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Report a Problem

Experiencing issues? Report them.

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  • 8,088 Replies
3075 Topics
seni
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

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seni
Figmate
Charles_Walter
Charles_WalterNew Member
asked in Report a Problem
Using shift key in Interactions panel > Value field, hides the entire Interactions panel

I am trying to update a product name in the Value field in the interactions panel, and when I hold Shift down to capitalize the name, the entire panel hides while the shift key is held down. The panel comes right back when shift is released, but it prevents me from adjusting my value.

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Charles_Walter
m.wroblewski
m.wroblewskiNew Member
asked in Report a Problem
EU vat ID

Hello,I' ve received invoice with from FIGMA with EU vat (EU372054390) but there is no country prefix. Does anyone know how to check VIES VAT number validation? FIGMA provide VAT number on invoices  with an EU prefix, meaning it likely has a number assigned in some European country. To settle the import of services from the EU we neeed to use the country prefix, as an intra-EU service purchase, or should remove the EU from the invoice and settle the VAT on services from outside the EU.

71
Celine_
Figmate
Rim Ayed
Rim AyedNew Member
posted in Report a Problem
"Rename Layers AI" problem

Clicking on “Rename layers” feature in a figma file causes that file to freeze for over 5 minutes. It’s not a computer problem as I have tried this on different computers. This would happen whether I select 1 layer or multiple. Same freeze and it wastes too much time.

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Rim Ayed
Kathleen_Illes
Kathleen_IllesNew Member
asked in Report a Problem
Cell padding guides/desktop just appeared

As of Monday (so perhaps a release) cell padding guides / desktop have appeared on ALL of my figma files.  I don’t want them.  I also don’t want to have to do shift+g every time I open a file.  I also don’t want to have to remove 100+ guides on all my files.   How do you get rid of them and stop them from coming back

143
djv
Figmate
Kathleen_Illes
Kathleen_IllesNew Member
asked in Report a Problem
Copy and paste from old version to new no longer works.

Hi, following the recently launched feature that allow us to copy/paste some elements directly from the version history, I found a very annoying bug:When I copy a frame that includes instances, and paste it onto the current version, the frame turns out to be blank, and the instance detached. The only way for me to preserve the design is to do it the “old way” by duplicating the history into another file and then copy/paste from here. Which is quite counterproductive with the new feature :/. Saw this in another post but it was closed for replies, will this bug be fixed?

10
Kathleen_Illes
Zach923
Zach923New Member
posted in Report a Problem
Subdomains are not possible?

Want to setup a subdomain for example “brand.mysite.com” Despite Figma saying this is possible we would need an A record in order to do this, however there is no A record? 

122
Celine_
Figmate
Atul Lahade
Atul LahadeNew Member
asked in Report a Problem
Figma Make Code not updating but preview get updated

Hi Team,I've been working on a design using Figma and encountered an issue with code generation.The design process is working well overall, and the code generation (React + Typescript) was functioning correctly up to a certain version. However, I'm now experiencing a problem where:- The preview updates correctly according to my prompts- The generated code does not reflect these preview updates- There appears to be a disconnect between the latest preview and the corresponding code outputCould you please help investigate this issue? The code generation seems to be stuck on an earlier version despite the preview showing the current changes.Things I tried out - Refreshed the figma link in Chrome also tried accessing the code through windows desktop App but no Luck.Thanks for your assistance.

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Atul Lahade
Chekushov Leva
Chekushov LevaNew Member
asked in Report a Problem
BAG — Incorrect behavior of text styles when binding text properties

Hello!I am writing to report that I have found a bug in which the used text styles are reset after binding the text property inside the component.I will describe the step-by-step initiation of the bug, using a new component as an example.I created a new file with a component containing only text - "Link".The component variants differ in the font colors used and the underline color.For each component variant, the text underline colors are configured.The text underline is pre-configured using a separate style from the design system library.The result is a component with 4 variants.As shown in the screenshot, each underline for the variant is different. Example of custom underline style After that, I create text property to use a single text when switching component variants. Creating text propertyI apply the property to the text in the componentselect the new text property for each texts in componentSuccess But after changing the border of one component variant, a single style from the c

120
Chekushov Leva
vernikr
vernikrNew Participant
asked in Report a Problem
Bug when switching variable modes in nested components

I’m trying to switch a variant of component instance by switching variable mode. This works perfect once the component A is on top level and not nested. But if I nest component A into component B and then change the variable, the instance of component A still changes the variant as supposed but this also resets all other other properties of comp A to their defaults. This doesn’t happen when comp A is not nested. Tried with several components even with the simplest created from scratch. This topic doesn’t relate to prototypes and interactivity.

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Julio Cacko
Luongnd
LuongndNew Participant
asked in Report a Problem
Interactive state doesn't reset after overlay is closed

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

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Karakarakarakara
maheen ahmed
maheen ahmedNew Member
asked in Report a Problem
Figma make not available for edu account yet

I recently heard that Figma make is now free for edu plan users. I do have an edu account made specially for that but why isn’t Figma make not accessible to me still? I want to use it as a practicing product designer!

13211
Celine_
Figmate
eric.haemmerle
eric.haemmerleNew Member
posted in Report a Problem
Usability of moving around and resizing

So I recently started using Figma and I generally love it.However a few things are starting to feel annoying and clunky, especially because I am used to something better.Technical Context:- Browser (Firefox) on PCTry using miro.com because the do a few things very well:Right-click & hold => Moving around. No need to switch the mouse mode just to move around. (Yes there is the middle mouse button but the usability of that is highly dependent on the mouse model and most mouses I used till now have a good scroll functionality but not middle mouse click, let alone holding the click. Resizing Text: In miro there is a redundancy where you can resize the font-size by resizing the box the text is in automatically. Now I have to click select the text box and have to find the small font-size option and try out various sizes till I am finally satisfied. Also the typography settings are like low on the list of settings. I would switch them with position because I do Positioning with the mou

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eric.haemmerle
Katharina_Clasen
Katharina_ClasenNew Member
asked in Report a Problem
All changes deleted

Hi!I want to report a really troubling issue:All changes I made yesterday in the morning are now missing. I was really confused when the file viewers contacted me stating I forgot a couple of todos. When I visited my file I saw that all the work I did yesterday is gone. I am the only person with editing rights in the file. I checked the history. There is only one entry for yesterday when I wrote the email claiming “I am done with all the changes”. But this version does not contain any of the changes I made to the file.How can this happen? How can I trust that this won’t happen again?I use Figma locally on my Mac and I did not have any internet issues.

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Katharina_Clasen
EclipseStar
EclipseStarNew Participant
asked in Report a Problem
Blurry Text and Artifact Lines When Using Prototype and Glass Materials

In the Windows Figma clientIn the Android Figma app,the text may rendered not clearlyand you can see sometimes there are lines on the glass material in the Android Figma app When using the prototype, the edges of text may appear blurry at times (including on the Windows platform and the Android App).When using glass-like materials, the edges may also appear unclear and exhibit odd lines (Android App).

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EclipseStar
EclipseStar
EclipseStarNew Participant
asked in Report a Problem
Failed to set color blend mode

When I try to apply a blend mode to the color of an element, there is a high chance that the setting will not succeed. It may even revert my modified color values to the previous ones or select other layers.I will give an example next: 1.select some layers2.use color blend mode effects3.the text was not set to the Plus Lighter blend mode 

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EclipseStar
Javad_Saberi
Javad_SaberiNew Participant
asked in Report a Problem
Replace Content Ai

Hello Figma,I’m facing two challenging issues with the Replace Content feature:  In a table column, when I insert a cell and duplicate it across other cells in the same column, after pressing the Replace Content option, it not only changes the name but also adds an empty link to it. My problem is: why does it add an empty link? I just want it to place text, not link everything to blank pages. When I duplicate a cell into other cells of a column and ask it to rename them, sometimes it behaves poorly and makes only very minor changes. Even though I specifically ask it to fully change the text, it doesn’t seem to understand and does its own thing.  Thanks.

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Javad_Saberi
Angela Andreea Paralescu
Angela Andreea ParalescuNew Member
asked in Report a Problem
Figma Make credits on Company account and Personal Professional account

Hi team, I have a personal account with professional subscription where I maxed out my tokes/credits for figma make. But then I also have a Figma professional account on the business account - my work account. Which I have never used to prompt before or anything. When I tried today to use figma make on my work business account it said that I have also maxed my credits out - which I have NOT. I have never used it. So how is that possible? Just because I use the same system? But those are 2 different paid accounts with 2 different emails. 

272
Angela Andreea Paralescu
swapnil kore
swapnil koreNew Member
asked in Report a Problem
Unable to Access AI Features in My Figma Account

Hi everyone,I’m using a Figma Educational account, but I’m not able to access any of the AI features. I’ve already tried updating the app, restarting it, and logging in/out, but the AI options still don’t show up for me.Is there something specific I need to enable for educational accounts, or are these AI features still being rolled out gradually?Would really appreciate any guidance or insights from the community!Thanks in advance 🙂

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J
Figmate
Deepak Gangarapu
Deepak GangarapuNew Member
asked in Report a Problem
Locked File Lost – Owner Getting 404 Error

Hi Figma Community,I lost access to one of my files and I need help recovering it. I am the owner of the file. The file was locked before this issue happened. Now, when I open the link, I get a 404 Not Found error. The file does not appear in my Drafts, Deleted files, or Recent files. I did not delete the file. I’ve tried different browsers, devices, and cleared cache, but no luck. This seems like a permissions/locking bug or a backend issue.Details: File link: https://www.figma.com/file/JD1jRrBSq7QhnrTAImlYqH?node-id=0-1&p=f&t=n7jJQrtzOmHXDUD9-0&type=design&mode=design&fuid=1501452301622103987 My account email: [redacted by forum admin/moderator to remove PII] Last accessed: 23 august 2025 Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery?Thank you!Tags: #file-loss #locked-file #404 #bug

304
J
Figmate
sallon123
sallon123New Member
asked in Report a Problem
我购买了figma make，但是还是提示我次数用尽！尽快解决

我已经购买了$20一个月的完整版，但是还是提示我次数用尽！figma makeYou've reached your current limit. Your credits willreset on October 9, 2025.

31
J
Figmate
robsven
robsvenNew Member
asked in Report a Problem
Payment metod error message

Hey,I’m based in Europe and I want to upgrade to professional plan, but I keep getting an error message to use the payment metod that supports payments in dollars. Please help.Thanks!

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robsven
Yaeger Syverson
Yaeger SyversonNew Member
asked in Report a Problem
I tried verifying and it isn't verifying me. It says I exceeded the limit, how do I solve this?

This is what pops up and am still waiting for the support team to contact me before I lose access.“Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”It still states that I need to verify.I am starting to get worried it will interfere with my school work if it does not get resolved asap.

361
J
Figmate
Abhishek Virmani
Abhishek VirmaniNew Member
asked in Report a Problem
Transfer files from one edu account to another.

Hey, So I use a Figma edu pro account and have been using it for last 4 years of my undergrad, naturally I have a lot of files here. Well now recently I graduated and changed schools to join a grad school, I want to shift all my files from one edu pro account to another. Does anyone know how I can do this?Team transfer I am told doesn’t work with edu accounts, not sure though!

81
J
Figmate
Viswakanth
ViswakanthNew Member
asked in Report a Problem
Figma Make's Preview not working

This is the screen which I’m getting when there are no bugs to be fixed in the prompt 

263
J
Figmate
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