Prototype crashes after loading on iPhone, how to fix this?

Hi all,

When I try to view a prototype on my iPhone, it starts loading but after a while it suddenly crashes and shows an error: ‘a problem has occurred repeatedly’. See the attached video.

  • This happens on other iPhone devices as well with this prototype. Other prototypes do work on my iPhone.
  • Maybe an issue with the amount of screens in the file? I created a new file, copied all the screens to this new file; same error occurd. I removed 90% of all the screens and the prototype works. Pressed CMD + Z got all the screens back and same error occurs.
  • All software is up to date.
  • Tried every prototype setting in Figma, but no luck.
  • Removed cookies and other data on Safari iPhone browser.
  • Using an Enterprise account.

Has anyone a clue what I can do to solve this? Need this to work on my phone for user testing.

Thanks in advance,
Thomas

7 Likes

Hey!
This is a huge and extremely frustrating problem on Figma, we have wasted $1000’s of dollars on recruitment when trying to remote usability test figma prototypes just to have the paid participant not be able to use it. If your doing it in person the answer is to use Figma mirror on your iphone, it will work well and give you added control to the user testing session.

4 Likes

+1 This is a big problem. The same in the desktop browser Safari

I have the same problem

I have the same problem :frowning:
Test device: iPhone 8

1 Like

Since this issue I’ve had contact with Figma support and their only solution is to reduce the file size. My file was crashing because it was consuming a lot of memory (I had a lot of hidden layers and component/auto-layout structures).

Would love to see this issue fixed, because now it costs me double the work while using auto layout and other stuff while it should reduce my efforts…

p.s. disabling the interactive components feature also helped a lot

4 Likes

Not sure why but it actually works well on Android than on iPhone. I have experienced the problems before and usually when open on iPhone, it kept crashing and needed to reload. However on Android there was no problem at all.

So if you do usability test with Figma protoype, you can do it on Android for now

2 Likes

Also having this issue, I wish I noticed or tested this on the device before spending days on a prototype. :hot_face:

Same issue here. Please resolve this.

same issue!! please fix it

Same issue here… We had to turn down our user test because the prototype always crashed on the participants device…

I had the same issue. It’s working fine on my iPad so I think it could be a caching / memory issue on iPhone ( 11 Pro Max ). I closed all my open windows / tabs in safari on iPhone, then restarted the phone. It seems to be working for now, but not sure if just temporary until memory fills up.

I think there is a correlation with interactive components also. It seems that adding ones with hover states creates the issue ( am re-using desktop components, but might try building separate mobile components ).

update… the issue does fix itself by rebooting the phone, but after a while you may come back to it, and it crashes. a quick reboot will fix it. It’s not ideal, but may be a workaround for testing purposes.

update 2… Firefox browser on iPhone seems to be a bit more stable, but still requiries a reboot after a while.

Hi all, after about three hours of digging around, I found Loom screen recorder. I recorded myself going through the prototype and then embedded the video in my portfolio. My case study doesn’t crash at this point in time when viewing on my phone. Hope this helps.

+1 this is extremely frustrating. I did not have issues with this before switching to Figma.

Hi all, we’re digging into this problem a bit further. Would any of you be happy to share a link to the file/prototype that’s causing issues so we can investigate?

Thanks!

2 Likes

Hi @Robert_Bye i’m dealing with this issue now as well. can i provide you a link too? as you can imagine, it’s rather maddening to spend weeks on a business critical prototype that just won’t work on any iphone browser. i too have reduced file sizes, minimized use of smartanimate (believe i’m following the rules and best practices).

this doesn’t happen on android.

reported here too:

Hi @Ron_Matana if you could, that would be fantastic! Thanks so much

gracias @Robert_Bye. believe i shared it via direct message. first time doing so…so lmk if i bungled it.

1 Like

All received through! Just dropped you a reply to help me get access

Hi guys has there been a update for this, please?

Facing the same issue, tried duplicating all screens to a new figma file. Still having the same problem that the prototype is not working on iOS.

1 Like