Please help, I have the same problem now. And I have to send the files to the clients today.

Thank you. Please save my life.

I am also having this problem. I have a refinement session at 14:00, im going to get fired over this. Please help!

Im experiencing the same thing tooo!!! 🫠

Same here, Facing the issue in multiple of my files across profiles. Losing the data in these files will cost more than just time and efforts.

You don’t have access to this file - it says error, and this is my file. Please solve the problem

I am an admin with full design rights, I do not have access to any files.



What’s happening?

Hello everyone,

I am encountering an issue with Figma and I need your help. When I work on my own files, after a few minutes, a message appears: “You don’t have access to this file”. I have tried restarting Figma and clearing the caches, but nothing works.

For your information, I am the owner of the file and my license is valid.

Does anyone have a solution or an idea to resolve this problem?

Thank you in advance for your help!

UPDATE

Monitoring - We’ve implemented a fix and are monitoring results.

If you are still having issues, please let us know! Thank you everyone for your patience.

See our status page for latest updates: http://status.figma.com

Its working now ! Thankyou.

Hey again,

To give you an update, this issue has been resolved now!

Thank you again for your patience while we were investigating. Everything should be operational now.

Our status page for latest updates: http://status.figma.com

Still facing this problem.

I’m having the same issue

I am having this issue as of right now (9:30 AM Pacific Time). Restarting Figma helps, but after a couple mins it will give me the message saying I do not have access.

I’m experiencing this issue on a few files. I tried closing and opening Figma back up, also restarting my computer. Same issue persists.

Hi,

I have the same problem on my Figma app. Existing files and even files I create as draft have the same problem. My version is 124.3.2. Can you help?

I’m still getting this error.

Still happening. 20 Characters

Hey All, so sorry to hear you’re still having trouble accessing your files!

I completely understand how frustrating it can be to not be able to access an important file. To ensure you regain access as quickly and smoothly as possible, are any of you able to share a URL link to the file in question?

This will allow me to dive into the issue further and provide a more effective solution, as needed.

If you’re not able to share your file here on the forum, can you please share your file with us here? https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so our support team can take a closer look.

https://www.figma.com/design/EMsTfvEhCsKiMeJj8l2z7L/Leadership-Meeting?node-id=0-1&t=1JqFT4oWRHS4cQjG-1

I invited support-share@figma.com to have edit access

Hey Paul, thanks for sharing the access to the file! It is working on our end.

Can you please try to clear your browser and app cache, then once cleared, log out and back in to Figma to check if it helps?

That worked thanks Celine!

Great, glad it works now! Thanks for confirming Paul 😀

A post was split to a new topic: Can’t access file