Question

Prototype not loading in Google Chrome

49 replies
19602 views

Hi guys! I have a problem with my prototype in figma. I just open the prototype in figma and it works fine but when I open it in chrome it doesn’t load. This happens only in Chrome because I have opened it in other web browsers like edge and internet explore and it works perfectly. Can anybody help me?

Ask the community

This topic has been closed for replies.

Show previous replies

Adam_Laskowitz

This is SUPER problematic… I just lost a bunch of prototype testing opportunities because my prototype wouldn’t load for testers on UserZoom - literally losing money.

Brandon_Davis

Solution: clear your cookies for figma and force yourself to log back in. Don’t know why this happened, but neither the OpenGL nor browser extensions worked. Clearing all figma-related cookies did.

A

anon70833418

This is the only thing that worked for me – clearing Figma cookies. Thanks!

Kristin_Kniss

New Member

Same! Final design links are circulating with stakeholders. I can’t ask them to follow a series for steps to view the files. That sounds like a messy email chain they shouldn’t have to deal with.

Kristin_Kniss

New Member

How do you clear figma cookies without clearing all cookies?

Cynthia6

Hey everyone I just had this problem and i tried all the stuff suggested, (chrome extensions/flags, Open GL, and incognito mode) and the only thing that worked for me was signing out of the figma app and signing back in lol

T

Tal_Florentin

I have the same issue.
Changed Open GL settings, cleared Figna cookies, logged out and back in on app and browser… None of these worked… Any other secret weapon?