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Question

Figma AI agent Disappeared Suddenly!

  • June 19, 2026
  • 3 replies
  • 112 views

Sadia Tarannoon

 Hi Figma team,

 

I got access to the Figma Agent beta recently and honestly I was really happy about it. Used it for the first two days, no issues at all. I thought finally, something that actually feels useful in my workflow.

 

But from day three, every single attempt threw an error. A red

box with some numbers and a "something went wrong, try again" message. I tried multiple times thinking it was a one-time glitch but it kept happening every single time.

So I figured maybe it's a cache issue or something on my end. I cleared everything, fully quit Figma, and reopened it. That's when things got worse. The Agents tab in the sidebar was just gone. Not just the on-canvas stuff, the entire thing. Sidebar icon, agent interface, all of it. Like it never existed.

 

I'm on a Professional plan with a Full seat and the files I was using are under the same team that had access. Everything checks out on my end.

I really want this back. Could someone check on the backend if my access got revoked or rolled back somehow? I didn't opt out of anything. Happy to share screenshots, account details, whatever helps. I want it back and expect this unexpected issue to be solve. 🙏

 

I am attaching 2 image - Image 1is the time when it started occurring, Image 2 is the after reopen 

 

Thank you

3 replies

djv
Figmate
  • Community Support
  • June 19, 2026

Hi ​@Sadia Tarannoon, thanks for reaching out and providing these screenshots! 

I completely understand the confusion here. Your first screenshot shows you in Figma Design, but your second screenshot shows that you might actually be in Figma Slides in Design mode (note the Slides view icon in the upper, right-hand corner). The Figma AI Agent isn’t available in Figma Slides, but you can read about all of the AI tools available in Figma Slides here. Hope this helps explain!

But if you can provide additional screenshots that include the entire canvas, that may help me better understand. 


Sadia Tarannoon

Hey ​@djv I am not sure why you are calling it slide? I think you are mistaken because of the old interface but this Design not Slide. Here are 2 screenshots -

 

This is  Figma Slide

 

This is Figma Design - I have just hidden some confidential information here that’s all - But I have pointed at 2 spots for you to clearly verify that this is design, I have been working this file for long. The sidebar interface I have now is the older that’s probably why you got confused

 

Do you have any clue why it happened? and most importantly how can I get it back? 


adamsmasher
Figmate
  • Figmate
  • June 20, 2026

Hey ​@Sadia Tarannoon, thanks for the patience and for those clear screenshots!


I have a couple questions which might help us figure out what happened, at least as far as no longer having access to the agent:

  • Do you have another Figma account that might have had beta access?
  • Were you recently part of a different team where you used the agent?

It it turns out that you had access via another account or term, you could join the waitlist with this account. We can't manually add anyone, but it lets the team know you're interested. Also, once we figure out what happened with access, we can tackle the errors you ran into. Those may have been temporary, though we can look more closely once we’ve resolved the more pressing concern.