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Ben_Marker
Ben_Marker
New Participant
March 25, 2025
Solved

How to downgrade seats without paying more?

  • March 25, 2025
  • 11 replies
  • 697 views

I have 4 full seats that we’ve been paying for.  3 need only dev mode access.  When trying to downgrade the users, it says I will be billed additionally for the 3 users I need to downgrade.  I don’t want additional 3 additional dev seats, I want 1 full and 3 dev.  How do I do this?  I keep getting prompted that each change will be an addition, not a change???

This topic has been closed for replies.
Best answer by djv

Hey ​@Ben_Marker, thanks for reaching out! 
 

When moving users to a different lower cost seat, we first check to see whether that lower cost seat is available in your plan. (A seat is available if it is not assigned to a user.)

  • If the seat is available: The seat is assigned to the user, and their previous seat is made available for someone else to use. (This results in no additional seats or costs.)
  • If the seat is not available: You need to purchase the desired seat for this user, and their existing seat will be made available for someone else to use.

From what you’ve described, you have no need to keep the existing seats available to others. Since we’re not able to assist with billing here on the forum, please reach out to the support team directly: https://help.figma.com/hc/en-us/requests/new

11 replies

djv
Figmate
djvAnswer
Community Support
March 27, 2025

Hey ​@Ben_Marker, thanks for reaching out! 
 

When moving users to a different lower cost seat, we first check to see whether that lower cost seat is available in your plan. (A seat is available if it is not assigned to a user.)

  • If the seat is available: The seat is assigned to the user, and their previous seat is made available for someone else to use. (This results in no additional seats or costs.)
  • If the seat is not available: You need to purchase the desired seat for this user, and their existing seat will be made available for someone else to use.

From what you’ve described, you have no need to keep the existing seats available to others. Since we’re not able to assist with billing here on the forum, please reach out to the support team directly: https://help.figma.com/hc/en-us/requests/new

Ben_Marker
Ben_MarkerAuthor
New Participant
March 28, 2025

So for the layperson, you have to purchase another seat in order to downgrade, so 2 seats per person for the first month I want to downgrade…???

    Morten Ranmar
    Morten Ranmar
    New Member
    March 28, 2025

    The Figma billing system is totally a robbery! 

    We are in the same situation. It is a disgrace that you cannot adjust seats, when they change the pricing and policy!

      djv
      Figmate
      djv
      Community Support
      March 28, 2025

      Hey All, 

      If you no longer need an unassigned seat, you can make that adjustment at your next plan renewal or reach out to support directly between billing cycles. You can learn more about how seat changes work, including moving to lower cost seats as I described above here. 

      Ben_Marker
      Ben_MarkerAuthor
      New Participant
      March 28, 2025

      ​@dvaliao Maybe I’m not understanding...in my situation from my OP, is there a way to switch the users I have without purchasing an ADDITIONAL seat for each for the first month? 

      djv
      Figmate
      djv
      Community Support
      March 28, 2025

      Hey Ben, 

      As I described above and in our Help Center article, since you did not have any Dev seats already available on your account, no - you need to purchase the additional desired seat types.

       

      Apolline
      Apolline
      Active Member
      March 28, 2025

      Our company pays by the year and we have over 20 unused full seats that we cant cancel or “transfer” to dev mode seats. How is this supposed to be acceptable?

      Edit : those seats were from devs that asked for dev mode but we needed to give them full access at the time since the dev only seat didnt exist yet.

        Design At Ush
        Design At Ush
        New Member
        April 16, 2025

        ​@dvaliao I’d like to downgrade our org’s subscription to the Free Starter plan. I’ve looked at all the options in the menus; but unable to find an easy way to do this. Please help!

        djv
        Figmate
        djv
        Community Support
        April 16, 2025

        Hi ​@Design At Ush, 

        To downgrade from an Organization plan, please contact our support team directly.

        djv
        Figmate
        djv
        Community Support
        April 16, 2025

        Hi ​@Apolline, sorry for the delayed reply! 

        Please reach out to the support team directly, so they can help with your 20 unused seats: https://help.figma.com/hc/en-us/requests/new

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