”.Instances with text variants (different text content) break on a “local variables” mode change, resetting its text content to the component property default & forcing it to stay that way (unable to change) ReplicateCreate 2 local variable with 2 modes Create a component with text (text content as a proeprty of Component) Make text from component have different colors sourced from variable of step 1 Create an instance and change its text content Change variable mode (at instance “Appearance” design section) Text Content gets resetted to orginal component default property & its unable to changeExample  

51
y_toku
Figmate
7 hours ago
Erika M
Erika MNew Member
asked in Report a Problem
Items disappearing when dragged or selected from libraries on ONE FILE only

All of a sudden any component I drag from the assets menu or choose from a plug in like MaterialUI disappears as soon as it hits my canvas. I can see the bounding box of the frame highlighted in purple, but there is no content inside. I also can’t copy/paste anything into the file. I’ve tested on desktop and web multiple, and it persists. The kicker is that this is only happening in one file. Is there some kind of weird setting I accidentally enabled with an accidental keyboard shortcut? I’m so confused and also now literally can’t do my work…. Thanks!

82
Erika M
14 hours ago
Seju
SejuNew Member
posted in Report a Problem
Metrics tab issue report

I can't see the Total Views or Individual Product Views under the Metrics tab after updating to the latest version. Could someone help me determine if this is an issue specific to my account or a general problem affecting all users in the community?    

161
Celine_Figma
Figmate
19 hours ago
Mayur_Shashiprakasha
Mayur_ShashiprakashaNew Member
asked in Report a Problem
Error with SVG Export

I'm trying to export an icon as an SVG from Figma, but the saved file is incorrect and incomplete.The square in the original icon doesn't appear when exportedWhat am I doing wrong? How can I export correctly?

82
Mayur_Shashiprakasha
20 hours ago
S
SC123New Member
posted in Report a Problem
Presentation link page unresponsive (only 15 slides)

Takes over 10 sec to load a presentation link (with only 15 slides) on browser and in app. Browser shows page unresponsive first then finishes loading. Would be great if it loads faster so we can share the link and viewer can quickly see it without waiting too long or thinking it’s not working.

21
Gayani_S
Figmate
21 hours ago
Lida Kleimann
Lida KleimannNew Member
asked in Report a Problem
Shift select doesn't work

Hello everyone! I’ve encountered a very annoying bug that has made it almost impossible to work in Figma.   As you can see here, if I select a text element and another element, using the shift and release the shift button, it duplicates the text and deselects the elements i wanted to group. Curiously, rectangle or any other drawn elements do not duplicate when selected, and there is a work-around by selecting two elements by dragging your coursor, but it is not a realisting fix in any scenario. It is only an issue on my Macbook Pro M2, as my other laptop (Macbook Pro Intel) doesn’t seem to have this bug.  I would be very grateful for any tips and suggestions! 

71
Gayani_S
Figmate
21 hours ago
Camille LB
Camille LBNew Member
asked in Report a Problem
Le "drag" ne fonctionne pas lorsque je suis sur "Present"

Bonjour,Je rencontre un problème sur l’effet “on drag”, il marche lorsque je clique directement sur le flow, mais lorsque je clique sur le bouton de présentation, le drag ne marche plus, un écran bleu apparaît ce qui signifie que l’animation est active, mais je ne peux pas le faire marcher sur la présentation. Pourriez-vous m’aider à résoudre ce problème ?

51
Celine_Figma
Figmate
21 hours ago
Chaunuk
ChaunukNew Member
asked in Report a Problem
Режимы наложения не работают, если я включаю размытие слоя.

I want to apply a blend mode to a blurred object, but when I blur it, the blend mode disappears. There was no such thing in the old versions. I would be grateful if you could help me solve this problem.(Я хочу применить режим наложения к размытому объекту, но когда я его размываю, режим наложения исчезает. В старых версиях такого не было. Я был бы признателен, если бы вы помогли мне решить эту проблему.) 

151
Celine_Figma
Figmate
22 hours ago
ahmadfawaid
ahmadfawaidNew Participant
asked in Report a Problem
The Instance text doesn't reflect Component changes

Sorry, the title is wrong. I can’t update it.I have a problem where the text in the component and its instances doesn’t update when I change the font weight in the text styles.styles does not update to reflect changes made to the component. Steps: - I created a button component, and the text in the button uses text styles- The font in the text styles is linked to a variable Issue:When I change the font weight in the text styles, the button text in both the component and its instances doesn’t update.Note: this issue only happen when the font is linked to a variable. Figma file here

717
ahmadfawaid
1 day ago
Vadim6
Vadim6New Member
asked in Report a Problem
Autosave does not work when moving files

Hello! Please help me to figure out the problem. Autosave doesn't work both in the web version and in the desktop app. Every time after moving files into a frame or any other actions, I'm warned that the changes have not been saved. Plugins aren't loaded, there have been situations when I was able to load them, but then the page started to freeze. I've tried logging in with and without VPN, both through the browser and through the app, it still doesn't work. I've cleaned the cache and the memory on the PC. I've tried to create a new Figma account. I've tried to log in through another PC. I've also tried to change the browser. Tried the same thing with the wi-fi.Nothing helps.I really look forward to your help in solving this issue.

51
y_toku
Figmate
1 day ago
Paddy Odebiyi
Paddy OdebiyiNew Member
asked in Report a Problem
Subscription Issue

Hi I started a company with a custom email last year which I don’t have access to anymore. I was charged a renewal yearly subscription.  Can I get this money refunded ASAP? Thanks. I do not want the subscription.

151
J
Figmate
1 day ago
Mr Siddhit
Mr SiddhitNew Member
asked in Report a Problem
Recovering Hacked Figma Account

Hi Figma Community,I am seeking urgent help with recovering my hacked Figma account. My account was recently breached, and the email address associated with it was changed without my consent.I need assistance to:Restore my account to its original status, including access to all my files and data.This situation is critical, and I’d appreciate any guidance or support from the community and Figma’s support team to resolve it as soon as possible.Thank you in advance for your help! Best regards,Siddhit ShahTicket #1231742).

222
J
Figmate
1 day ago
Thomas Sola
Thomas SolaNew Member
asked in Report a Problem
Yet another performance post

I’ve gone through all the memory/performance improvement steps for the desktop app. The only thing I haven’t done is break up my files. To be clear. These very same files worked just fine prior to UI3. So I don’t think the problem is really the files. The only way I can break up my component lib (which is smaller than any I’ve seen in the community) would be to put variables in one lib, text styles in another, inputs in another, etc. The only way I can make my files smaller would be to only have 1 page per file. Most of the performance threads I’ve seen are around specific issues or prototypes. My performance issues are with any and every aspect of Figma. Loading files being the most annoying. I’m also on an M2 Ultra Mac Studio with 192 GB of memory. It’s not my setup. Is UI3 just worse all around on memory?

111
J
Figmate
1 day ago
Jeet Shah
Jeet ShahNew Member
asked in Report a Problem
CORS Error in Figma Plugin Despite Configuring allowedDomains and devAllowedDomains

I am encountering a CORS error in my Figma plugin. Previously, it was working fine after adding entries in the manifest.json for networkAccess. My current configuration is: "networkAccess": {  "allowedDomains": [    "*"  ],  "devAllowedDomains": [    "*"  ],  "reasoning": "Dev Purpose"}Despite using "*", the plugin has started giving CORS errors recently. Is there any change in how Figma handles networkAccess, or is there something else I need to check to resolve this issue?

171
y_toku
Figmate
1 day ago
Sansin
SansinNew Member
asked in Report a Problem
Library updates gives an error and instances are not updated in design files

Hi,I'm having an issue with publishing some updates in Figma. When I try to publish the library updates, I get an error for 38 changes (text-related), and it doesn't update them.I'm also running into a problem with instances. I changed the content colours using local variables, and it updated the design system file. But when I publish the changes, the instances still follow the old colours. For example, the table cell component and all the table instances are still showing the old design, not the updated one.Thanks in advance

61
y_toku
Figmate
1 day ago
Mads_Emmertsen2
Mads_Emmertsen2
asked in Report a Problem
Figma prototypes are very slow

I have had issues lately where my prototypes are super slow. I have tried: Removing as many auto layout frames as i can Removing as many unnecessary interactions as possible Removed variables that was used in prototyping Detaching a lot of instances Created a flow that avoided overlays I did manage to create a prototype that was usuable by exporting my frames as png and bringing them back in to Figma and putting the components necessary for the flow on top of the images. But this solution obviously isn’t great in the long run. I think the issue might stem from a component from my design system. But I haven’t located the issue yet. Has anyone had similar issues and found a solution?

11125
y_toku
Figmate
1 day ago
Harsha_Hassan_Ravindra
Harsha_Hassan_RavindraNew Member
asked in Report a Problem
Unable to update variable description - REST Api

Hi Everyone, I am using Figma Rest API to update the variables on Figma File...  I came across a situation where I am unable to update the variable-description through the API.... For example,consider someone has edited the description on Figma file.. I want to keep the description as it is defined in tokens( I am using styled-dictionary), if I run the figma-api script, was expected to update the description as it is in tokens, but it is not working.. It is working w.r.t tokens values, but not the description..

100
Harsha_Hassan_Ravindra
1 day ago
Shannon K'doah Range
Shannon K'doah RangeNew Member
asked in Report a Problem
Zoom keyboard shortcuts are different for separate accounts

I have two Figma accounts - a company account and a personal account. On the company account, the keyboard shortcuts for zoom are:1 for Zoom to fit2 for Zoom to selectionCOMPANY ACCOUNTOn the personal account, the keyboard shortcuts for zoom are:Shfit + 1 for Zoom to fitShift + 2 for Zoom to selectionPERSONAL ACCOUNTThis is driving me crazy as I’m always hitting the wrong shortcut in the wrong account. Why can’t they be the same? Can I fix them somehow? Cheers, Shannon 

38512
Shannon K'doah Range
2 days ago
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