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This happened just now. When I editing my file, a lots of pics and multiple background colours of the files are all disappeared. They could be choosed and clicked, shown with blue line surrounded, but they just couldn’t be shown and neither could be exported. I’m freakin out right now😭 

Sorry figma team, I would like to ask for help to recover my files in my permanetly deleted account. I accidently deleted when I decide to unfollow the plan.  this is one of my links of my old files   I hope this will help. 

Hi Figma Team,I need help regarding a Figma file that is no longer accessible from my account. I’d like to understand whether the file may be recoverable.The file was associated with my Education account, and I can provide the relevant file URL, account details, screenshots, and other information privately for verification.Since some of these details are sensitive, I would prefer not to share them publicly. Could someone from the Figma Support team please advise me on the appropriate private channel or next steps?Thank you for your help.

Is your prototype mode crashing your pc

Reembolso e cancelamento do plano1 respostaPrezada Equipe de Suporte do Figma,Venho por meio desta solicitar respeitosamente o cancelamento da minha assinatura recente e o reembolso integral do valor pago. Infelizmente, houve um mal-entendido durante o processo de finalização da compra, resultando em uma aquisição não intencional.Gostaria de esclarecer que isso foi totalmente acidental e que o produto não será utilizado. Como esse orçamento foi destinado a outras despesas essenciais, solicito gentilmente a possibilidade de estorno da cobrança e devolução do valor para o meu método de pagamento original.Seguem os detalhes da minha conta para sua referência:

Hi Figma Team,I need help regarding a Figma file that is no longer accessible from my account. I’d like to understand whether the file may be recoverable.The file was associated with my Education account, and I can provide the relevant file URL, account details, screenshots, and other information privately for verification.Since some of these details are sensitive, I would prefer not to share them publicly. Could someone from the Figma Support team please advise me on the appropriate private channel or next steps?Thank you for your help.

Hello Figma Support,I am the owner of two Figma Design files, but both files are stuck in View only mode. The "View only" button is greyed out.My account appears as "owner" in the Share dialog.Affected files:- ProDesign. Обучение- Фирма "Уровень"The issue happens in both Figma Desktop and Chrome.I have already reset Figma and restarted the app.My Starter team has 1 folder, there is no "Locked" label or warning banner, and the Team folder contains only 2 files.The affected files appear in Recents but are not in Drafts or in the visible Team folder.Figma AI Support suggested that my editing seat or the underlying file location may be the problem.Could you please check my account's editing seat and the actual location of these files and restore my editing access?Thank you.

I originally intended to purchase a Dev position, but upon entering my own project file, I discovered that even though I had been assigned a Dev position, I was unable to edit the content within the project file. Consequently, the system popped up a prompt asking if I wished to enable editing. Without my knowledge, it subscribed me to an additional FULL position.I find this extremely unreasonable. I could have edited the content in the project file, but I paid an additional $15 to use the code mode, only to find that I can't edit it anymore. Now, I'm being forced to spend another $20 to buy this position!

Hello,I am experiencing an issue with my AI credits on my Starter plan. When I check my AI balance from the canvas, it correctly shows "500 credits left" and "150/150 daily credits left". The Usage tab also shows 0/500 used.However, when I try to use any AI features, the system prevents me from doing so, acting as if my balance is zero.I have attached screenshots of my usage hub and AI balance for your reference. Could you please help sync the balance properly?Thank you, Demien 

Since September 17, 2026, I haven’t been able to change fonts in Figma on my iPad.When I select a text layer and tap the font name, nothing happens and the font list does not appear at all. I cannot select or change the font.This happens with Figma’s default fonts and Google Fonts as well, not just locally installed fonts.The issue occurs in multiple files, including newly created files.I’ve tested Safari, Chrome, Firefox, and Orion, but the issue is the same in all browsers. I’ve also tried clearing browser data, Private Browsing, restarting the iPad, turning off iCloud Private Relay, and requesting the desktop website.It was working normally on September 16 and suddenly stopped on September 17.I’m using Figma in a web browser on an iPad.This is preventing me from working on my Figma projects and is urgent. I would really appreciate it if this could be investigated as soon as possible. Please lmk if you need a screen recording or any additional information to reproduce the issue.

Minha conta deveria ser conta de estudante, pois estou em uma instituição de ensino que criou essa conta para mim, assim como para outros estudantes. Por algum motivo, minha conta está agindo como uma conta normal, sem os benefícios, mesmo sendo uma conta de estudante. Gostaria de corrigir isso o quanto antes para continuar as atividades da faculdade.Segue a tela para mostrar que o plano não é o de estudante. 

Three Dev seats were mistakenly purchased under separate Professional teams due to a misunderstanding of Figma’s team-specific seat billing.We intend to use all three Dev seats under our main team.We’ve already submitted a support ticket and would appreciate any help escalating it internally, as the amount involved is significant and the issue is affecting our current development workflow.

Hi Figma Support Team, less than an hour ago, I subscribed to the professional seat for a project and was charged $20. On a further look into my tasks, I found out the Professional features I need it for, have been completed with my previous subscription. And I do not need the for the tasks at the moment. I would like to kindly request a refund for the $20 charge.  Thank you for your understanding.Best regards,Chris,

When I select the frame and if i either preview or present it figma freezes and I have to close and open the figma again. Sometimes it will unfreeze but still I can't see the preview.

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. Notes: Issue appears intermittently. Seems to cache or persist incorrect starting points until the file is reopened.

Hello,I would like to request a refund and also cancel my subscription to ensure that there are no future charges.I subscribed because I found information on Google indicating that I would be able to convert my Figma website into HTML code for WordPress. However, I have spent the last three days trying to do this and have not been able to achieve what I had planned.Unfortunately, I am very dissatisfied with the service, as it did not meet my expectations or the purpose for which I purchased the subscription.Could you please assist me with the refund process and confirm the cancellation of my subscription?I look forward to hearing from you.Thank you.

FigJam issue.When adding a next step in a flow chart, using the arrow buttons, the next step is not created properly. The text is invisible and the box is not showing on the screen after clicking on the canvas. The new box is not behind the section either.It does not happen every time, but when it starts it persists for that arrown on that box. 

Hey guys, lately I have been facing a performance issue with the figma preview funcionality. I work with web design and once I have my design finished I usually visualize the result with the Preview feature. But right now it seems that my CPU and laptop fans go crazy.If I open the preview mode into another dedicated tab to have it fullscreen its even worse and my CPU literally stays in the 95% to 100% range. To make it worst, once I kill the preview tab to stop overloading my CPU, it still remains at 95% to 100% with the fans going crazy, so I need to kill Figma in Task manager and reopen it.The simple solution for now is to not use the preview/presentation functionality, but I would like to see if someone else is suffering from the problem and insights on what can be done. 

we use Linear at work and the plugin of linear doesnt open in figma, i only see the start screen of the plugin, but after press the login button nothing happens. i tried everything, resetting figma and browser settings. Restarting my macbook etc.

Hi,I’m experiencing an issue when duplicating a page that uses a design system component with a slot.Steps to reproduce:In a working file, create “Page v1”. Add an instance of a design system component that contains a slot, for example a modal. On “Page v1”, create a local component, for example a data table. Place an instance of this local component inside the modal slot. Duplicate “Page v1” to create “Page v2”.Expected behavior:The component instance inside the slot on “Page v2” should reference the duplicated local component from “Page v2”.Actual behavior:The local component is duplicated correctly on “Page v2”, but the instance inside the slot still references the original component from “Page v1”.This makes duplicated pages unreliable for versioning, because some nested instances still depend on the previous page.Could you confirm if this is expected behavior or a bug?Thanks!

Hi, I opened ticket #2096251 on August 27 regarding library updates and new variable modes not syncing properly in the desktop app (works fine in browser, but the desktop app shows stale update indicators that won't clear even after clearing cache and a full reinstall). I haven't received any response since, and the issue is still ongoing. Could someone check the status and escalate this? Thanks!

Hi team,As instructed on the Figma MCP Catalog page, we are reaching out to apply to register our custom MCP client for access to the Figma Remote MCP Server ((https://mcp.figma.com/mcp)).About JumpCloud AI GatewayJumpCloud AI Gateway is an MCP governance platform that gives IT and security teams centralized visibility, access control, and governance across every MCP server their employees and AI agents connect to.Why it helps Figma customersWe've seen demand from JumpCloud customers to have their Figma MCP server governed through AI Gateway. Registering Jumpcloud AI Gateway as an approved MCP client lets these enterprises adopt Figma's MCP through their existing JumpCloud SSO, with per-user scoping and full audit trails - turning a common security-review blocker into an easy approval and accelerating Figma MCP rollout across design, engineering, and product teams. Could you please get the following redirect URLs for Jumpcloud AI gateway registered in Figma?https://console.jumpcloud.co

I’ve been experiencing this issue for several weeks now, and it’s starting to make Figma Motion impossible to use. Within Figma Motion, the colours display correctly (for example, #4D0020), but after exporting, the resulting videos appear noticeably darker (#4D000B).This colour shift significantly impacts the output quality and makes the tool unreliable for production work. I’m hoping this can be resolved as soon as possible, as the tooling and UI are otherwise excellent and very intuitive to use.If anyone has found a workaround or solution, I’d really appreciate hearing about it. 

HiI am creating this separate topic as a follow-up to this existing thread, as I am experiencing the exact same issue and wanted to share some technical findings.When exporting animations to MP4 from the Figma Desktop app on macOS, an animation that exported perfectly a few weeks ago now renders drastically darker, despite using the exact same project and export settings.I compared the media files in VLC and found a clear change in the underlying color matrix used by the encoder:Old (Correct) Render: Encoded using ITU-R BT.601 New (Bugged) Render: Encoded using ITU-R BT.709I'm attaching screenshots comparing the original canvas, the old vs. new renders, and the VLC codec data to help illustrate this.Hope this helps the engineering team pinpoint the exact regression!