why figma is slow when viewing a model online

When my colleagues connect to view an application model via a link, Figma slows down so much that the interaction is very complicated

Hey Ornella, sorry to hear this is happening!
As a general knowledge, every browser has its own active memory limit. This can differ across devices but the general understanding is there’s an active memory limit of 2GB for each tab in a browser.

If you’re working with large files and libraries in Figma you may run into these limits.
To continue to use affected files, you will need to reduce your memory usage. This can involve splitting up large files, removing hidden layers, or reducing large assets.
You can find some tips in our article to reduce memory usage in files: https://help.figma.com/hc/en-us/articles/360040528173-Reduce-memory-usage-in-files

If after reducing your memory usage doesn’t help, I’d suggest you to reach out to the support with a copy of your file so we can investigate further the root cause here: https://help.figma.com/hc/en-us/requests/new

I hope it helps!

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