Question

Prototype video doesn't play on devices

26 replies
2976 views

Hi guys,
What is the reason my prototype video doesn’t play on different devices?
The video is in MP4 format and is of the proper size.
I have a Xiaomi 11, and it plays perfectly on it in Chrome. However, the same prototype doesn’t start the video on the Sony Xperia 10 in Chrome; it starts in Mozilla, but there it is broken and distorted. Please, help!

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MorisuSanDes

Same Issue, very annoying 😦

C

chen.ovadya

Hi, i’m facing with the same issue.
have you come to any solution?
Thanks

Uladzimir_Kavalenka

The same problem after update IOS 17.4

Alessandro6

Same problem here 😦
Any news?

Thanks

Gayani_S

Community Support

Hey everyone, unfortunately I don’t have any updates yet. I have forwarded your complaints to the team. Will let you know when I receive more information on this.

Thank you for your patience in the meantime!

Sasha_Agapov1

New Participant

Chiming in to confirm the videos in Mirror are not playing for me either.

Mirror version 24.6.1
iPhone 14 Pro
iOS 17.4.1

Ariunbold1

Any update? every month I pay professionals only for video.

Chris_Mackintosh

Same issue here.

T

Tom_Wittlin

Also reporting the same issue: updated to the latest version of Mirror. Video plays in desktop preview, not on Mirror on iphone. Come on Figma devs - pull your fingers out!