Hi there,
I currently pay annually for four full seats on Figma, so I rarely check the billing section. However, I recently reviewed our billing and noticed a recurring £6 charge that’s been appearing for over two years for Figjam?
I’d really appreciate some clarity on this, especially given that we already pay for full seats and should have access to the complete suite - including FigJam. At one point, we did briefly add a viewer, which temporarily brought our team to five, but they only accessed our boards a handful of times and didn’t interact with FigJam or other features so I’m confused as to why we’d be charged this.
Could you help me understand the reason behind this charge and whether we’re eligible for a refund?
Thanks in advance,
Chansey
