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Krithikashree
Krithikashree
New Member
August 7, 2025
Solved

Orphaned Figma File After Removing Owner Access

  • August 7, 2025
  • 5 replies
  • 230 views

Hi Figma Support,

I was collaborating on a file named "Prisoner App" (link below). I accidentally removed the person who originally owned the file, not realizing they were the owner.

Now, the file is no longer visible to either of us — it doesn't appear in Trash, Drafts, or Projects, and we can't access it via the link.

Here’s the file link:
👉 https://www.figma.com/design/0pkPgS35mEJHzMnhZNWagr/Prisoner-App?node-id=0-1

This topic has been closed for replies.
Best answer by Junko3

Hi ​@Krithikashree ,

 

Unfortunately, for security and privacy reasons, we’re not able to resolve these types of requests here in the forum.

To clarify, in order to restore a file that was located within a deleted team, you'll need to restore the team it belonged to. Only the team owner can restore a deleted team.

 

I checked on our end and saw that you’ve already submitted a support request(#1463417) about this.

I’ve passed along the information you shared here to the specialist handling your case. Please continue the conversation with them via the ticket for any further updates.

 

Thanks!

5 replies

Figmate
Junko3
Figmate
August 8, 2025

Hi ​@Krithikashree ,

 

I looked into this and it appears that the file "Prisoner App" was deleted because the team it belonged to — "Please Take all the from here" — was deleted.

When a team is deleted, all files within it are also deleted. These files remain restorable for 28 days, after which they are permanently deleted and cannot be recovered.

 

In this case, it looks like the 28-day window has not passed yet, so the team (and files within it) may still be restorable. The team owner can restore it by clicking the “Restore team” button in the automated email sent at the time of deletion.

If they’re having trouble with the button, we recommend they try opening the email in an incognito browser window and logging into Figma with the email address associated with the team.

 

If the issue continues, the team owner can contact our support team directly via this form: Support request

That will allow our specialist to assist further.

Here are two Help Center articles that may also be helpful:

Thanks,

Krithikashree
KrithikashreeAuthor
New Member
August 8, 2025

I didnt receive any email as I didnt delete the file,I just removed access of the people who left the company, but one of the person is owner.Can you help to restore the file as its an important project

Figmate
Junko3Answer
Figmate
August 8, 2025

Hi ​@Krithikashree ,

 

Unfortunately, for security and privacy reasons, we’re not able to resolve these types of requests here in the forum.

To clarify, in order to restore a file that was located within a deleted team, you'll need to restore the team it belonged to. Only the team owner can restore a deleted team.

 

I checked on our end and saw that you’ve already submitted a support request(#1463417) about this.

I’ve passed along the information you shared here to the specialist handling your case. Please continue the conversation with them via the ticket for any further updates.

 

Thanks!

Krithikashree
KrithikashreeAuthor
New Member
August 8, 2025

Thank you

    ksn
    Figmate
    ksn
    Community Support
    August 11, 2025

    Hello ​@Krithikashree! Thank you for your patience with Junko while she helped situate. I will be closing this topic since you now have existing conversation happening via email, but please feel free to create a new topic anytime! 😁

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