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All the design got detached from JIRA Cloud tickets

Forum|Forum|1 year ago
January 23, 2025
7 replies
293 views

Yesterday all the designs have got detached from the Jira tickets, is there any solution to fix this issue??

Jira Version : Jira Cloud

Plugin we use : Figma for Jira

Please we are a company and our business got affected due to this issue!

This topic has been closed for replies.

Best answer by Celine_

Hey @Mohamed Abdelwahed , thanks for confirming!

For anyone facing a similar issue, here's some context: Atlassian has confirmed that a fix for this problem has been released.

Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44

To apply the fix, please try refreshing Jira.

Thank you once again for your patience and understanding as we worked through the investigation!

Celine_

Community Support

Hey Mohamed,
Sorry to hear you are having issues with it! I’ve replied to you by DM.

Sharing also here for visibility:
If anyone else encounters this issue, please contact our support team directly by submitting a bug report here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

Make sure to use your Figma email account
An example of a URL of a Design file that you had linked in Jira
Capture a console logs from the developer tools as shown in Export console logs. You can follow the steps here: https://help.figma.com/hc/en-us/articles/19818634038935-Export-console-logs

This would be helpful for our support team. Thank you 🙏

Jin Sheen Yeoh

New Member

This is happening to us as well!! :( Will work with our designer to log the issue.

Mohamed AbdelwahedAuthor

New Member

It got fixed for me Thank you so much @Celine_Figma and the support team

Celine_Answer

Community Support

Hey @Mohamed Abdelwahed , thanks for confirming!

For anyone facing a similar issue, here's some context: Atlassian has confirmed that a fix for this problem has been released.

Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44

To apply the fix, please try refreshing Jira.

Thank you once again for your patience and understanding as we worked through the investigation!

Jin Sheen Yeoh

New Member

We’re seeing it in ours too! Thanks @Celine and also @Sharon and @Anju.

Celine_

Community Support

Happy to help! Thank you for confirming @Jin Sheen Yeoh!

Julie Leonard

New Member

We are facing the same issue as of today, possibly yesterday. A few days ago the designs were still there. @Celine_D I just logged a ticket as suggested above.

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