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Hello,

I was previously using the Free plan on Figma. To try the most affordable paid option, I purchased a plan that was around $5. Afterwards, I switched back to the Starter plan to avoid recurring charges.

However, on July 15, 2025 at 01:05 AM, a $33 charge was made to my account. When I asked the chatbot about this, I was instructed to check my subscription details via the admin button in the file browser's left sidebar. But since I’m on the Starter plan, I do not see any admin button and therefore cannot access that information.

The chatbot also confirmed that I’m currently on the Starter plan.

Since the charge was made, I haven’t canceled any subscription — mostly because, as a Starter plan user, I don’t have access to any cancelable paid plan. I would like to understand the reason behind this $33 charge.

If the charge had only been around $5, I might have assumed it was a small account-related issue. However, I didn’t receive any notification from Figma about a price increase or any changes in my account settings.

I would appreciate it if you could look into this billing issue and help me resolve it. I would also like to speak to a support representative. Is there an email address or phone number I can contact regarding this matter?

Thank you for your assistance.

Best regards,

Hi ​@asli_bhn,

 

I understand you're seeing an unexpected $33 charge on your account, even after switching back to the Starter plan, and you're looking for an explanation and a way to resolve this.

 

I've checked, and it looks like you've already sent a support request for this matter, and one of our specialists is currently working on your case.
While we don't offer phone support, please rest assured that they will be reaching out to you directly at the email address associated with your account as soon as they're ready.

Please continue your conversation with them directly via email, as they are best equipped to take a closer look at your inquiry.

 

Just so you know, due to security and privacy concerns, we cannot handle billing issues here on the forum.

 

Thanks,

I wrote here because the chat bot directed me to the forum. I'm waiting for a response to my support request. Thanks for your response.

Hi there! I am working closely with Junko.
We were able to find your support ticket and I have escalated it internally. Thanks for your patience in the meantime 🙏🏼

 

Update: The support team has responded to your ticket. Just sharing here as well for visibility.
If you have any follow-up questions, feel free to reply directly to the ticket; it’ll reopen automatically.

After you canceled the plan, but before the end of the term, a final invoice was generated. That’s why you saw this charge.
 
Please note that this is expected: prorated charges may appear on a subsequent invoice to account for any seat usage that wasn’t billed during the active term.
 
Your plan is now canceled, and you won’t receive any further invoices unless you choose to resubscribe.

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