Figma keeps saying I'm Offline

I have the same issue. Working on my work remote VPN, all other open Figma files are syncing fine but one isn’t. Figma needs to sort this out!

We experience this several times a day. It is getting frustrating.

We often experience situations where files take a really long time to open, with sometimes requiring a restart of Figma to get the files to open.

We also experience a no connection icon and the warning when we are ready to close a file. And similar to others that have reported this issue, some files will show no connection while others show as connected.

I have tried the suggestion of opening the same file in a browser, and this somehow fixes the connection issue, but this is a pain to have to do for each file that has a problem and having to do this several times a day.

On our side and what we have done to troubleshoot.

• We determined it is NOT a connection issue. We came to this conclusion because all other applications like, Zoom, Slack, web pages in Chrome, and all the other 20+ web-based apps never demonstrate any connection issues; only Figma.

• We have reached out to IT and found one potential cause. Our IT uses zScaler. I have limited knowledge of what zScaler is but what was explained to me is that we run all web traffic through zScaler as a security layer. IT has also shown us how we can temporarily turn it off when we are experiencing problems. Turning it off seems to help a little but not completely. We have also had IT create an exception for Figma traffic but we have yet to see any improvements. As a result it is difficult to determine is this a Figma issue (which it looks like due to the other post here) or a zScaler issue. Either way it is greatly interfering in our ability to work in Figma and/or to showcase our work from Figma.

Any help of feedback would be greatly appreciated.

Just commenting to say that I’m still having this issue. I do not use a VPN or firewall. It feels like every 5 or 10 minutes, I see an indicator that I am offline. However:

• Other files I have open do not think I’m offline
• If I keep working anyway, the changes are there when I close and reopen the file (however I usually close and reopen anyway just in case.

This issue is eating into at least an hour a day from the number of times I have to stop, close, reopen, and find where I was again…since last location also seems to be broken.

Hey, Im having the same issues, that I cannot open Figma file/ move between pages on the Figma, cause it stated that I’m Offline, which is not accurate cause I’m login to all webapps and i have good internet connections.

@support_team can you please help us?

I also faced this problem. I need to

• Make a copy of all the designs,
• Refresh the page, so I could become online again, and
• I have to delete the old design and paste the new design.
  It is a pain in the neck.

No Support team! Ridiculous! They don’t have time for their users! What a great user experience!

I have the same issue, unfortunately, and have not been solved yet. 😔

We’ve noticed this happens when multiple people are working on the same file and editing local variables. We feel it may be related to Figma struggling to handle too many parallel updates, especially with variables.

Same here! If I make a copy everything works.

I’m using Windows, and other applications started to complain just like Figma, I disabled and re enabled my Wifi and everything came back as usually. It seems is a Windows problem and not Figma