I believe I first created an account on Figma for [redacted by forum admin/moderator to remove PII] about 2-3 years ago.
Until recently I didn’t really use it, but now I urgently need it to start work on a client project that is quite time sensitive. However for some reason my account is not functioning properly and I cannot start any new projects.
I keep getting the error: Limited access: To create new files, switch to a plan where you’re a full member.
I went to my email to see if I could use the verification email from Figma I received in 2022 but this obviously wasn’t working anymore.
I tried deleting the account so that I could recreate it with the same email but that didn’t work as I could not verify my password and I also cannot change my password as I don’t even remember it. So this basically means I”m logged into the account and cannot do anything.
When I log into another account using my gmail [redacted by forum admin/moderator to remove PII] it does seem to work normally. However, that is not the email I want to use. I believe there is a benefit to using the email that directly references my portfolio website. So I would like to use [redacted by forum admin/moderator to remove PII] and nothing else.
Is there a way I can reset/delete this account that I have not tried? Can customer service resend me a verification email or something similar?
I want to use that email and start paying for a plan but currently I cannot do anything.
Struggling to access my account in full, it seems to be limited / restricted
Hi
I understand you're seeing the error "Limited access: To create new files, switch to a plan where you’re a full member" when trying to create a file in a team.
I see you have access to three different teams, but it looks like you only have edit access in one of them. Could you double-check that you're in the right team by switching between them in your file browser? This guide shows you how: Guide to the file browser > Your side bar > Team
Just a quick reminder that you need edit access to a team to be able to create files there. That error usually pops up if you don't have that level of access. You can read more about it here: Create a new file
If you'd like to create files in the team where you're seeing that error message, you'll need to ask the team owner to invite you as a full team member. Here's a guide on inviting members: Invite team members.
Hope this helps! Thanks again for reaching out.
Note: We've removed personal information for your privacy.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.