My company launches a lot of user tests on a weekly basis and we are running into a lot of problems with scaling. If a user tester has a 4k screen, and our designs are in 1440, the user tester will see massive black bars on each side of their screen. We normally use “fit-width” to have the design stretch according to the user’s screen but it does not seem to work. When we create our prototypes in Axure, we do not have this issue as the Axure scaling will properly make the design fit the user’s screen. In the screenshot below, the design was 1440 and it also had the correct height on the artboard/frame to ensure that scaling would work. The end result was massive black bars when using a 4k screen. Is there a way to resolve this issue, or does Figma scaling not actually scale anything beyond the actual width of the design?
