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I’ve issue in syncing data from Google Sheet where the data is present in second or third tab. When I hit sync, the layer automatically hides itself and the data is not getting updated.But this is not the case for the first tab. Is this the known issue? should I keep 3 separate files to sync the data in Figma? 

when a user sign up into the platform, it throws this error: ❌ Sign up error: Error: Failed to create account. Please try again.❌ [Supabase] [main-server] ❌ Signup endpoint error {  error: ReferenceError: SUPABASE_URL is not defined    at file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:940:40    at eventLoopTick (ext:core/01_core.js:175:7)    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/rate-limit-v2.tsx:6:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:222:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/i

Having massive issues with Figma Make and has left my project un-useable. After every prompt following an update this morning we see an error and request to reload the page. It has steadily been getting worse over the last 2 weeks but now on every prompt it crashes.I have deleted the Desktop cache and files but same issue. Occurs on both web and desktop versions.I know I am not the only user experiencing this - Please advise as It has essentially broken my project and have no alternative. Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates 

I’m not sure what the is. I think there is a software issue. I can not find the file or the work i created for the past 12 hours

Our Sandbox tenant is experiencing issues. We are unable to log into previous Make files or published Make sites. 

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hello, I am reaching out in regards that I was trying to reverify my education info, and I am unable to as my school is not in your system. I have completed the form days ago and yet to hear back, I assume as because the form states its not monitored.  The reason that I cannot use my school email to verify is not only because they block outbound emails from other domains that are not my school but I have tried multiple times.

Sheer ID said I have been verified since December, but figma education still hasn’t responded to my email to fix the verification message on figma and I have a team project I need to to complete by monday.  Sheer ID has verified me but figma still tells me I need to verify my student status. Can you fix Request ID: 6937ed7326b4e21bef56b15cDate Verified: December 9, 2025 

Hi,I’ve tried verifying my student status I don’t know how many times but it doesn’t work. I’ve filled out the form and added valid proof of study, my course schedule as well as my program registration in both Swedish and in English but it says it isn’t valid. I’ve tried different ways for over a week and I really need to get it verified. I have a group project which I can’t access right now which is a big problem.Hope you can help!All the best,Filippa

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

Want to setup a subdomain for example “brand.mysite.com” Despite Figma saying this is possible we would need an A record in order to do this, however there is no A record? 

First let me say that I really love Figma and the speed at which it lets me create anything I can think of.  What I don’t like is the delays going from creation to launch.All of my DNS settings are correct and propagated.  Still waiting on SSL to be issued.  Every time I launch a site it’s the same thing….waiting days for the SSL.  Can we get an engineer to look into how SSL certs are created?  This should be a <1 minute process.

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

!--startfragment>I am a student at Govt. Model Science College, Rewa. My institution does not provide official student email IDs. I have already sent multiple emails to the administration and even visited the college office, but they have declined to issue one.Since I cannot verify my account through the standard email process, I kindly request an alternative option to upload my student proof. I have a valid student ID card and official allotment/admission paper that confirm my enrollment. Please allow me to complete manual verification so that I can activate the Figma Education Plan and continue my academic projects.Thank you for your support and understanding.!--endfragment>

Hello Figma Support,I accidentally deleted my team named "prasna gondhali".All my important files were inside that team.Please help me recover my files if possible.My email: [redacted by moderator to remove personal information] 

Hello,On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

Hi Figma team / community,I’m looking for help with a billing issue and possible refund.I was originally on a Student plan, but I ran into a student verification issue that took 1–2 months to resolve. During that time, I upgraded to a Professional plan because my files would otherwise be locked, which would have affected my teammates.I have since left the team, but I’m still being charged for the Professional plan. I’ve now been charged for over two months, even though the upgrade was only a temporary workaround due to the verification issue (which was not caused by me).Given that: I upgraded only to prevent my work from being locked The verification issue took a long time to resolve I’ve already left the team but am still being charged I’d like to ask: How can I fully canc

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

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On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

Good afternoon.The command in Figma is Shift+D. It opens the Dev Mode window, and it's also supposed to close it.However, for some time now, neither Shift+D nor Ctrl+Win have been working. The Dev Mode window can only be closed with the Back to Design Mode button.I'd like to know if this is a temporary bug or will it always be like this? It's really inconvenient.Thanks!

I created a website using Make AI and published it, but when I try to open it, it loads endlessly and eventually returns an error. What should I do?

Hi,Figma Make returns:403 ForbiddenRBAC: access deniedI have a Personal Professional plan and full edit access.It seems my account does not have the AI / Make entitlement enabled.Could you please check my RBAC permissions for figmake?Thank you.