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Segui o passo a passo para realizar a verificação, e estou aprovado pela SheerID para ter acesso ao plano educacional, porém não foi o que aconteceu, o figma apenas me deu acesso ao plano gratuito que não possui as funções necessárias para dar continuidade as aulas da universidade… Por favor corrijam isso, preciso dar continuidade nas aulas. Estudo na Universidade Catolica de Salvador (Ucsal)Segue abaixo retorno da SheerID: Para sua conveniência, seguem os detalhes da sua aprovação: Nome: Rodrigo Costa Data: 10 de fevereiro de 2026 ID de verificação: 698a748bc6eb2e50a7bfb5c8 ID do usuário: 1602838541973265168

Problem: Hi,I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another.I tried all the recommendation solution from previous issue (searching on this forum) but the issue still there 

Hi,I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).[redacted by forum admin/moderator to remove PII]this was the file link. please help me restore

Hello Figma Team,I’m a frequent user of the Figma app on macOS, and I’d like to share a small usability suggestion that could help prevent accidental interruptions during work.When using the app, I often press Command + A to select all elements. However, because Command + Q is very close on the keyboard, it’s easy to accidentally trigger it. When that happens, the app quits immediately and the current window closes, which interrupts the workflow.It would be very helpful if the macOS app could include an optional confirmation dialog before quitting (for example, “Are you sure you want to quit Figma?”), similar to what some other applications implement. This could help prevent accidental closures caused by nearby keyboard shortcuts.Thank you for building such a great tool and for continually improving the product experience. I hope this small suggestion might be helpful for the team to consider.Best regard,Bowe

I added annual seats by mistake today, can i know if have any way i can remove the annual seat without extra billing, no people assigned for it. I try to send email to support, but still cannot get any feedback.Any advice or insights would be greatly appreciated. Thank you in advance for your help!

Hi Figma community,I've been experiencing an issue with the Point & Edit feature it gets stuck in a loading state and never resolves.Steps to reproduce1. Click on the Point & Edit feature in Figma2. The loading state triggers ("Live preview loading, interactions may not be saved")3. It stays stuck indefinitely :  mine has been loading for over 2 hoursWhat I've tried- Reloading the page- Logging out and back in- Waiting it out still stuckNothing has worked so far. The rest of the editor seems functional, but Point & Edit is completely unusable.Environment- Tried in both browser as well as in AppHas anyone else run into this? Is there a known workaround or fix?Attaching a screenshot for reference. 👇  

I have a design system that I published as a library. I’m consuming this library in another file for a slide show. Up until now, I never got an error when trying to access variants in the slide show file. But as of today, I am getting this message for a seemingly random assortment of instances: “The properties and values of this variant are conflicting. Change the applied values on this variant to resolve this.” I don’t get this error when interacting with variants inside the authoring file.  I looked up this error message on the Figma forum, and it says it appears when Figma detects that two variants are identical, regardless of whatever they’re named. But in my case, the variants are absolutely not identical. They have many differences in names and values and they have never produced this error either on the authoring or the consuming side until now.  I saw that Figma dropped the “Slo

A user reported that several people in her contact list have received this email today and she doesn’t even have a Figma account.  Was there a recent compromise to Figma’s system?  If not, what is causing this?  Emails are being sent from Figma’s domain, no-reply@mail.figma.com.  See attachment for more information.  Need to know what caused this and how to prevent future emails like this. 

On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.

I noticed that my Figma app hasn’t received some of the recent updates such as new left navigation bar and Slots for components.I’m using the desktop app, and I also tried installing the beta version, but the features still don’t appear in either version.To troubleshoot, I also reinstalled the application, but the issue remains the same.Are these updates still being rolled out gradually, or could this be related to account permissions, region, or workspace settings?Thanks in advance for your help! The actual left bar  No new UI in the help section 

Hello,I was just charged today for multiple seats and a renewal, totaling around $78, and I did not realize this would happen. I was only intending to use a collaboration seat and did not mean to upgrade to full seats by any means. Some team members requested access, but i never approved and they never used it and it seems this automatically created full seats and charges, which I did not notice at the time. I will not be using these seats at all. and i haven’t used them before. the charge has just happened and i really do need a refund i only use collab seat with only the benefits of it and i dont need more! 

I have created a site on Figma that is currently publised, and contains a customer info page to be completed by user. When submitted, the info is not automatically being received by me as they once were to my professional email address

When I click on the prototype button, two windows open. The first window remains blank, and the second window always starts at the beginning of the flow. Previously, it was possible to start from a specific screen within the flow. The loading time also seems slower. 

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

Hello,I’ve upgraded my seat to developer and re-authenticated in Claude Code to the Figma MCP server. But I still get rate limited on the very first call. According to the table I should get at least 10 calls per minute.Annoying paying money for the pay wall, results in the same pay wall.

Hi figma,I’ve lost access to my old school’s student account (mliu04@risd.edu), which I wish to have access to a few more files. I heard if I email the customer support, there might be a way to re-verify, or change my files around. I had try my best to find out a way to call for help but unfortunately I’ve ended up here taking public resources. Hopefully you guys can have a actual humane way to file ticket for these kind of issue instead of assigning an unsupportive AI bot to save the cost on customer support.Please let me know the next step

Where did all my Figma work go? I'm logging in like I'm new. But I've been here for over a year.

According to the Tools and Prompts section of the docs, Figma MCP should now have generate_diagram and generate_figma_design tools available. However, I only see 10 tools show up. Notably, only tools for reading from Figma seem to be supported. I’m using Figma Desktop, so I’m really only interested in generate_diagram for now. Anyone seeing the same thing? How do I get these tools to appear.

To be clear I have setup an override through mac settings but interestingly enough it works at first when I open Figma. Once I open a file though it stops working. The customized shortcuts show on the menu but they do not work.  Any idea why this happens and how to fix it?Also please consider I can’t install any window managing apps - due to company policies all of that is completely locked up. This is my only way to have consistent shortcuts of all apps resizing them left or right for quick workflow. 

Is there a way to contact Figma directly for support?They don't answer my email, I tried several times..

can i please copy the text in these boxes? i am aware of the copy button in the top right, but i pretty much never want to copy the whole box. if I select the text and press cmd + c, a seemingly random unicode character gets put in my clipboard (First String Isolate). i am on a mac, zen 1.19b (same happens for me on ⁨⁨firefox 142.0.1)clipboard seem to work correctly in chrome

Environment: Figma Make / Vite + React / preview iframeError appearing in the Figma Make error panel on every save:IframeMessageAbortError: Message aborted: message port was destroyed    at a.cleanup (figma_app-a1e03f1c19341be6.min.js.br:536)    at o.cleanup (1039-3b55194fb03a991d.min.js.br:1070)    at eS.setupMessageChannel (figma_app-a1e03f1c19341be6.min.js.br:536)    at e.onload (figma_app-a1e03f1c19341be6.min.js.br:536)Problem: This error appears in the Figma Make error panel every time the preview iframe refreshes (e.g. after saving a file). The entire call stack consists exclusively of Figma's own minified code (figma_app-*.min.js.br, 1039-*.min.js.br) — there is not a single frame from the application code.Root cause: Figma's setupMessageChannel fires on the new iframe onload and attempts to clean up the old MessagePort from the previous load. That port was already destroyed by the browser when the iframe navigated → I

We are experiencing an issue where Figma design links that are added to Jira tickets are later being automatically removed without user action.This is happening across multiple tickets tied to the same epic, not a single isolated story. The behavior appears inconsistent—on some days the Figma links are visible, and on other days the same links are gone.This has been occurring consistently for many months.Where It’s OccurringMultiple Jira tickets across Projects Appears to affect Figma file links specificallyObserved BehaviorFigma links are successfully added to Jira tickets At a later time, the links disappear Some users can still see designs while others cannot The issue does not appear to be permission-related or user-specific; Designs can show up fine one day, but then disappear for the same userExpected Behavior