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Supanat_Pinyo
December 20, 2024
Question

My Figma on pc window can not open (''desktop-shell-app')

  • December 20, 2024
  • 7 replies
  • 324 views

The system said "Get an app to open this ‘desktop-shell-app’ link.

Your pc doesn’t have an app that can open this link. Try looking for a compatible app in the Microsoft store.

I already try to restart my pc and reinstall the app, but the problem is still remaining.

This topic has been closed for replies.

7 replies

Pavel20
December 20, 2024

У меня произошло то же самое с моим настольным приложением Figma, а так же если я открываю приложение через правую кнопку мыши, то приложение открывается в маленьком окне и без панели с кнопками свернуть/развернуть окно/закрыть

Celine_
Figmate
Community Support
December 20, 2024

Hey there!
Please make sure to download the desktop app in this article:

Figma Learn - Help Center

As a reminder, you must be running Windows 10 or later in a 64-bit environment to use Figma desktop app.

if this still doesn’t help, please reach out directly to our support team by filling out this form here.
Make sure to sue your Figma email account, and please include your screenshot and your OS details. Thank you

Gerson_Cortazar
New Member
December 21, 2024

I’m having the same issue on Windows 10, and as @Pavel20 said, the tabs and minimize/maximize/close buttons are not showing.

Celine_
Figmate
Community Support
December 23, 2024

Hey @Gerson_Cortazar , this looks. We would like our support team to investigate it further. Please reach out directly to them by filling out this form: here.
Make sure to use your Figma email account, include a screenshot (with the error message), and specify your OS for the team. Thank you!

jehillert
December 24, 2024

same problem. trying to reinstall the app didn’t help.

Alice_Zhang
December 30, 2024

I’m on Windows 11 and having the same issue

Matt_Pope
New Member
December 30, 2024

I’m on Win10, same issue. I’d get the desktop-shell-app error once, then attempting to launch Figma again would work. However, my minimize/maximize/close buttons are also gone, same as @Gerson_Cortazar. I just uninstalled Figma with Control Panel, and attempting to reinstall it with a new FigmaSetup.exe didn’t do anything except flash the Figma logo on screen once and put a Figma.exe back where it was with the exact same issue. Now I can’t login because the site just tells me “The file does not have an app associated with it for performing this action.” for the authentication, and the buttons are still missing.