Yesterday all the designs have got detached from the Jira tickets, is there any solution to fix this issue??
Jira Version : Jira Cloud
Plugin we use : Figma for Jira
Please we are a company and our business got affected due to this issue!
Solved
All the design got detached from JIRA Cloud tickets
Best answer by Celine_D
Hey
For anyone facing a similar issue, here's some context: Atlassian has confirmed that a fix for this problem has been released.
Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44
To apply the fix, please try refreshing Jira.
Thank you once again for your patience and understanding as we worked through the investigation!
Hey Mohamed,
Sorry to hear you are having issues with it! I’ve replied to you by DM.
Sharing also here for visibility:
If anyone else encounters this issue, please contact our support team directly by submitting a bug report here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
- Make sure to use your Figma email account
- An example of a URL of a Design file that you had linked in Jira
- Capture a console logs from the developer tools as shown in Export console logs. You can follow the steps here: https://help.figma.com/hc/en-us/articles/19818634038935-Export-console-logs
This would be helpful for our support team. Thank you 🙏
This is happening to us as well!! :( Will work with our designer to log the issue.
1 person likes this
Hey
For anyone facing a similar issue, here's some context: Atlassian has confirmed that a fix for this problem has been released.
Please refer to this Jira Incident Report page: https://jira-software.status.atlassian.com/incidents/gq93w4gfvy44
To apply the fix, please try refreshing Jira.
Thank you once again for your patience and understanding as we worked through the investigation!
We are facing the same issue as of today, possibly yesterday. A few days ago the designs were still there.
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