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Yesterday all the designs have got detached from the Jira tickets, is there any solution to fix this issue??

Jira Version : Jira Cloud

Plugin we use : Figma for Jira

 

Please we are a company and our business got affected due to this issue!

Hey Mohamed,
Sorry to hear you are having issues with it! I’ve replied to you by DM.

Sharing also here for visibility:
If anyone else encounters this issue, please contact our support team directly by submitting a bug report here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374 

This would be helpful for our support team. Thank you 🙏


This is happening to us as well!! 😞 Will work with our designer to log the issue. 


It got fixed for me Thank you so much ​@Celine_Figma and the support team


Hey ​@Mohamed Abdelwahed , thanks for confirming!

For anyone facing a similar issue, here's some context: Atlassian has confirmed that a fix for this problem has been released.

Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44

 

To apply the fix, please try refreshing Jira.

 

Thank you once again for your patience and understanding as we worked through the investigation!


We’re seeing it in ours too! Thanks @Celine and also @Sharon and @Anju. 


Happy to help! Thank you for confirming ​@Jin Sheen Yeoh!


We are facing the same issue as of today, possibly yesterday. A few days ago the designs were still there. ​@Celine_D I just logged a ticket as suggested above. 


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