Came in this morning to find that Figma booted us all out of our organization because of payment issue to a card on file. We never received email notification. Either way, we have deadlines due TODAY and are worried when a human will get back to us. Can someone help me with how long it takes for someone in customer service to get back to you to resolve an issue like this? Figma support team, please reach out if you are able to help today. Thank y
Solved
How long does support on billing take to complete an open ticket?
Best answer by dvaliao
Hey @Jennifer_White, so sorry to hear this happened!
Our support team aims to reply within a business day, but they’ve been experiencing higher volume than usual. Someone from support has replied to your ticket #956207 with further information and instuctions on how to resolve the billing issue.
Please check your inbox and continue to work with support there.
Hey @Jennifer_White, so sorry to hear this happened!
Our support team aims to reply within a business day, but they’ve been experiencing higher volume than usual. Someone from support has replied to your ticket #956207 with further information and instuctions on how to resolve the billing issue.
Please check your inbox and continue to work with support there.
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