Figma Desktop crashes when opening a project

Ask the community
1

Hey. Today I was working on my projects, and as soon as I closed the Figma app in my Windows machine, when I reopened it started crashing when opening any project file.
I’m able to enter the main screen, but not projects.

I reinstalled the program, deleted the /Roaming/ and /Local/ folders… Nothing works… What can I do?
Thanks

7 Likes
2

It is happening with me too, I tried everything, but it keeps crashing…

2 Likes
3

Having the same problem shows Figma agent has stopped working

1 Like
4

Same here.

Also from today Figma Agent crashes when opening Figma in Chrome or Firefox.

5

Same problem unfortunately :sob:

1 Like
6

I found out that Figma now requires windows 8 or later. where my pc is windows 7. Is it the main issue for not opening the desktop app?

7

i got same problem. Here what i do to fix this: Figma crushing and it's solution for it
Works on my windows 7 machine

2 Likes
8

Same. The desktop version does not work

1 Like
9

what version of windows?
windows 10 - program running
windows 7 - error

10

same problem, something is wrong with the updates. I also want to find a solution to this problem

1 Like
11

Im not sure if it’s just a bug on Windows 7 but my thoughts for this is that Figma team dropped support for Windows 7 (On W10 works fine). As the program is a web based tool, I don’t think there is a workaround for this…

I hope I’m wrong and maybe is just a bug on this OS versions and can get fixed soon.

1 Like
12

The workaround that @Archie_Shell-Shocked found is working

This is what to do:

  1. Get app-116.3.8 (Figma crushing and it's solution for it - #3 by Archie_Shell-Shocked) and place it in C:\Users\YOUR_USERNAME\AppData\Local\Figma.
  2. Rename or remove the other packages starting with app… and remove Update.exe

Capture
Capture867×572 49.6 KB

Seems that older version don’t crash the app on Windows 7

2 Likes
13

I can confirm this is working. Thanks

14

Guys this work just for one time, after next start app not work again

Ant also Figma agent crushed every time

15

I just uninstall windows 7 , and install windows 10 :slight_smile:

16

It does work, just make sure to remove full control permissions for the folders, so Figma can’t replace files

17

Personally, I would like to get a response back about this recent change from the Figma team; has Windows 7 support been discontinued? (In the Figma Browser Requirements it says Windows 8.1 is required, but this warning was there from May 2020, and Windows 7 has been working until this month)… Is it a production error?

Thanks

18

Hey, i just upload another file. Now tabs is working for me. Can you reinstall it and check if its working?

19

Thank you so much!!! :black_heart:

20

same here, how to solve this please help

1 Like