Hello there
I was working on file (on the web) but it stoped working
I got this message
Error ID: 21efbdd74d004f78aad82bd3c9fdc057
Does someone a turnaround to it?
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Hey @Mauricio_Mogollon, sorry to hear this is happening! Can you try rolling your file back to a previous version from the file browser to see if this helps with the file loading? Here’s how to do this:
- Close all open tabs for this file.
- In the file browser, hold down the modifier keys and click on the file thumbnail
- Mac: ⇧Shift ⌃Control ⌥ Option
- Windows: Alt + Shift
- Select Restore from version.
- Click Restore next to the appropriate version.
You may need to go back more than one version to find one that loads.
If you are still having an issue, mind reaching out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, any screenshots or video of the error you are seeing, include the links to the file, and share it with support-share@figma.com so they can take a closer look.
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