Solved

Open the desktop app button doesn't work

Forum|Forum|3 years ago
January 23, 2023
35 replies
8810 views

I can’t work in the app anymore. Only browser version works but doesn’t allow me to open the desktop app. The “Open the desktop app” button isn’t active

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Best answer by Ryan_52

Hi everyone, just wanted to update that in addition to clearing your desktop cache to also make sure you clear your browser cache and sign into the browser before the desktop app.

You can follow the steps outlined below:

Check the Desktop app is up to date and then clear the Desktop app cache,
Check that your default browser is supported and up to date (Chrome, Firefox, Edge, Safari) and clear the cache there too.
Sign into Figma in the browser
Sign into the desktop app.

If this doesn’t help, feel free to reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new Please include a short video and capture a desktop app debug log to share in your support request.

Show previous replies

J

Jozef_Duijvestein

Been like this for a while for me. I’ve done everything I could, deleting, installing again, removing the files, etc. Nothing working for the application on windows. Very annoying

Dennis8

Any updates on this @dvaliao ? Figma links still not opening my app on mac.

djv

Community Support

Hey @Dennis8, sorry to hear you’re still having trouble opening links on your Mac!

The best solution is already listed above! ☝️

Is it still not working after following all steps and doing a hard restart of your Mac?

Andrey_Denisov

@dvaliao still not working even after steps you described.

Josh

Former Community Manager

@dvaliao still not working even after steps you described.

[Discourse post]

Ryan_52Solution

Technical Quality Specialist

Hi everyone, just wanted to update that in addition to clearing your desktop cache to also make sure you clear your browser cache and sign into the browser before the desktop app.

You can follow the steps outlined below:

Check the Desktop app is up to date and then clear the Desktop app cache,
Check that your default browser is supported and up to date (Chrome, Firefox, Edge, Safari) and clear the cache there too.
Sign into Figma in the browser
Sign into the desktop app.

If this doesn’t help, feel free to reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new Please include a short video and capture a desktop app debug log to share in your support request.

Morgan_Hirtle

This still isn’t working. I have done all the steps listed above a number of times and Open in Figma button still opens the file in Safari.

R

Rowan_Moyle

This is happening for me as well, and it happened after i installed the latest update. Anyone found a solution? The current desktop app just bounces up and down in my dock and will not open.

R

Rob_Hale

Same here - impossible to open any file in the desktop app. The app always redirects to logging in using the browser, no file will open. Clearing cache, reinstalling app makes no difference.

Have Figma abandoned (or broken) their desktop app?

hypehenry

It’s tracking issue, since I turn off private relay it works again.

Choose Apple menu > System Settings, click [your name] at the top of the sidebar, click iCloud, click Private Relay, then turn off Private Relay

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