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Figma Comments not working


Hammad_Hanif

The comment section is still not working for me after the outage an hour ago. Is it the same for everyone? I asked some fellow designers, they can’t open it either.

Best answer by Gleb

The incident is now reported to be resolved. https://status.figma.com/
If your comments aren’t working yet, restart Figma.

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28 replies

Mireia
  • 1 reply
  • February 4, 2021

Hi, after the maintenance from this morning all the comments that were stored disappeared, and we need it urgently.

Now appears a charging icon and the comments aren’t there.


Thomas_Barez

Same for me


Serhii
  • 1 reply
  • February 4, 2021

I have same situation. Does anyone one is there some coming updates or why it’s happening?


Jan_Dornig

Same for me


Stephanie
  • 1 reply
  • February 4, 2021

Same on my side, very annoying


Vijay_Bhuva

Same for me


Hammad_Hanif

So… will they be back or are they permanently gone?


Gleb
  • Power Member
  • 4707 replies
  • February 4, 2021

Gleb
  • Power Member
  • 4707 replies
  • Answer
  • February 4, 2021

The incident is now reported to be resolved. https://status.figma.com/
If your comments aren’t working yet, restart Figma.


Emily_Stewart

Hi there, my comments have now disappeared. I’ve restarted Figma several times, as well as uninstall and reinstalled the app itself.


Josh
  • Former Community Manager
  • 1019 replies
  • March 31, 2021

Hey @Emily_Stewart thanks for reporting. Our team is currently looking into this.


Josh
  • Former Community Manager
  • 1019 replies
  • March 31, 2021

@Emily_Stewart could you try a reload to see if comments come back for you?


Emily_Stewart

hi Josh, tried multiple reloads and installed / reinstalled the app so I’m really not sure what it could be.


Josh
  • Former Community Manager
  • 1019 replies
  • March 31, 2021

We just pushed a fix, are you able to try reloading again?
Let me know if you’re still seeing the issue


Emily_Stewart

They’ve just come back now, thank you!


John2
  • 1 reply
  • April 6, 2021

Still not seeing comments correctly. They appear correctly in some mockups but not others.


KelseyONeill

I am not seeing comments. I have tried restarting and it looks like my app is up to date. Is this still being fixed?


tomasz.mirowski

Hello, in one of my projects comments disappeared between now and 2-3 hours ago. Other projects have comments.

Can we do something about it? 🙂

Edit:

And they’re magically back 😮

Edit2
But only on the web version 🤔


Eshaan_Kaul

+1


Arunava_Basak1

+1 . One of my files has been facing this issue. I am the owner of the files and was previously able to see the comment and post mine. Now I am not able to see or post any comments but others can see them.


Emily_Stewart

I’m finding this issue again… I’m being alerted to the comments but can’t actually read or see them in my file.


Mark_Wines

I am seeing an issue with comments now, I am unable to add them to projects with either a browser or the Figma app … is anyone else seeing this issue?


Ember
  • 6 replies
  • May 18, 2021

mine is ok so far.
workspace: macbook pro 2020 13’, figma desktop, updated


Mark_Wines

Thank you, very curious, I can read comments but just cant Post them at the moment. I’ve tried on MacOS, Windows, Google Chrome, and the Figma app all have the same behaviour and it all just started in the past hour or so.


paulina.ciastek

Hi, I received emails with comments. The link in the email redirects me to Figma, but I can’t see comments made by others (I can see only my comments).


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