My figma file would automatically delete some content from my design draft, resulting in a large area of content being lost. Even after I retrieved it from the historical files, the content would still continue to be lost. I felt very panicked
Question
The content in the figma file is missing
Hey Doc., thanks for reaching out. I totally get how stressful that must feel, and I’m here to help!
- Just to clarify, when you mentioned retrieving the design from "historical files," did you mean the Version History feature in Figma? If so, that’s exactly what it’s there for — to help you recover anything that got accidentally deleted!
Make sure you're using the Version History feature to view and restore a previous version by following these steps:
- Open version history in the right sidebar.
- Select the version to preview it in the viewport.
- In the right sidebar, click next to the version and select Restore This Version.
- Figma will add two autosave checkpoints to the file's version history.
- A checkpoint that saves the current version up until you clicked Restore This Version. This as an autosaved version with a timestamp that matches the current time.
- A checkpoint at the same timestamp for the version you just restored.
- Click the Edit current version to exit version history.
- In the meantime, before making further edits, I’d recommend to try duplicating the file to preserve the current state and see if the issue persists. This gives you a safe backup to work from and helps isolate the issue.
- Still, if the issue keeps happening after restoring, I’d definitely recommend reaching out to our support team so they can investigate the root cause with you directly by filling out this form: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com with can edit access, so we can take a closer look.
Hope this helps!
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