Skip to main content

At noon, everything was working fine when I was using one of my documents. However, suddenly a pop-up window appeared saying “Out of memory” and prompted me to open recovery mode.

 

Since then, I noticed something unusual: this particular document has significantly less content than my other files, yet it keeps showing memory issues. Even after I deleted some elements to reduce the load, the file still reports that it’s over the content limit.

 

Strangely, a single text box with just two words can take up about 0.2% of memory, and the memory usage keeps fluctuating between 0.1% and 0.4%. Whenever I try to make any small changes, the document crashes with an “Out of memory” message and forces me to reload the page—even when the memory usage indicator shows only 29%.

 

This file is very important to me. Please help me resolve this memory issue—I’d be incredibly grateful!

A simple text box sometimes takes up 0.2% of memory, and other times 0.5%. This document is clearly much smaller than my other files, yet it’s having these issues. The fact that a single text box can take up 0.2% of the memory is already quite surprising and concerning.

Hey ​@Jie Qin - apologies for any concern. It’s strange to see you getting that messaging served to you at that low of a threshold (and pretty suddenly). Can I get some information from you? I’d like to check some things on my end:

  • Do you notice a particular font that you’re using in the text boxes that consume the memory?
    • Side-ask: can you send me the names of the fonts you’re using in the file overall? If they’re custom, that would be good to know as well
  • Does the memory notice pop up when you open the file in both the desktop app and web version of Figma?

Also -- can you try duplicating the problematic file, and seeing if you still get the memory prompt?

Let me know when you can.

Dear Figma Team,

 

Thank you very much for your prompt response.

 

I’m happy to report that the issue has been resolved. Upon further investigation, I found that the problem was caused by the use of a font called Splash in my document. I had applied an outline (stroke) effect to this font for the headings, which significantly increased memory usage and eventually led to the performance issue.

 

Thank you again for your support and assistance!

 

Best regards,

Qin

Ah! Thank you for the update. I appreciate you taking the time to provide those details as well. This was really good to know just in case I see reports of something similar happen again.

I’ll close this topic, but if this pops up again in a different way (or you have any other separate questions), please create a new one 😁

 

Terms & ConditionsCookie settings