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Please reset my account. I can't get the verification email. My email was disabled but is active now

  • June 23, 2025
  • 3 replies
  • 123 views
Yancy

I’m trying to register a Figma account using the email address (redacted by the moderator due to PII) but during the registration process, I received an error indicating that the email was disabled.

However, this email address is currently active and in regular use. I'd really like to use it to create my Figma account.

Could you please help me reset the registration status associated with this email so I can complete the sign-up process successfully?

For reference, I found this community thread describing the same issue:
https://forum.figma.com/ask-the-community-7/do-not-receive-verification-email-21591

I would really appreciate your help. Thanks a lot for your support!

Best answer by Celine_

Hey Yancy, Celine from the Community Support team here, happy to help!

For privacy reasons, we’re not able to assist with account issues directly here in the Forum, but I’ve seen your support ticket and escalated it internally to help move things along (your ticket number is #1399086 for reference).

Since this involves account-specific information, we’ll need a bit more detail to continue the investigation.
When you get a chance, please reply directly to your support ticket with the requested information. That way, the team can follow up with next steps and help get this resolved for you. 
Also, I’ve removed your personal information from your post to help protect your privacy. Thanks again!

    3 replies

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • June 23, 2025

    Hey Yancy, Celine from the Community Support team here, happy to help!

    For privacy reasons, we’re not able to assist with account issues directly here in the Forum, but I’ve seen your support ticket and escalated it internally to help move things along (your ticket number is #1399086 for reference).

    Since this involves account-specific information, we’ll need a bit more detail to continue the investigation.
    When you get a chance, please reply directly to your support ticket with the requested information. That way, the team can follow up with next steps and help get this resolved for you. 
    Also, I’ve removed your personal information from your post to help protect your privacy. Thanks again!

    Yancy
    Yancy
    • Yancy
    • Author
    • New Member
    • June 24, 2025

     

    Hey Yancy, Celine from the Community Support team here, happy to help!

    For privacy reasons, we’re not able to assist with account issues directly here in the Forum, but I’ve seen your support ticket and escalated it internally to help move things along (your ticket number is #1399086 for reference).

    Since this involves account-specific information, we’ll need a bit more detail to continue the investigation.
    When you get a chance, please reply directly to your support ticket with the requested information. That way, the team can follow up with next steps and help get this resolved for you. 
    Also, I’ve removed your personal information from your post to help protect your privacy. Thanks again!

    ​@Celine_  Thank you so much for looking into this issue. It has now been resolved, and I really appreciate your support. If there’s a way to leave feedback, I’d love to give you and the Figma support team a huge, huge, huge thumbs-up! Celine, Hope you have a great day :) 

    Celine_
    Celine_
    Figmate
    • Celine_
    • Community Support
    • June 24, 2025

    Hi ​@Yancy 

    Thanks so much! I'm really glad to hear everything's resolved, and I’ve shared your kind words with the team 💛

    Wishing you a great day as well!

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