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Open the desktop app button doesn't work

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I can’t work in the app anymore. Only browser version works but doesn’t allow me to open the desktop app. The “Open the desktop app” button isn’t active

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Ryan_52Solution

Technical Quality Specialist

Hi everyone, just wanted to update that in addition to clearing your desktop cache to also make sure you clear your browser cache and sign into the browser before the desktop app.

You can follow the steps outlined below:

Check the Desktop app is up to date and then clear the Desktop app cache,
Check that your default browser is supported and up to date (Chrome, Firefox, Edge, Safari) and clear the cache there too.
Sign into Figma in the browser
Sign into the desktop app.

If this doesn’t help, feel free to reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new Please include a short video and capture a desktop app debug log to share in your support request.

tank666

Have you tried reinstalling the desktop app?

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank

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Sandro5

Hello I am having the same issue! I tried downloading the app again, log out and log in again from both browser and app…
I keep seeing the “Download the app” from the browser… No way to open the file from the browser to the app.
Anything I can do to fix this?

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Sandro5

Just to clarify, what I am trying to achieve is to open a file from the browser to the app. Normally it should allow me to do that when I click on the figma menu in the top right. But as mentioned all it says is “Get the desktop app” even though the app is already installed, and I am logged in with my account on both web and desktop

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Sandro5

Any update on this?

djv

Community Support

Hey, sorry for the trouble!

Can you try clearing your browser and app cache as well as check that you’re logged into both the browser and the Desktop app with the same account?

Here’s how to clear the desktop app cache on a Mac:

Quit the Figma desktop app
Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

Close the Figma desktop app
Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
In the window that opens, delete the Desktop and DesktopProfile folders if they exist
Launch the desktop app again

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Marianela1

This one worked for me, thanks! 😃

Arseny_Knyshev

I thought it worked. When I did these actions, there was a field that allowed open desktop app links from the browser. But when I tried to open the link - again. Doesn’t redirect to the app…=(