Figma keeps saying I'm Offline

I am having this problem on a really critical prototype that needs to go live next week. Other projects are open and work fine. It won’t even let me Save to .fig, just endless spinner. How can this still not be fixed?!

1. Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.

2. Does this also happen on another network, like a mobile hotspot?
If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Adjust your network settings or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings.

If these don’t work, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report

Thanks for your understanding.

I might have found a fix

If you’re using Chrome and you’re just stuck on the endless loading screen when opening a Figma file it might be an issue with one of your Chrome plugins. I was having the same issue on Figma and realized that I was also stuck on endless loading screens when trying to watch YouTube videos. I ended up disabling some old Chrome plugins and my issue was fixed.

Hopefully this helps!

Thanks for sharing the useful information!

I am still having the same issue

아직도 같은 문제를 겪고있습니다
help me~!

Hey ​@Isildur_Green , ​@minhyuncho , I am working closely with Toku! 

To help you find a quick solution, could you please make sure to follow the steps shared by Toku below? If the issue still persists after that, feel free to reach out to our support team here — they'll be happy to take a closer look and help you get to the bottom of it. Thanks!  

Hi ​@Celine_D 

1. I currently have the Figma app installed and using it on my m2 iMac, not an internet browser.

2. i am working in a company as an imployee. The internet is secured through Zscaler and we don't have access to any other wifi.

 

I'm also splitting files when they get heavy, to make sure Figma doesn't run out of memory.

But sometimes I get an icon with an X in the cloud. And it works offline.

Internet access through other browsers like chrome, safari, edge, etc. is fine.

 

Thanks for sharing those details ​@minhyuncho ! That does seem a bit unusual — it should normally work just fine. To dig deeper, I’d love for our technical quality team to take a closer look at this.
 

Could you please submit a bug report by filling out this form here ?

When you do, be sure to:

• Use your Figma email account

• Include the details you’ve shared here

• Attach your console log (you can follow this guide on how to export it)

This information will really help our team investigate further. Thanks so much for your help! 🙏