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Question

A single page runs out of memory when scrolling to a certain spot

  • October 20, 2021
  • 5 replies
  • 664 views

Viscount_Villanueva

Is there a way I can get support to check out a Figma file my team is using?

With my resource monitor on view, I navigate to the problem page, scroll a bit inside it, and then it crashes. Figma then tells us that file has run out of memory and it suggests we recover from the version history, but it’s useless–nothing happens when I restore. There wasn’t even a spike on the Resource use.

Whats’s strange is that the file isn’t even that large! It’s just a few screens and there aren’t any images on it.

This topic has been closed for comments

5 replies

Fabi
  • 1 reply
  • November 2, 2021

We are facing the same issue. Do you know a way to solve it?


Lila_Dagna

Same here! No objects, no pages, no styles, no images at all. It seems to have 973220 layers and 1,25 GB with nothing inside. Any possibility in mind?


tank666
  • 4868 replies
  • November 2, 2021

@Viscount_Villanueva, @Fabi, do you use branching?


ksn
Figmate
  • Community Support
  • 1635 replies
  • November 3, 2021

For @Viscount_Villanueva & any others experiencing this – if you’d like support to take a look at your specific files, you can fill out this form (make sure to include the link to the file before submitting): https://help.figma.com/hc/en-us/requests/new


  • 0 replies
  • December 3, 2021

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


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